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Heidelberg Marriott Hotel

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Traveller (373)
Room & Suite (155)
Dining (10)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Overlooking the Neckar River in Heidelberg, Germany, Heidelberg Marriott Hotel offers a seamless blend of traditional elegance and modern comfort. Located in one of Germany's most scenic cities, we boast ideal access to Heidelberg Castle and the streets of the Old Town.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Electric vehicle charging station
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Sauna
Wheelchair Access
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Room features
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Great View
Business
HOTEL CLASS
Hotel links
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Offers & Announcements:Unlock Member Rates!
Hotel deals
Hotel packages

Location

Full view
72Somewhat walkable
Grade: 72 out of 100
49Restaurantswithin 1 km
7Attractionswithin 1 km
1,007Reviews
414Photos
11Q+A
100Room tips
Traveller rating
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  • 165
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  • 26
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Popular mentions
I am a loyal Marriott Bonvoy user but will not be returning to this property. I have stayed here for years. The location is excellent, the executive lounge is nice, the gym is nice. My room was bad. A/C unit was old and would not cool the room. Mid March and the outside
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Response from HeidelbergMarriott, Guest Relations Manager at Heidelberg Marriott Hotel
Responded yesterday
Dear Jon T, Thank you for taking the time to share your experience with the Heidelberg Marriott Hotel via TripAdvisor. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. I can totally understand how frustrating it is to sleep in a hot room. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance or if you have additional feedback you would be willing to share, I would be more than happy to contact you by phone. All the best, Karina W. Guest Relations Manager
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Nicely located by the Neckar although it’s a good 20 minutes to walk to Old Town Despite my bed preference as a Marriott member they prepared a room with 2 single beds and we had to wait an hour for a with the double bed to be prepared which was a shame as we had limited time to
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I first visited this hotel about a dozen years ago for work. My company is headquartered not far from here and books a ridiculous amount of room nights here every year. I was astounded to come back after so many years to see that not ONE THING has changed. Same old grandma
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Response from Ricardo G, Director of Room Operations at Heidelberg Marriott Hotel
Responded 3 weeks ago
Dear HBsteve, First of all let me thank you for your feedback to your current stay. We always do our best to make complimentary upgrades to our executive floor possible for our most loyal Marriott Bonvoy Members. Unfortunately our capacity on the 4th floor is limited, since we have quite a high amount of Marriott Titanium and Ambassador members staying with us during the week. Please accept our apologies that we were not able to meet your expectations in this matter. Since you are still with us for another two nights our General Manager, Sabine Rahmel, would be more than happy to discuss your current stay with you. Just contact the front desk and she will be happy to meet you in person. Kind regards,
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Easy parking right next to the hotel. The room I had was a bit outdated but clean and tidy. Service was good. Breakfast was excellent with a wide range of hot and cold food and the staff were friendly and helpful. Tip: Book a room with view over the river Neckar. There is a
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Clean and sober with a delicious breakfast. Nicely styled rooms with comfortable beds and convenient approach. Used room service for an early breakfast and was surprised over the different tasty pieces.
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Waschbecken im Marriott
Lampe im Marriott
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12345631
Is the pool free of charge? And what time the pool closed?
The hours for the pool are: 09:00 AM - 09:00 PM There was no charge for the pool. (I am a Platinum Level with Marriott, so somethings are no charge and I never know there is a charge).
1 vote
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What is best mode of transport, (train / shuttle / carpool) to the hotel from Frankfurt Airport?
By far the best way to travel from the Frankfurt airport is via train. The train station is part of Frankfurt airport and very efficiently with your luggage you can connect to almost anywhere in Germany.
1 vote
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Is there any hotel shuttle to airport?
Best option is to use TLS company that has an outstanding service for and from Frankfurt Airport
1 vote
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Walking : 15-25 minutes. Taxi : 5 minutes.
0 votes
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Frankfurt Germany
0 votes
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123
"Book a room at the rear of the hotel. Then you have a view over the river Neckar."
"Request a river view room and perhaps a balcony"
"River Views Are Nice"
"As for a room with river view"
"Higher rooms allow for the best views of the Neckar"
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12345620
PRICE RANGE
US$103 - US$319 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott heidelbergheidelberg marriott
LOCATION
GermanyBaden-WürttembergHeidelberg
NUMBER OF ROOMS
248
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