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Mercure Hotel Freiburg am Muenster

960 reviews
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Traveller (151)
Room & Suite (66)
Dining (10)
Overview
  • Excellent24%
  • Very good53%
  • Average18%
  • Poor4%
  • Terrible1%
Travellers talk about
“privilege room”(6 reviews)
“old town”(30 reviews)
“accor hotels”(6 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
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Offers from Mercure Hotel Freiburg am Muenster
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (960)Write a Review
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All reviewsprivilege roomold townaccor hotelsexcellent locationspecial ratehot waterpublic garagecentral locationbeautiful citynight's sleepbit datedsized roomon footrooms are cleanblack forestair conditionedbreakfast buffet
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1 - 5 of 257 reviews
Reviewed 4 weeks ago

We stayed one night during the Freiburg Christmas Market. The hotel is very conveniently located, just 5 minutes walk to the cathedral and 10 mins to the Christmas Market. The room was clean and the breakfast buffet was copious. The waiting staff were super friendly...More

Review collected in partnership with Accorhotels.com
Thank ch2013
Response from H0492-GM, Leiter Gästebetreuung at Mercure Hotel Freiburg am MuensterResponded 3 weeks ago

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you also for praising us in this way and your further recommendation. We...More

Hotel's Favourite
Reviewed 5 October 2017

My husband and I splurged on this hotel when our initial budget choice was not going to be available. We now say--lucky us! Our room at the Mercure quickly felt like home, as we explored the city around us on foot, including a beautiful city...More

Thank RainMqt
Response from H0492-GM, Leiter Gästebetreuung at Mercure Hotel Freiburg am MuensterResponded 9 October 2017

Dear guest, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us in this way - it was a great...More

Reviewed 10 December 2017 via mobile

I booked the hotel for 2 weeks and more the rooms are old not so clean and the service is soooo bad 1. No one to help for luggage 2. The WiFi sooooo bad in the rooms 3. The front desk service so bad atetude...More

Thank Alaa a
Response from H0492-GM, Guest Relations Manager at Mercure Hotel Freiburg am MuensterResponded 11 December 2017

Dear Mr. Al Nasser, thank you for voting us here also. We already take position in another way. In addition we would like to inform you - a luggage service is included in 4 or more stars hotels. Kind regards Sarah Metzger Guest Relation Mercure...More

Reviewed 9 December 2017 via mobile

Went to Freiburg for a family trip, stayed in the Mercure Hotel... bad desicion. Rooms are ok, location good, but staff very unfriendly and not motivated to satisfy the paying guests. Dont go there... please!More

Thank patbasel
Response from H0492-GM, Guest Relations Manager at Mercure Hotel Freiburg am MuensterResponded 11 December 2017

Dear guest, many thanks for leaving your feedback on here. Please allow us to express our apologies - Constructive criticism helps us to improve our service. We'd like to assure you, this is not the way we understand our work - many thanks for your...More

Reviewed 5 November 2017

The hotel is next to everything in the city centre of Freiburg. If travelling by car you can leave it in the hotel underground parking and explore the city on foot. Rooms are quite spacious with a comfortable bed and a good bathroom. Check-in and...More

Thank Helmut F
Response from H0492-GM, Leiter Gästebetreuung at Mercure Hotel Freiburg am MuensterResponded 7 November 2017

Dear Helmut, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we can welcome you in the near future. Kind regards Sarah Metzger...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Business Centre with Internet Access
Banquet Room
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$108 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Freiburg im Breisgau
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$108 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Freiburg im Breisgau
Room types
Non-Smoking Rooms, Suites
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Traveller (151)
Room & Suite (66)
Dining (10)
Hotel & Grounds (86)
Bathroom (17)
Questions & Answers
Ask a question
Evelyn V
19 May 2017|
AnswerShow all 2 answers
Response from H0492-GM | Property representative |
Hi, the car park underneath the hotel is ready for max. 2 meters high ! Otherwise there is the parking of the main trainstation, about 15 minutes walk, 5 minutes drive with a max. of 2,30 .
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William E
21 February 2015|
Answer
Response from wolgra |
Dear client, there is a huge public carpark-garage directly under the hotel. From the first parking level you have direct access to the hotel by elevator. We have a special rate for overnight 8 in the evening to 9 in the... More
1
Vote
Room Tips
"East side for cooler in summer"
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"Get a room facing the mountain"
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"Become an accor member, you will get a better price during booking."
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"Couldn't comment"
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