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Radisson Blu Badischer Hof Hotel

228 reviews
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Traveller (63)
Room & Suite (16)
Dining (4)
Overview
  • Excellent25%
  • Very good40%
  • Average23%
  • Poor10%
  • Terrible2%
Travellers talk about
“pool area”(4 reviews)
“spa facilities”(2 reviews)
“coffee machine”(2 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (228)Write a Review
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1 - 5 of 59 reviews
Reviewed yesterday

The rooms are nice and in good shape. When we arrived at check in, however, there was a single person and already a queue of several people. The hotel was kind enough to offer water and/or a glass of sparkling wine for those waiting. But...More

Thank juergen456
Hotel's Favourite
Reviewed 3 September 2017

We had a pleasnt time . Me and my family enjoyed every second . We look forward to come back. The hotel had an amazing and kind staff .The hotel is in a very nice location it was in the center , so it was...More

1  Thank Yael B
Response from Badhof_Team, Marketing at Radisson Blu Badischer Hof HotelResponded 4 September 2017

Dear Guest, Thank you very much for your superb review. We are delighted to hear that you and your family had a great stay at the Radisson Blu Badischer Hof Hotel and that we have been one of the best places you have ever been...More

Reviewed 2 weeks ago

We made a reservation for Christmas period for a suite (one family 4 per). When we arrive from GREECE 2 days road they gave us JUNIOR SUITE instead of suite we reserve and pay. The first has two rooms and two bathrooms and the second...More

Thank DIMITRIS_DON
Response from CarlsonRezidor, Customer Care at Radisson Blu Badischer Hof HotelResponded 1 week ago

We appreciate you taking the time to write your review. We apologize for the disappointing service you received throughout your stay and for your dissatisfaction with your room. Thank you for bringing these matters to our attention and for sharing your experience with us.

Reviewed 2 weeks ago

More

Review collected in partnership with Radisson Blu
Thank 486galinaa
Response from Badhof_Team, Marketing at Radisson Blu Badischer Hof HotelResponded 2 weeks ago

More

Reviewed 2 weeks ago

Nice room and nice location, but poor client service. We were not informed that the restaurant, the bar and the room service were closed due to spécial silvester event. At 22pm, we had to go to the réception desk to have the info. The lady...More

Review collected in partnership with Radisson Blu
Thank 428gc74
Response from Badhof_Team, Marketing at Radisson Blu Badischer Hof HotelResponded 2 weeks ago

Dear Guest, Thank you very much for your feedback. I am disappointed to read, you weren't completely satisfied with your stay. I am really sorry, that the information of our special New Years Eve offer hasn't been communicated to you on arrival and that the...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Hot Tub
Details
Price range
US$148 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Baden-Baden
#14 Luxury Hotel in Baden-Baden
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$148 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Spa Hotel in Baden-Baden
#14 Luxury Hotel in Baden-Baden
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (63)
Room & Suite (16)
Dining (4)
Pool & Beach (3)
Hotel & Grounds (67)
Bathroom (4)
Business Centre & Event Rooms (3)
Questions & Answers
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Goodbunny415
Dear Josefine Bohm, I am responding to your reply of my review about the awful experience we had at the Radisson Blu Badischer Hof. I have two issues with what you wrote: 1. "(Mr. Dudeen's customer service) has been highly praised by other guests in the past." There is absolutely zero evidence on Trip Advisor to support your claim although there is unlimited opportunity for customers to do so. Furthermore, I suggest you talk to members of your own housekeeping staff to understand the degree of contempt they have for Mr. Dundeen. 2. "Our Management would have appreciated to receive your feedback while you were still here. . . ". We tried to do exactly that! Mr. Muhammed Duneen, several times, refused our request to speak to the General Manager. It was Saturday morning and, according to Mr. Dudeen, the General Manager was not on site and could not be contacted. He even refused to give us the manager's name. We left at 6:00 AM on Monday so a face to face meeting did not occur. Ms. Bohm, if your comments are sincere, we would welcome an opportunity to speak with your General Manager about our experience at your hotel. We believe it is criminal to take money from your guests and deliver the experience we received. We also find the attitude of your staff and lack of apologies (prior to your post) appalling. Perhaps your General Manager can enlighten us and show us where we are wrong.
10 September 2017|
AnswerShow all 2 answers
Response from Badhof_Team | Property representative |
Dear Guest, Thank you for your reply. Please let us know your best contact details, so our General Manager can get in contact with you. Kind regards, Josefine Böhm
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Richard P
21 July 2017|
AnswerShow all 2 answers
Response from Klaus Dieter S | Reviewed this property |
NO it is not
0
Votes
Room Tips
"Ask for a room on the upper floors if you're a light sleeper. Street traffic could be loud"
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"Look elsewhere for service, nice location"
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"If they need to stay with a family of 2 then they can stay in one room with sofa bed."
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"3rd Floor Rooms are nice"
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