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Radisson Blu Hotel, Lyon

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Radisson Blu Hotel, Lyon
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63 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Reviewed 5 days ago NEWvia mobile

Stunning property in Lyon! All is new, modern, comfortable. Staff is very friendly and professional. Need to try the cocktail bar at night! Great selection of drinks and tapas...and the view of the city from the 32th floor is just amazing! Rooms are ergonomic and modern with a big tv screen - breakfast has a large selection of items, great...

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Helpful?
Thank Daniele V
TPecorella, General Manager at Radisson Blu Hotel, Lyon, responded to this review

Dear Daniele, Thank you for taking the time to rate our property. I am pleased to know that you have enjoyed your stay, and appreciated the comfort, our beautiful panoramic view and the service delivered by our dedicated staff members. Thank you for your trust. We look forward to your next stay! Please “Like” us on Facebook to stay informed...

Paris, France
Reviewed 5 days ago NEW

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Thank anaeF6803QI
Reviewed 1 week ago

We were very disappointed with our stay at the Radisson Blu hotel. First of all the service was non existing. It was impossible to order a cup of coffee after 6 pm and if you did it would have to be ordered through room service and it never came. I had a broken leg and was wearing a support boot...

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Helpful?
Thank Jeanette K
TPecorella, General Manager at Radisson Blu Hotel, Lyon, responded to this review

Dear Jeanette, I am sorry to hear that you were given the wrong guest room type during your stay with us. Our aim is to fulfill each of our guest’s requests and we are disappointed that we fell short. I take into consideration your comments. Thanks to you I have arranged service conditions about hot drinks; We hope to have...

Vancouver, Canada
Reviewed 2 weeks ago

I arrived to Lyon by train from Paris. The hotel is about 300 m from the station but the most direct route is through an under pass, which does not have a sidewalk so it is narrow, damp but quick. You enter at the street level but the desk there is just for security. You take the elevator to the...

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Helpful?
Thank ccriderYVR
TPecorella, Manager at Radisson Blu Hotel, Lyon, responded to this review

Dear Guest, Thank you for taking the time to rate our property. I am pleased to know that you have enjoyed your stay. Regarding the accessibility to the Hotel, it is also possible to join and go through the shopping center Part-Dieu/Follow exit « Les Terrasses » in the direction of « Tour Part Dieu and exit / Go downstairs to the Tower....

London, United Kingdom
Reviewed 4 weeks ago

I would not recommend this hotel. The staff were rude and unfriendly. They had little customer service and no idea about customer satisfaction. I had booked the hotel car to the airport for 5am in the morning. I double checked with the staff that it would arrive in the morning. I also checked that I would have breakfast as I...

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Helpful?
Thank H A
TPecorella, General Manager at Radisson Blu Hotel, Lyon, responded to this review

We are sorry to hear about the service you experienced during your stay with us. Our aim is to provide “Yes I Can!” service and we are disappointed to hear that we fell short. Your feedback is important to us and we would appreciate the opportunity to further discuss about it. We invite you to contact us directly at the...

Manchester, United Kingdom
Reviewed 4 weeks ago via mobile

Excellent hotel after the refurb little out of town and will cost 15 euro in a taxi one way so factor that in if you are comparing hotel costs - rooms are small ok for 1 person but 2 could be a challenge - my only complaint is that mini bar 6 euro for a small bottle of water -...

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Thank tommytandoor
TPecorella, General Manager at Radisson Blu Hotel, Lyon, responded to this review

Dear Tommy, Thank you for taking the time to write your review. I am pleased to know that you have enjoyed your stay, and appreciated our staff member,the breakfast and the view from the 32 floor over the city. We take note of all comments. So, your feedback helps us prevent situations such as this in the future. We look...

Reviewed 30 October 2016 via mobile

I came to the Celeste's bar for a friend's birthday . The staff was incredible with us . Very welcoming , savory cocktails and cozy place . My friends enjoyed the bar and we will surely come back here soon again !Thanks again . I would highly advice it !!!

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Helpful?
Thank Fifi K
TPecorella, General Manager at Radisson Blu Hotel, Lyon, responded to this review

Dear guest, Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed the service delivered by our dedicated staff members and Celest Bar. We look forward to your next stay! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions....

London, United Kingdom
Reviewed 25 October 2016

I liked the modern, chic look of the hotel, though the room was small and too warm. The main entrance a little hard to find, coming on foot from the station. There's not much by way of restaurants nearby (Le Gabion a couple of streets away is worth it) but the centre is just a 10 min bus ride away....

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Helpful?
Thank P K
TPecorella, General Manager at Radisson Blu Hotel, Lyon, responded to this review

Thank you for your feedback and for taking the time to tell us about your positive experience. We are delighted to know that you enjoyed the service delivered by our dedicated staff members . We look forward to your next stay! Best Regards, Thierry PECORELLA - General Manager

Brisbane, Australia
Reviewed 18 October 2016 via mobile

Access was fairly straightforward - the GPS took us to the main entrance where a very friendly, helpful porter took our luggage and parked our car for us. The rooms commence above floor 32, the reception level. As the hotel had recently been refurbished, it was in pristine condition. The rooms were neat but the 1975 circular design made the...

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1Thank Roger B
TPecorella, General Manager at Radisson Blu Hotel, Lyon, responded to this review

Thank you for your feedback and for taking the time to tell us about your last stay with us. We are delighted to know that you enjoyed the quality of service delivered by our dedicated staff members as well as your dinning experience at Celest Restaurant. For your future bookings, please note that we can propose larger or connecting rooms...

Denmark
Reviewed 16 October 2016

On our way back from southern France my husband and I wanted to have a stopover in Lyon. Using a wheelchair, it is sometimes a challenge to find hotels which are really accessible. This brand newly renovated hotel sounded promising: 1. Parking next to the main entrance. Super good 2. Reception fine and elevators spacious and with features for people...

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Thank DahlDenmark
TPecorella, General Manager at Radisson Blu Hotel, Lyon, responded to this review

Thank you for your feedback and for taking the time to tell us about your last stay with us. Your comments about accessibility information are precious for us to further improve the experience of our accessible guests. We look forward to your next stay! Please “Like” us on Facebook to stay informed of our upcoming news, events and promotions. Kind...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
All rooms offer breathtaking views of Lyon and surrounding region as far as the French Alps and Mont Blanc.Toutes les chambres offrent une vue imprenable sur la ville de Lyon et sa région. ... more   less 

Additional Information about Radisson Blu Hotel, Lyon

Address: 129 Rue Servient, 69326, Lyon, France (Formerly Radisson SAS)
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Part Dieu - Bir Hakeim
Price Range: €100 - €336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Lyon 4*
Number of rooms: 245
Reservation Options:
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Also Known As:
Radisson Blu Hotel, Lyon Hotel Lyon
Radisson Lyon
Lyon Radisson
Hotel Style:
#43 Luxury Hotel in Lyon
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Questions & Answers

Here's what travellers have asked, with answers from Radisson Blu Hotel, Lyon staff and other travellers.
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Questions? Get answers from Radisson Blu Hotel, Lyon staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Terrible customer service and zero customer satusfaction”
 of 5 bubbles 584ha, 7 Nov 2016 | Read review
“Ask for help on setting the room thermostat”
 of 5 bubbles 19pk, 25 Oct 2016 | Read review
“People with reduced mobility cannot use this hotel without massive assistance. The info on webpage is misleading.”
 of 5 bubbles DahlDenmark, 16 Oct 2016 | Read review
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