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Hotel Carlton Lyon - MGallery Collection

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#2 of 192 Hotels in Lyon
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Hotel Carlton Lyon - MGallery Collection
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1,203 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Carlton Lyon - MGallery Collection
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Showing 530: English reviews
Saint Louis, Missouri
Reviewed 14 August 2016 via mobile

I wish Trip Advisor would let me give Hotel Carlton a rating of six rather than just the current maximum of five. Hotel Carlton Lyon is that good. We enjoyed an amazing experience at this hotel, largely driven by the warm, professional, and exceptional service from the front desk staff. One of the staff members even made calls to several...

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1Thank febreal
Paris
Reviewed 11 August 2016 via mobile

This is not a five-star hotel but it is five-star service. Expect impeccable rooms although not extravagant and a genuinely caring and professional staff. Benoit at the cocktail bar is knowledgeable and talented. Breakfast very "Lyonais" Fresh and delicious. Reasonable prices on everything including the spa. Very impressed. Will definitely be coming back. Don't hesitate a second to book at...

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2Thank Annie83Paris
Yorba Linda, California
Reviewed 11 August 2016 via mobile

We stayed at this hotel for three nights before we went to Switzerland for a cruise. We absolutely loved this hotel and would highly recommend it. When we got there we were looking for a casual place for lunch and the young girl directed us to a fantastic place which was in a 15 minute walk of the hotel. The...

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2Thank Marie S
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear Madam, Thank you for your warm review, we're very glad you enjoyed your stay in our Hotel Carlton. Our staff works hard everyday to create memorable moments for our guests. We often say that Hotel Carlton is like a family home and we're happy to see that we now have a new member in the family ! We're looking...

Reviewed 10 August 2016 via mobile

This hotel is located near the old town in a perfect spot for first time Lyon visitors. Close to most of Lyons attractions. Old building is renovated inside with quality material. Staff is friendly and knowledgable. Service is fast and high quality. Breakfast buffet is not all that impressive but there are many more options within 5 minutes walking.

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2Thank Amin S
Milan, Italy
Reviewed 9 August 2016 via mobile

It is a wonderful hotel in a wonderful location. Staff is great. The hotel retains all the value of had when it was built decades ago. A must see. Only thing I did not very like is that the mini bar really has nothing to eat except for one single chocolate bar and some almonds.

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1Thank criticac0struttiva
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear Guest, We thank you for your kind review regarding our hotel Carlton. We're glad you enjoyed the renovation we made 3 years ago, we really wanted to reveal the unic atmospherethat belongs to the place. For your next visit, feel free to ask our room service team members for a snack like an Assiette Lyonnaise or a plate of...

Manchester, United Kingdom
Reviewed 8 August 2016

This was a quick overnight stop, we rolled in, went to the room, and stayed there until we rolled out in the morning. The key feature of the Carlton is the beautiful restoration of the public areas and the bedroom. The wheelchair fits the lift with millimetres to spare, and we really didn't want to scrape the paintwork. The big...

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1Thank nottoogrumpy
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Hotel Carlton Lyon - MGallery Collection. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the...

Seattle
Reviewed 1 August 2016 via mobile

Bed and pillows are very comfortable. Bathroom is very spacious and clean. Water flow in the shower is good. Hotel doesn't have a restaurant inside but they offer room service from a nearby restaurant; serve breakfast in the morning and they have a small bar. Hotel staff is very accommodating and friendly. Hotel offers parking for 27 euros. One negative...

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1Thank Lidia S
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear Madam, First of all thank you for your kind comments on our Hotel Carlton. We're glad you enjoyed your stay in our unique hotel. We always look for the best to satisfy our customers that's why we are sad to hear about the carpets that do not seem to fulfill your expectations. Our housekeeping service has been aware of...

Albuquerque, New Mexico
Reviewed 31 July 2016 via mobile

Picked the hotel mostly on location. From the minute we pulled up we knew we had made the right choice. The bellman is terrific, the front desk, all of them, are terrific, the bar staff are terrific. Really pleasant, knowledgeable, caring, and genuinely friendly people. Cool hotel, great accommodations, wonderful furnishings. We had such a pleasant experience we extended our...

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1Thank Phil G
Woodruff, South Carolina
Reviewed 31 July 2016

We spent 3 nights in this hotel and it was AMAZING! It is in a central location, and was very luxurious. The staff at the front were very helpful in recommending restaurants and activities. Also everyone we spoke with on the hotel staff was more than willing to speak English to help us since my wife and I do not...

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2Thank dneal007
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear Sir, We very much appreciate your comments regarding your stay at our Hotel Carlton. It's always a pleasure to receive such great comments. I'll relay your good comments to the whole staff who works hard everyday to turn your stay into a memorable experience. We are looking forward to welcoming you back at the hotel, Regards, Juliette Péron, General...

Godalming, United Kingdom
Reviewed 28 July 2016 via mobile

The staff were all super friendly and the rooms very clean and comfortable. The location is very central so only a short walk to all of the sites. Parking republic is only a 2 minute walk away and is a very secure underground car park. Beautiful old lift and stain glass.

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Thank SJP-999
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear customer, Thank you very much for your nice comments about your stay in our Hotel Carlton. It's always a pleasure to know that your stay has been wonderful. I'll tell our staff about your satisfaction as they work hard everyday to create memorable moments for every customer. We're looking forward to welcoming you back, Regards, Juliette Péron General Manager...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Be enchanted by the Carlton Lyon hotel, located on the peninsula. Despite being fully renovated in 2013, it has retained its authenticity and personality, blending contemporary comfort with sophistication. Relax in one of the 80 tastefully decorated rooms, in the wellness center or in the cozy atmosphere of the bar. The hotel is just a 5-minute walk from the Bellecour metro stop and is the ideal base for exploring Lyon, with its opera house, museums, the St. Jean cathedral and more.StoryLocated between the Rhone and Saone rivers, the Carlton Lyon hotel was built in 1894 as a "petit palace" in Lyons. Punctuated by its forged iron balconies, dome and rotundas, its splendid Haussmann facade echoes the refinement of its historical decor.The hotel's "Signature" rooms also highlight artists who have stayed there. Travelers will appreciate immersing themselves in the splendid adornments of the many talents that have visited the hotel. ... more   less 

Additional Information about Hotel Carlton Lyon - MGallery Collection

Address: 4 rue Jussieu, 69002, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Price Range: €141 - €233 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Carlton Lyon - MGallery Collection 4*
Number of rooms: 80
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Also Known As:
Accor Lyon
Hotel Style:
#1 Luxury Hotel in Lyon
#1 Romantic Hotel in Lyon
#1 Spa Hotel in Lyon
#1 Family Hotel in Lyon
#2 Business Hotel in Lyon
#4 Green Hotel in Lyon
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Carlton Lyon - MGallery Collection staff and other travellers.
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Questions? Get answers from Hotel Carlton Lyon - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room size on their site”
 of 5 bubbles Mike02, 23 Nov 2016 | Read review
“Room 410 overlooks the side street and is quiet. Room 417 overlooks the square. Both are cosy rooms, but a good size with nice shower room”
 of 5 bubbles janineb0, 27 Oct 2016 | Read review
“Ask for a quiet room when you make the reservation.”
 of 5 bubbles 281harveyk, 21 Oct 2016 | Read review
“ask for view of plaza if possible and with balcony”
 of 5 bubbles 540timt, 2 Oct 2016 | Read review
“Neighborhood quiet I think they are all nice”
 of 5 bubbles susaninstlouis2014, 24 Sep 2016 | Read review
5 of 5