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Hotel Carlton Lyon - MGallery Collection

1,471 reviews
#5 of 194 Hotels in Lyon
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Traveller (466)
Room & Suite (208)
Dining (51)
Overview
  • Excellent69%
  • Very good26%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“great location”(90 reviews)
“old town”(65 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from Hotel Carlton Lyon - MGallery Collection
Special Offer: 3-NIGHT STAY FOR 2
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Rooms
4 Feb5 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,471)Write a Review
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437
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6
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437
159
25
2
6
Show reviews that mention
All reviewsplace de la republiquegreat locationold townm gallerycozy roomexcellent hotelfront desk staffdinner reservationswithin walking distancesmall balconyhotel is centrally locatedthe hotel staffbreakfast roomwould highly recommend this hotelshopping areajunior suitenespresso machine
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1 - 5 of 629 reviews
Reviewed 2 days ago

We visited for one night during the festival of lights. Great location, everything is within walking distance from the hotel. Staff is smiling and helpful and there is also a valet parking service which is great. I loved the building and the decoration and the...More

Thank Ειρήνη Π
Hotel's Favourite
Reviewed 12 December 2017

Our first impression was a good one with the lovely lady on reception (Manon) who greeted us cheerfully and was so helpful in showing us good places to visit and restaurants to eat on the map she gave us. The stay was to celebrate my...More

1  Thank AMC31261
Response from DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery CollectionResponded 3 weeks ago

Dear Guest, We're very glad to see you had a great time in our hotel. We hope we'll have the cahnce to welcome you once again in our hotel. Regards Juliette Péron General Manager Hotel Carlton Lyon MGallery by Sofitel

Reviewed 3 days ago

Hotel is very well located close to all amenities and restaurants and the reception staff are friendly and helpful however the room was lacking proper lighting to work by, the one lift in the morning is taken by chamber maids travelling from one floor to...More

Thank letskeeppositive
Reviewed 1 week ago via mobile

It was not a brilliant start when the car arranged by the hotel did not arrive to pick us up at the airport. After waiting 25 minutes, we decided to take a taxi. However, the front desk hotel staff were very helpful and professional throughout...More

Thank Elsie2886
Response from DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery CollectionResponded 6 days ago

Dear Elsie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Reviewed 2 weeks ago

This hotel was the best hotel we stayed at during our recent holiday due to the following reasons: *LOCATION : Can't be beat. You are in middle of the hippest, trendiest areas of the city. It's safe to walk around at night, with plenty of...More

1  Thank PCCSF
Response from DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery CollectionResponded 6 days ago

Dear Guest, You can't imagine what this review means to us. We're so glad and so proud to read such comments. I personnaly shared your positive vibes with the rest of the Carlton team and I could see smiles everywhere ! Thank you so much...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Meeting Rooms
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Spa
Details
Price range
US$168 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Lyon
#1 Romantic Hotel in Lyon
#1 Family Hotel in Lyon
#2 Business Hotel in Lyon
#3 Luxury Hotel in Lyon
#4 Green Hotel in Lyon
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$168 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Lyon
#1 Romantic Hotel in Lyon
#1 Family Hotel in Lyon
#2 Business Hotel in Lyon
#3 Luxury Hotel in Lyon
#4 Green Hotel in Lyon
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (466)
Room & Suite (208)
Dining (51)
Hotel & Grounds (320)
Bathroom (45)
Questions & Answers
Ask a question
vwlau
1 July 2017|
AnswerShow all 6 answers
Response from DirectriceCarlton | Property representative |
Good morning from Lyon, Hotel Carlton MGallery by Sofitel is only 5-10 minutes with a taxi from the wharf. Depending on your cruise it's either Quai Rambaud or Quai Claude Bernard. We don't have any shuttle service at the... More
0
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Google Translation
Elgranpoobah
18 January 2017|
AnswerShow all 5 answers
Response from DirectriceCarlton | Property representative |
Dear guest, There is no date set yet for turning on the air conditioning system as our system works for both air conditionning and heatting. You can turn on/off the system as you wish from inside the room.and control the... More
0
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Google Translation
Room Tips
"Our corner Carlton Superior King had a full balcony and was SIZEABLE with lots of room to move about."
Read review
"We were on the third floor and aware of no traffic noise"
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"Ask for larger size room when you call to make reservation. Speak with Concierge Manon, who is extremely..."
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"View of the sqaure"
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