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BEST WESTERN Hotel Charlemagne

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BEST WESTERN Hotel Charlemagne
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419 Reviews from our TripAdvisor Community

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Showing 119: English reviews
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Dublin, Ireland
Reviewed 2 weeks ago

Very friendly welcome from Fabien. Both he and Benedict were very helpful at reception. Room was excellently appointed, warm and spotlessly clean. Tea/coffee a welcome bonus. Tram stop (Suchet, T1) just metres away from hotel and metro a short walk away. Breakfast was excellent with plenty of choice. Once again dining room was spotless and staff worked hard to keep...

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Helpful?
Thank salthillgirl
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, Thank you for sharing your experience at the Charlemagne Best Western with the Trip Advisor community. It is a real pleasure for us to read that you have spent an excellent stay in our hotel. Thank you for mentioning the high quality of services and the kindness of our staff. Our guest’s satisfaction is for us the best reward...

Eastbourne, United Kingdom
Reviewed 17 January 2017

I visited here during January 2017 and was welcomed by very friendly staff. They helped me with my french, talked to me about lyon, gaves me maps and travel advice and sold me a Lyon card which came in very useful. My room was situated right next to the elevator and I remember thinking that I bet I would hear...

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Helpful?
Thank Willpavey
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, Thank you for sharing your positive feedback regarding your recent stop-over at the Charlemagne Best Western - Lyon. I’m pleased you mentioned the quality of all our services, in particular our rooms. The location of our establishment, close to the train-station, 5 min walking distance from the historic part of Lyon and The Confluence Shopping Center, offers a real...

London, United Kingdom
Reviewed 2 January 2017 via mobile

Into two blocks accessible from reception. Standard hotel, nice standard large Superior Rooms with a bit retro furnitures. Clean and bright bathroom. Walk almost everywhere from the hotel, about 20/25 min to the old town. The staff is great and extremely helpful. That's a bonus. It must be nice in the summer to sit outside in the gardens and patios....

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Helpful?
Thank XT4Travels
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, First of all, we would like to thank for your comment and for sharing it with TripAdvisor's community.It’s always a huge pleasure when our clients let us know how much they appreciated services of our hotel. Thank you for mentioning the professionalism of our staff. We look forward of seing you again soon in our Hotel CHARLEMAGNE Best Western...

Casablanca, Morocco
Reviewed 2 December 2016 via mobile

The hotel has a great situation near to tram station ( 1 min walk) and bus S1 station... If you like walking and getting lost in the Lyon streets you can t find better localisation as it s close to Carnot place, place belle court not too far and confluence museum at 2 tram station distance! The rooms are spacious...

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Helpful?
1Thank naoual_f
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, First of all, we would like to thank for your nicel comment. It’s always a huge pleasure when our clients let us know how much they appreciated services of our hotel. Your satisfaction is our greatest reward. Thank you for mentioning the professionalism of our staff. We look forward of seing you again soon in our Hotel CHARLEMAGNE Best...

New York City, New York
Reviewed 20 October 2016

This hotel has a great location on Cours Charlemagne, not far from shopping mall, walking distance to Lyon Perrache train station, lots of restaurants around. If you cross the train station, you endup in a nice park place Bellecourt. The tram stop in by the hotel. It makes it easy to go to the old Lyon. The hotel itself is...

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Helpful?
1Thank sailorman080
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Hello, First of all, we would like to thank you for your nice comment about our Home Charlemagne Best Western. It is a pleasure to read your satisfaction. We are glad you have appreciated our great location near to all comodities and two steps from the historic center of Lyon. We are looking forward of seing you again soon !...

Somerset West, South Africa
Reviewed 11 October 2016 via mobile

The hotel room was okay, but the bed was terrible, luckily it was a split double, so I could use the other half. The staff where very friendly and the breakfast okay. The hotel was fairly close to central, which was great.

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Helpful?
Thank Shaun F
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear "Shaun F", First of all, I would like to thank you for taking the time to give us your impression toward your recent stay at the Charlemagne Best Western - Lyon. I am sorry we haven't been able to meet all your expectations during your stay among us. Especially about the bed that is usually very confortable. Nevertheless, I...

keswick
Reviewed 25 September 2016

spending a few days in this Hotel with a friend to visit and enjoy several of the Michelin star restaurants. The Hotel is located on the main Tramway as well as being close to Perrache metro and railway line. The rooms were well furnished and comfortable and kept very clean , ,The buffet breakfast was excellent with a good variety...

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4Thank allanKeswick
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear "AllanKeswick", First of all, we would like to thank for your wonderful comment.It’s always a huge pleasure when our clients let us know how much they appreciated services of our hotel. Your satisfaction is our greatest reward. Thank you for mentioning the professionalism of our staff. We look forward of seing you again soon in our Hotel CHARLEMAGNE Best...

Doncaster, United Kingdom
Reviewed 21 August 2016 via mobile

Stayed here for five nights whilst working.Five in the group.From the moment we checked in the staff were brilliant,very helpful.The place is very clean and the rooms were lovely and comfortable.No complaints from anyone within the group.Continental breakfast was good with additional bacon,scrambled egg and small sausages available. It's about a 20 min walk mostly along the riverside to the...

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2Thank jim d
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear Jim, Thank you for sharing all your great feelings about our Home Hotel Charlemagne Best Western. We are very happy to see that we have met your expectations. Many thanks for mentionning the kindness of the staf, be sure that it was a pleasure for all of us to welcome you! We are looking forward to welcoming you back...

Harrogate, United Kingdom
Reviewed 18 August 2016

We only had one night here and wanted a central location. It was a 15 min walk to the centre so not too bad but there were cafes / restaurants on our door step. Didn't really get the chance to explore the city of Lyon unfortunately but would definitely recommend this cute little hotel, had a lovely out door area...

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1Thank Louise K
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear Louise, Many thanks for all your good compliments and for sharing it with TripAdvisor travelers. We are vey pleased that we met your expecations. Our locations between the Shopping Center of Confluence and the historic center is a real advantage for our guests. We hope to welcome you again soon to finish your visit of our beautiful city of...

Reviewed 7 August 2016 via mobile

Brilliant Hotel, very friendly welcoming staff, nothing too much trouble, great breakfast, lovely relaxing outdoor spaces, lovely room with fantastic view of local church, first class daily room clean service, great location! 10 out of 10!!! 😊

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1Thank Jeaniebikini123
Fabienne G, Responsable commercial at BEST WESTERN Hotel Charlemagne, responded to this review

Dear Jeanieikini, Thank you very much for sharing your comment about our home Hôtel Charlemagne Best Western with TripAdvisor community. It’s always a huge pleasure when our clients let us know how much they appreciated spirit and service of our hotel. Taking care of our guest is our priority and all the staf are grateful of all your good remarks....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Multistory hotel with restaurant and bar; located near the Lyon Perrache subway and tram; 1 km to Musee des Beaux Arts. ... more   less 

Additional Information about BEST WESTERN Hotel Charlemagne

Address: 23 cours Charlemagne, 69002, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Perrache - Charlemagne
Price Range: €88 - €143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel Charlemagne 4*
Number of rooms: 117
Reservation Options:
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Also Known As:
Best Western Charlemagne
Best Western Lyon
Lyon Best Western
Hotel Style:
#36 Luxury Hotel in Lyon
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel Charlemagne staff and other travellers.
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Sacramento, California, Usa
over a year ago
New Orleans
over a year ago
Milwaukee, Wisconsin

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Questions? Get answers from BEST WESTERN Hotel Charlemagne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have trouble sleeping then the rooms at the back, away from the streets below are quieter.”
 of 5 bubbles old_poundbury, 28 Jun 2016 | Read review
“We were in room 515 which had the view over the park.”
 of 5 bubbles kathymL7277ND, 23 Apr 2016 | Read review
“205 has balcony.”
 of 5 bubbles IsleofWightFoodies, 14 Sep 2015 | Read review
“First floor with balcony”
 of 5 bubbles in_the_picture, 19 Jun 2015 | Read review
“The hotel fronts onto a road but there wasn't any noise to bother us. Choose a room at the back to lessen the risk even more.”
 of 5 bubbles johnn798, 24 Mar 2015 | Read review
5 of 5