We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Generally this is a decent hotel. It is clean, the rooms are modern and the staff is for the most part friendly. Unfortunately, it is also a very loud hotel. They blast horrible techno music at the pool all day- making the little balconies useless!...More
Thank Chris C
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 26 June 2018
Dear Chris, thank you for staying with us and for your review about our hotel. We are very attentive to our customer's remarks and we will make our establishment as quietful as possible especially around the swimming pool, to enjoy the surroundings.
All the team...More
It was freezing winter when I stayed with family. The staffs were all friendly even though we arrived at late evening. Not only the room was comfortably unique and warm, the mountainous view was gorgeous! The kids were also enjoying the indoor playing ground which...More
1 Thank prasetyonot
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 2 June 2018
Dear host, we are glad that you had a great stay with us. All the Excelsior's team is looking forward to welcoming you again soon.
About 10/15 minutes taxi ride from the Centre although free bus and train ride is only a 5 mins walk , drinks and food were expensive . Front desk staff are very helpful and check in and out was easy . The pool wasn’t open...More
Thank Philip A
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 30 May 2018
Thank you for staying with us. Indeed our heated swimming pool is open from beginning of June. Hope to see you very soon.
the hotel was really well placed and when we opened our window.. superior room with mountain view it was perfectly framed the sun was out and the snow was glistening. The hotel was clean and the reception was good.. out door pool not open and...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 1 May 2018
Dear Madam, thank you for staying with us. The swimming pool is closed during winter but is warmed from June to September, according to the weather conditions. We can also accomodate disabled people.
We hope to see you very soon.
We stayed at this hotel for 5 days for a ski trip just last week and even if the hotel is nice, the service and mainly the reception is awful!
Took 30 mins to check in (the guy couldn’t even find my room) and other...More
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 19 March 2018
Please receive our apologise for the inconvenience you had during your stay. We talked about the bad experience you had during the dinner with the group (HACKER) and we offered for you the choice among the a la carte menu instead of the...More