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3.0
#85 of 137 hotels in Marseille
Location
Cleanliness
Service
Value
Located a few steps from the Avenue du Prado, our residence enjoys a strategic situation in the heart of Marseille. Renovated in 2018, it offers a modern and refined environment for a leisure or business trip.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Centrally Located
Languages Spoken
English, French, Spanish
Location
7 Sq. des Frères Ambrogiani Allée Turcat Méry, 13008 Marseille France
Name/address in local language
ResidHotel Grand Prado
1,228 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The positives; The hotel is located very nicely with restaurants nearby and walking distance to the harbour; very helpfull personel in the reception; cheap; comfortable beds.
The negatives; Terrible cleaning, the floor has not been cleaned thoroughly and the floorpanels and walls has never been touched by the cleaning staff; The questionable cleaning extends to the tea kitchen, did not want to use it; The room in general was much more dated then in the pictures on the booking site; There wan no cleaning for the duration of the stay, which was 3 nights, this was not listed on booking site.
All in all; Spend your money and nights elsewhere.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 27 Oct 2023
Dear Mathilde, Thank you for taking the time to give us your feedback. We're delighted to read you appreciated our team's professionalism and that you enjoyed our central location. We apologize if the cleaning of your apartment was not satisfactory. Do not hesitate to let our receptionists know about it during your stay. They'll be able to help you by offering to switch apartments or plan a new cleaning of your apartment. We did forward your comments about the floor and walls to the residence manager. In regards to the kitchen, our guests have the responsibility to clean it if they use it. If you find that the previous guests did not clean it well enough, please let our receptionists know about it. As for daily cleaning, as we are an apartment hotel and not a hotel, it is not included in the booking. This is all explained on our website www.residhotel.com. We hope we will welcome you again soon. Kind regards, Emma, Service Qualité
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I asked for a twin room and received a double bed, flagged at the beginning of my stay and nothing done. No attempt to rectify or apologise. Room was unclean, hairs on the tiles in the shower, the room safe did not work. Staff were rude and unhelpful. Breakfast has to be prebooked despite plenty of tables empty. I would not recommend.
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Review collected in partnership with this hotel
Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 7 Jun 2022
Dear Harry, We're sorry to read you did not enjoy your apartment. We are very sorry you did not get twin beds; as indicated on our website and the booking platforms we work with, the type of bed chosen is given upon availability. Regarding breakfast, in order to waste as little food as we can, we ask our guests to book their breakfast in advance. We hope we will welcome you again for a better experience. Kind regards, Emma, Service Qualité
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Location was good , very near to the Conference Convention Centre. Quite a few Express malls nearby, but hotel service was not too good. One of the reception guy was very rude. Alleys were very dark and not very welcoming. Room was ok but needs improvrmrnt.
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Date of stay: May 2019
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Residhotel, Service Qualité at ResidHotel Grand Prado
Responded 5 Jun 2019
Dear Guest, We're happy to read our residence's location was convenient for your business trip. We are very attentive to the quality of the reception and we take note of your remark to make the necessary improvements. We hope we will welcome you again in one of our residences, in Paris, Lille or Bordeaux for instance. Kind regards, Emma, Service Qualité
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Since the first step in that place we knew this was the hotel to be. We used to feel guests and not just a number from American express. Two young ladies and a nearly 50 man were on duty to handle our reservation. While we were explained check-in was about 15:00 then in 2 hours, they labelled and stored our bags and let us use their public bathroom. We were given a local map highlighting beaches and fastfoods we went to for an await of check-in. Lovely, when back to residence we were like VIP by another staff member speaking a perfect english , he kindly checked us in with €100 deposit and local taxes within 4 minutes including clear explanations on where and when is everything. Funny we shortly met 2 managers the outgoing and the incoming. Let me also notice the cleaning high level, congrats to housekeeing team really !
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Room Tip:please show up immediately in, you will never regret
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DO NOT STAY HERE! During my stay I have encountered terrible staff service, construction on my floor, and horrible hospitality!
To start off with the staff service here are the most unhelpful, clueless people I have ever encountered during a stay at a hotel. My stove in my room broke twice and when I told the front desk lady she seem clueless and was unable to help me with the problem. She claimed she would notify me after she called appliances but never did. They never followed up with my stove, even though I asked twice and they said they would "take care of it". I had no working stove for the last 2 weeks of my stay. Additionally, every time I had asked a question about the hotel the front desk were unable to answer me or give me any guidance.
Next there was construction on my floor for the first 2 weeks of my stay. In more description there was hanging wires everywhere, wood panels on the ground, and I even had to go around the construction workers as they painted the floor! This is for one an extreme safety hazard and very uncomfortable as random construction workers are in my hallway in an unknown country. Below I will insert a photo of the construction I had for the first 2 weeks of my stay.
Lastly, this place has horrible hospitality. Staff members refuse to give you fresh towels if asked, claiming they give them once a week when they clean your room. I have had multiple occurrences where they missed my room cleaning and I have gotten no fresh towels or a made bed! Additionally, the hotel breakfast is terrible and staff refuses you to take coffee to go if you don't purchase breakfast (even though I did this beforehand the first 2 weeks and was never notified until mid stay). These staff members do not notify their guests of anything and are very disorganized!
Please if you can choose somewhere else do it! This place was a terrible and I will never be returning!
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Service Qualité, Propriétaire at ResidHotel Grand Prado
Responded 15 Jul 2024
Dear Ms. Reed, We're sorry to read your stay with us is not satisfactory. However, we would like to go over some points and give our point of view. You are staying with us as part of your studies with a French Business school which we have been working with for years and has always been happy with our services. We are also always in contact with the program's point of contact to ensure everything is going well. Our receptionists were able to help you. Indeed, you let our receptionist know twice that your stove was not working properly and our technician came to your room each time to check on the stove and make the necessary repairs. So our reception team and our technician did take care of it. The Director also called the school's point of contact to let him know that if this problem happened again we will bring you a set of hot plates. Regarding the towels, the change of towels included in your reservation is once a week. This has been explained to you in a detailed email from the program point of contact. If you want more towels, then you do have to pay the extra fee. We admit that there was some miscommunication on our part regarding the coffee in the morning as it is supposed to only be free for our guests who had taken the breakfast option. However, as you did not eat our breakfast, you cannot testify to how good it is or not. We also were renovating the hallways, and even though we took many precautions to lessen the impact on the stay of our guests, we apologize for any inconvenience it caused. Kind regards, Emma, Service Qualité
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Why do I NOT recommend this hotel. I booked this apartment hotel for 12 days. When I checked in on Sunday I was told that my room would be serviced half way my stay. That would be day six which is Friday. I was asked to keep my room tidy and everything off the bed and floor for easy cleaning by housekeeping. Friday I returned from work and no cleaning done. I went to the front desk asking if I misunderstood the cleaning schedule and was told that they were busy and cleaning will be done the next day. Saturday no service, Sunday no service, Monday no service. I went down to the front desk again and asked them to explain me the house rules again. No apologies. They gave me clean towels to take to my room. Hurray!! Still they could not tell me when the room would be cleaned or if cleaning was included. Breakfast is ok if you are lucky is ready at 7am. Most of the time it was not ready before 7:15am. Laundry machine credit card reader did not work. Room is badly maintained. Peeling paint, damaged doors, Smoke detector missing, safe missing. You have to clean your own kitchen or they will charge you Euro 45.00 when you leave. Several supermarkets close buy to buy your own food. Neighborhood is intimidating at night due to the many homeless sleeping around the corner. I did not expect a 4 star hotel, but this is so basic that it could not get 1 star. Again I do not recommend this hotel.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Higher floor with balcony
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 21 Jun 2022
Dear Bert V, We are very sorry your apartment was not cleaned halfway through your stay. You should have indeed gotten this service. From what we can gather from your comment, it seems like there was an unusual oversight. We invite you to contact our customer service so we can sort everything out. You can email our customer service at this address: service.client@residhotel.com or directly from our website, residhotel.com, on the "contact us" page. Regarding the card reader in the laundry room, it is the first time it was brought to our attention. We contacted the payment terminal company so they can check it. Again , we are very sorry about the mid-stay cleaning. We hope we will welcome you again for a better experience. Kind regards, Emma, Service Qualité
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Enjoyed staying: location is great, not far from a subway Metro Perrier station and maybe 30 minutes from canebiere and centre of Marseille. There are lots of restaurants and shops nearby. At first it wasn’t right my room smelled of cigarette (some guests smoked indoors) but the reception man called Bruno was so helpful and smiley and gave us a lot of informations about Marseille. Thanks for the hospitality, you turned a bad start into very happy customer, merci beaucoup Bruno pour le professionnalisme
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Date of stay: December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Service Qualité, Propriétaire at ResidHotel Grand Prado
Responded 1 Feb 2021
Dear John Milly, We are delighted to hear Bruno's professionalism helped make your stay at ResidHotel Grand Prado a great experience. We will make sure to pass along your compliments to Bruno. Thank you for all of those kind words. We're happy to see you also enjoyed our location which is indeed very practical to visit Marseille as it is close to a subway station. We hope we will have the pleasure of welcoming you again soon in Marseille as well as in Cannes and Bordeaux. Kind regards, Emma, Service Qualité
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The apartment was extremely dirty, not just from missing last cleaning but from years of only cleaning the middel of the floors. Corners and gaps were full of dust and bread crumbs. And doors and walls were sticky of long time accumulated dirt. We found leftover noodles in the bed frame. Housekeeping cannot possibly have not seen it when changing the sheets.
A friendly soul in the reception wanted to help, but there is no cleaning staff available. He found an old vacuum cleaner and offered to come and clean it after his shift had ended.
The entire floor was stinking heavily from frying oils the entire evening. No surprise since there is no kitchen ventilation, only the basic air conditioning for the rooms. The room was also stinking, but it improved after blasting the AC for hours while we went out to eat.
Would absolutely not recommend. For anyone. Horrible.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 29 Jul 2022
Dear Kris, We are very sorry our cleaning services were not satisfactory. We have forwarded your comments to the Head House Housekeeper of our group as well as the manager and the head housekeeper of the residence so they can all take a deeper look at the issues you point out and take the necessary measures if needed. As for the pictures, a few things can differ from the apartment pictured to the one you had but overall they are pretty similar. However, we do have different types of apartments. Would it be possible you looked at the pictures of a different type of apartment than the one you booked ? We're sorry for the bother caused by the smell of food. As we are an apartment hotel, our rooms have the great advantage of being equipped with kitchenettes which can cause some smells when people are cooking. Especially during the summer, with the heat, people don't always open the windows to freshen their apartments when cooking. We hope we will welcome you again for a better experience. Kind regards, Emma, Service Qualité
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I stayed at the Residhotel Grand Prado for 8 nights in May/June. I found the check-in procedure easy, and the staff were very helpful. My room was large, clean, and comfortable...and generally quiet. On my departure, the reception staff were kind enough to telephone for a taxi for me to go to the airport, and I had no problems with the check-out procedures. A good stay, and I would commend the staff for their helpfulness.
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Review collected in partnership with this hotel
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emma Thezan, Propriétaire at ResidHotel Grand Prado
Responded 5 Jul 2024
Dear Paul, Thank you for taking the time to write a review on your stay with us in Marseille. We are delighted to read you enjoyed your stay in your furnished apartment and that you particularly appreciated our team's kindness and helpfulness. We hope we will have the pleasure of welcoming you again soon. Kind regards, Emma, Service Qualité
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I was chocked by the behavior of the front desk during the check in. I met the manager 2 days after she asked me to send her email to explain the situation I never received answer.
Madame, Comme convenu, trouvez ici le récit de mes déconvenues lors de mon check in dans votre établissement, dimanche 30 octobre 2022.
A mon arrivée, le jeune homme chargé de l’accueil s’est adressé à moi d’une facon familière et sarcastique. Il m’a demandé mon passeport. Je lui ai aimablement expliqué que ce document comme mes cartes de crédit sont insérés dans mon iPhone. Il a suggéré que mon passeport pouvait être falsifié. Choquant pour une citoyenne américaine… Habituée de l’hôtel NHOW, je n avais jamais eu de soucis à la presentation de mes documents digitaux.
Pour éviter que la situation s’éternise, mon mari qui m’accompagnait a donc tendu son passeport physique.
Pour la caution, j’avais une carte de crédit française physique. Je demande s’il y a d’autres frais, souhaitant m’en acquitter en une seule fois pour limiter les frais de carte. Remarques acides et critiques ont suivi.
Je l’informe que je souhaite faire le point sur ces dysfonctionnements avec un responsable de l’hôtel. Au préalable, je demande à mon amie (chambre 602) de descendre pour m’aider à monter ma valise (handicapée d’un pied sous attelle, je ne peux faire de gros efforts prolongés). Le jeune homme refuse alors de me donner la clé de ma chambre : “ je suis têtu, j’exige que vous m’expliquiez votre mécontentement avant de parler avec ma Manager.” Comprenez ma sidération devant pareil comportement peu en accord avec le standing de votre établissement.
Vous remerciant de votre lecture,
Cordialement salutations
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ResidHotel Résidence Hôtelière, Propriétaire at ResidHotel Grand Prado
Responded 16 Nov 2022
Dear Myriam, We apologize again for the way our receptionist welcomed you. It does not reflect our values nor the values of hospitality and the director had a meeting with him. The director told us she was able to speak with you extensively about your arrival and then every morning at breakfast to make sure everything was going well. She did ask you to send her an email but only to do a follow-up internally. She specified that this email would be for internal use and she did not think you were expecting a reply as she had already spoken to you about this, but of course, she is sorry. We hope we will welcome you again soon for a better experience. Kind regards, Emma, Service Qualité
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