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Mercure Thalasso & Spa Port Frejus

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16 quai dei Caravello Port Frejus Ouest, 83600 Frejus France
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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A note from Mercure Thalasso & Spa Port Fréjus
Updated 28/07/20

About

#9 of 20 hotels in Fréjus
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Located on the Port Frejus marina, this hotel enjoys direct access to the beach through the gardens. 117 airconditioned rooms with loggia, equipped with direct telephone, television, hair dryer, minibar and safe. Our restaurant offers traditional and lowcalorie menus featuring cuisine rich in colours and flavours. The Thalassotherapy Centre is linked directly to the hotel and features a seawater swimming pool, hammam and a relaxation room with tea service.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Diving
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Massage
Salon
Steam room
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, French, Italian

Location

Full view
85Good for walkers
Grade: 85 out of 100
54Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
1263Reviews11Q+A27Room tips
Traveller rating
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  • English
Ymke wrote a review 17 Jul
1 contribution
It start already when we arrive. On there website they say there is outsideparking, indeed you walk (if you are lucky 7minutes) and will come on a big parking. But for this one you have to pay 35€ extra (to have a entre card you have to go to the village to buy it, its not even in the hotel). The breakfast cost 18,90€ pp a day, for that money you will have staff that is not friendly and you have to ask all the time to refill. The breakfast is also not amazing at all. Let's go to the outside swimming pool, all the seats are full and the swimming chef is not friendly. After a few hours we go back to find a pleace on the outside swimming pool, we are lucky and have a seat. But 10 minutes later they close it because someone poop in the water.. Let sit somewhere else nicely on the terrain to enjoy the sun, no not possible because the only pleace with the seats was the swimming pool... Let's go to the inside swimmingpool, but first you have to pay 15€ extra, because its new. We go to the bali if they can make an exception for today cause outside its closed. But its not possible because its not the property of the hotel, we can ask on monday to the manager if its possible (its saterday). I dont mind if they dont clean the room everyday because of the corona or that some items are closed, but for 1300€ 2person 8nights I expected more than this. I would even rather go home earlier now.
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Date of stay: July 2021Trip type: Travelled as a couple
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TFC-Romania wrote a review Sep 2020
Bucharest, Romania140 contributions322 helpful votes
Thinking to receive a Mercure standard ? No way ! This was one of the dirtiest and old hotel from this chain visited in the last years. Personnel is willing to help you but not efficient at all. First impression is that it was a crowded hotel with less staff. One of the elevators was not working for more than a week, in the peak season. Quality of the sleep is medium. Internet is working fine. Breakfast is at medium level, not very rich. But the biggest problem is the dirt on the windows, and the oldness from inside the room. Very average experience
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Date of stay: August 2020
Value
Location
Service
Room Tip: Choose rooms with harbour view / sea view
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3 Helpful votes
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zeasong wrote a review Aug 2020
1 contribution
Room has an order, difficult for sleep. Asking to clean and changing the sheet of bed, but the order is still there, which make me can not sleep, the order seems from humidity of sheet in bed. But the service is good
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Review collected in partnership with Accorhotels.com
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Josephine wrote a review Aug 2020
1 contribution
We arrived early at the hotel around 1:30 pm and our room was not ready yet. Understandable as the check-in time was 4:00pm. We came back at 4:00 to find that our room was still not ready. We had to wait for another hour until we could access the room. We had booked an extra bed, but that was not placed in the room yet, so we had to ask that yet again. Not a great start of our stay to say the least... You want things to be in order when you arrive after a long journey. That’s what you pay for. Coming from two perfect stays at other Mercure hotels in Orange and Avignon, this was quite the change. The room is cheaply finished and furnished. There is only one piece of soap in the bathroom and no extra shampoos/shower gel/ conditioner. The toilet was smelly. There is only one outlet available. There is a nice pool and it’s close to the beach. The only reason to book this hotel is for the location, but don’t expect great service, a good room and an great stay like in other Mercure hotels.
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Date of stay: August 2020Trip type: Travelled with family
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Richard Q wrote a review Aug 2019
93 contributions96 helpful votes
4 star hotel with 4 star prices, BUT 1 STAR ROOMS 480 euros for 2 nights The good... Okay swimming pool Close to beach and Marina The not so good... Worst room (112) I have ever stayed in Booked ocean view - what a joke (see photo) No soap, no hair, or body wash Sent 2 emails to the manager, but ignored both times. Don’t book here unless you are used to crap rooms!
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Date of stay: August 2019Trip type: Travelled on business
2 Helpful votes
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Response from Nicolas A, Directeur général at Mercure Thalasso & Spa Port Fréjus
Responded 28 Sep 2019
Dear RichardQ220, We thank you for your appreciations left after your stay in our hotel. First of all, we are sorry that the service did not live up to your expectations. Also, I am surprised by your comment regarding a complaint sent by email to our manager. To date, we have not seen your emails mentioned in your comment. We regret that you did not contact us directly during your stay in order to resolve the issue mentioned. However, i remain at your disposal if you wish to discuss it. Sincerely, Pandora Nattier Assistante Responsable Hébergement
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PRICE RANGE
US$91 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure thalassa port frejus hotel, mercure hotel fréjus
LOCATION
FranceProvence-Alpes-Cote d'AzurFrench Riviera - Cote d'AzurFréjus
NUMBER OF ROOMS
117
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Frequently Asked Questions about Mercure Thalasso & Spa Port Fréjus
Which popular attractions are close to Mercure Thalasso & Spa Port Fréjus?
Nearby attractions include Active Escape (0.5 km), Base Nature François Léotard (0.1 km), and La Voile au Vent (0.3 km).
What are some of the property amenities at Mercure Thalasso & Spa Port Fréjus?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Mercure Thalasso & Spa Port Fréjus?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Thalasso & Spa Port Fréjus?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Mercure Thalasso & Spa Port Fréjus?
Conveniently located restaurants include Cap Horn, Brasero, and Autres ray'son.
Are there opportunities to exercise at Mercure Thalasso & Spa Port Fréjus?
Yes, guests have access to an indoor pool during their stay.
Are pets allowed at Mercure Thalasso & Spa Port Fréjus?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Thalasso & Spa Port Fréjus offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Thalasso & Spa Port Fréjus?
The staff speaks multiple languages, including English, French, and Italian.
Are there any historical sites close to Mercure Thalasso & Spa Port Fréjus?
Many travellers enjoy visiting Cite Episcopale (1.7 km), Cathédrale Saint-Léonce de Fréjus (1.7 km), and Vivier Gallo-Romain des Issambres (7.4 km).
Does Mercure Thalasso & Spa Port Fréjus have any great views?
Yes, guests often enjoy the harbour view available here.