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2 rue des Etuves, 13100, Aix-en-Provence France
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Traveller (591)
360
Panoramas (13)
Dining (103)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#21 of 72 hotels in Aix-en-Provence
Location
Cleanliness
Service
Value
Travellers' Choice
Situated in the heart of Aix en Provence, surrounded by a magnificent Mediterranean garden, you will find the Aquabella Hotel. With 108 comfortable rooms. Our charming hotel, open 24/7 all year round, promises you a unique stay where everything is done with you in mind... Let go and emerge yourself in the serene, contemporary surroundings, taking advantage of the Sensory Spa and heated outdoor pool (open from May to September, weather-dependent).
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Room & Suite (102)102
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, French
1477Reviews19Q+A100Room tips
Traveller rating
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Popular mentions
Pauline W wrote a review Mar 2021
Liverpool22 contributions11 helpful votes
I did not get to stay at this hotel as we are UK based and had to eventually cancel my booking due to covid. I can say that the Customer services for this hotel were excellent both in communication and providing a refund without any delay. My reason for the trip was for a wedding which had to be cancelled but if and when it gets booked again I would love to visit this hotel as the staff who I have communicated with are all great and the hotel looks lovely - thanks
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Date of stay: July 2020
Rooms
Cleanliness
Service
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Response from Anne BORNE, Guest Services / Front Office at Aquabella Hotel
Responded 2 Mar 2021
Dear Mrs WOOD, It is a real pleasure to read your nice feedback. Be assured that service is our main preoccupation and we are happy that you appreciate it. Thanks again for your kindness. Best Regards Gana GUEYE
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CGB wrote a review Aug 2020
33 contributions27 helpful votes
A 1 night stay at this 4 * hotel. A nice room refurbished with a fine duble bed and a big bathroom, but it all had some lack of things. There were no information in the room about the hotel services such as breakfast hours, possibilities of having served food or drinks in the room, phone numbers, Spa prices and hours etc. In the bathroom the shower was not effectively covered with glass protection so the water was spread out on the floor and no place to store your shampoo when showering. The check in and out at the reception was made by 2 persons only, of which one of the all the time was on the phone or doing other things but serving the guests. So you had to wait quite some time for this service. They had a P-park nearby but with no direction instructions at the reception. The pool area was nice but fairly crowded and you could only get towels at the reception so you had to walk back to this and stand in line again. The towel service should have been near the pool area. We did not use the restaurant as the menu was quite ordinary but the breakfast buffet was very fine, but the staff was not well organised as there was a lack of tabbles prepared for you and you had to call the staff to get everything you needed, glass, serviette knives and forks etc. The hotel is though nice situated just a short walking distance from the old town center. As for prices it was much too high for this standard. The management should deal with all of this before you can call a stay 4 *.
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Date of stay: July 2020
Value
Location
Service
1 Helpful vote
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Response from Gana GUEYE, Autre at Aquabella Hotel
Responded 14 Aug 2020
Dear Guests, Thank you very much for your stay in our hotel. We have paid great attention to your feedback and we wanted to answer some of the points you raised in. Concerning the room we took out all the documents to avoid contacts and this information is clearly given during the check-in and noticed in document at the reception desk. We will remind our colleagues to be most informative on that point. Also during your stay our staff is there to help for any request. As for towels for the pool, we have made the choice to give them at reception ; we know by experience the difficulties it represents to let them there. For the restaurant it is a pity that you did not use it ; it is all renovated and until the reopening on july 10th, guests who have really been there unanimously congratulate our chef and restaurant team. Be assured that everyday we are on the field and our single preoccupation is to give service. We know that all is not perfect but our services are mainly appreciated by most of our guests. Aa a reminder, we have 85% occupancy at least every year. We take into consideration any comment that may help us improve our quality of service. You are our mirror. Thanks for taking your time. Best Regards Gana GUEYE
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David wrote a review Feb 2020
London, United Kingdom1 contribution
We stayed for a couple of nights in the Aquabella Hotel, and booked a comfort double room. The hotel is very conveniently located, and has a car park round the corner. Parking can be difficult in Aix so we were particularly attracted by the car park which was included in the price. However, the stay was really ruined by the room, which is simply too hot. There is heating in the room, but no air conditioning, and unfortunately the rooms can get really hot. In the middle of the night, our room was 26 degrees, which meant that even after removing the covers, neither myself or my partner could get to sleep. There is a lot of noise outside, so opening the windows does not really help. There is also building work going on which starts very early in the morning. We asked about this at the reception the next morning, but the gentleman on the desk, Didier, could not have been less helpful. He blamed us for leaving the heating on (we hadn't) and said that he could not help, and promptly went back to checking his computer. He also tried to charge us for parking, even after I had explained that our rate included free validation of parking. I would also note that the bed is actually two smaller beds pushed together. This means that if you roll over in the night, you might find yourself falling between two mattresses! The hotel itself should be lovely, but would really recommend they sort out their heating and the attitude of their staff.
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Date of stay: February 2020
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Response from Gana G, Responsable relations clients at Aquabella Hotel
Responded 28 Feb 2020
Dear Guests, Thank you very much for your review. First of all, we apologize for the situations you experienced during your stay. This is far from what guests used to live in our hotel. Concerning the air conditioning our technical staff took the case for entire check up in this room and we can assure that we will follow this very closely. we hope this situation will not prevent you from giving us a second chance and better appreciate our services. Best Regards. Gana GUEYE
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0000aabbcc wrote a review Jan 2020
Dallas, Texas72 contributions8 helpful votes
We spent 4 nites in Aquabella in December 2019 touring the Aix eb Provence area. The city is a beautiful place to experience southern France. We also had a delightful tour to 3 small villages that still appeared to be in the state when they were built two hundred years ago. In addition we had a half day tour of Avigion and seeing the significantly restored Papal Palace and residence of the Popes in lated 13/14 hundred century. This hotel has some areas that are restored to there early century of existence and had great food in the dining room.
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Date of stay: December 2019
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Response from Gana G, Responsable relations clients at Aquabella Hotel
Responded 27 Jan 2020
Dear Guests, Thanks again for your reservation in our hotel. We are happy that you spent a nice stay amongst us. Best Regards Gana GUEYE
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358valr wrote a review Dec 2019
Arlington, Virginia32 contributions36 helpful votes
Lovely hotel for a very short business trip. The location was excellent and on site parking was ample. I enjoyed the Spa during non-work hours! I would recommend for business trips as well as for couples on holiday.
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Date of stay: December 2019Trip type: Travelled on business
1 Helpful vote
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Response from Gana G, Responsable relations clients at Aquabella Hotel
Responded 30 Dec 2019
Dear Guests, All our thanks for your nice feedback. It is a pleasure to see you satisfied during your stay ; this is our duty. Best Regards. Gana GUEYE
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Previous
PRICE RANGE
US$142 - US$248 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aquabella hotel aix en provence, aquabella aix en provence
LOCATION
FranceProvence-Alpes-Cote d'AzurBouches-du-RhoneAix-en-Provence
NUMBER OF ROOMS
108
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Frequently Asked Questions about Aquabella Hotel
Which popular attractions are close to Aquabella Hotel?
Nearby attractions include Mystery Games (0.4 km), Cathedrale St. Sauveur (0.2 km), and Hotel de Ville (0.3 km).
What are some of the property amenities at Aquabella Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Aquabella Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Aquabella Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Aquabella Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Aquabella Hotel?
Conveniently located restaurants include Tita, Délices De Capoue, and L'Aperitif Français.
Are there opportunities to exercise at Aquabella Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Aquabella Hotel located near the city centre?
Yes, it is 0.5 km away from the centre of Aix-en-Provence.
Are any cleaning services offered at Aquabella Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aquabella Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aquabella Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.