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Hotel de l'Europe

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Traveller (41)
Room & Suite (13)
Dining (1)
Overview
  • Excellent26%
  • Very good55%
  • Average16%
  • Poor2%
  • Terrible1%
  • 12 Sep 2016
    “Watch out for the card authorisation”
  • 23 Aug 2016
    “Overnight stay ”
E-mail hotel
3 rue Chateaugontier, 49100, Angers France See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Concierge
Pets Allowed
Housekeeping
Free Parking
3 Star accommodation
Offers from Hotel de l'Europe
Hotel deals
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(32)
Traveller rating
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  • 111
  • 32
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  • 2
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Stephen L
Bristol, United Kingdom
1113
Reviewed 12 Sep 2016via mobile
My wife and I stayed here on 10th September for one night. We booked the hotel online and gave our card details and the terms state that no money is taken upfront. However our bank informed us that the room price was taken as authorisation. When we arrived we asked the manager who said nothing was taken. We duly payed the hotel room on departure just to find the original amount was still blocked and in essence we stayed one night but our bank statement showed we payed twice ... On further challenge the hotel were just defensive and blamed our bank. As writing this we still have not had the authorisation amount returned by the hotel. In summary nice hotel. Shame about this practise. Some of us rely on saving what little we have for spending money on holiday. Not to have it held to Ransome only to be charged again...SHAME.
Thank Stephen L
Response from Martine D, Gérant at Hotel de l'Europe
Responded 28 Sep 2016
Dear Mr. L., On September 7th, the day you booked your room, we did a pre-authorization on your credit card for the amount of your reservation (as referred to our sale conditions). This amount has not been charged on your credit card, it was locked on it until we released it (which was done on September 11th, the day you left). On September 12th we received your first email, in which you accused us of charging you twice and being dishonest. Despite the fact that your first move was to threatened us to write a bad review on internet, we explained you very courteously our conditions of sales and how the pre-authorization works, we apologized for the inconveniences and we redirect you to your bank since we are not responsible for their delay in unlocking your money. We do a pre-authorisation for all our bookings (as the majority of hotels does) and we have never been accused of dishonesty by any of our guest. We always do every things we can to provide the best service possible and we were very hurt by your accusations. We took the time to answer your five emails regarding this problem of pre-authorization and I personally did my best to give you every information I could, staying courteous and professional. I feel sorry you still think you have been abused and once again I can only redirect you to your bank where your money seems to be still locked regarding what you said in your review. As you have probably read in the other reviews we have a very good e-reputation and we are very proud of it, this is our very first priority and we will keep on providing the best service to our guests. Best regards,
Ashleigh H
11
Reviewed 23 Aug 2016via mobile
We booked into this wonderful hotel with a view to stay one or two nights. My husband had a cardiac episode and had to go to hospital for 9 days. The staff were SO fabulous to me. Treating me like family the whole time. I just cant thank them enough. The room was always clean and tidy for me getting back from a long day at the hospital. And, yes they were there waiting for me to offer tea or coffee... Bless there hearts. This hotel needs to have 10 ***s
1 Thank Ashleigh H
charliewatson7
Stanton In Peak
135119
Reviewed 11 Jul 2016
A typical small French hotel in a good location representing reasonable value for money. The staff were welcoming and helpful and the breakfast good. Unfortunately our room's shower was blocked and remained so during our one night stay, despite the attempts by staff to rectify it. Otherwise, everything was satisfactory.
Thank charliewatson7
Patricia O
Chesham
3320
Reviewed 10 Jul 2016
This is a moderately priced small hotel in Downtown Angers. It is near to the cathedral, restaurants and the car park is just 50 metres away. Our room was very small, no air-con and too noisy outside to have the windows open. Our booking was for an overnight stay en route to the south of France which made it ok until we noticed quite a few hairs on the bathroom floor - Not ok! As the concierge had been so friendly and helpful re. restaurants and parking, we decided not to complain. After all, we were only staying 1 night. The bed was comfortable and the room overall was clean. We didn't stay for breakfast.
Thank Patricia O
Its_me_Mario
Helsinki, Finland
5131
Reviewed 29 Jul 2015
The hotel looked quite bland in the pictures, but was actually a very good deal. Room did not have aircon but a fan helped. Service was excellent, the young man at the reception helped us a great deal. Breakfast was enough for us bikers to survive on and they had safe bike storage. The chateau and cathedral (beautiful rose windows!) are close enough to walk to.
Thank Its_me_Mario
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About
Description
Situated in the heart of the city of Angers, between the convention centre and the TGV train station, Angers St. Laud, the Hotel de l'Europe welcomes you to a friendly and comfortable setting. Within immediate More proximity of the tram, all attractions of the city (cinemas, bowling, shops, restaurants, great schools ...) And also many of the parks and gardens and historical monuments of the city (Chateau d'Angers Cathedral Saint-Maurice, the Grand Theatre). Our team offers a warm and friendly welcome and will best be able to assist you on your business trip or sightseeing tours (including wineries, castles of the Loire, Loire tours by bike ...) Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Breakfast Available
Concierge
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Pool
Beachfront
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
29
Price range
US$67 - US$102 (Based on Average Rates for a Standard Room)
Also Known As
Citotel Hotel Angers
Location
France > Pays de la Loire > Maine et Loire > Angers
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
Room types
Non-Smoking Rooms
Number of rooms
29
Price range
US$67 - US$102 (Based on Average Rates for a Standard Room)
Also Known As
Citotel Hotel Angers
Location
France > Pays de la Loire > Maine et Loire > Angers
Photos
Traveller (41)
Room & Suite (13)
Dining (1)
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Questions & Answers
Ask a question
MrsG1492
26 February 2015|
Answer
Response from Martine D | Property representative |
Dear MrsG1492, The hotel is only a ten minute walk away from the gare. We are looking forward to welcome you, Best regards, The reception
0
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Google Translation
Room Tips
"Can't help here as we didn't spend too much time in the room we were given."
PatriciaO642
10 Jul 2016
Read review
"No elevators."
MonieL33t
25 Jun 2015
Read review
"Book early"
Roulade
10 May 2011
Read review
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