We booked a three night stay in a deluxe room with balcony and half board. The room was tiny. It transpired, after a difficult conversation as the staff and owner do not speak English and I don’t speak French, that although they had received confirmation from Expedia.com about the booking they chose to put us in a standard room with only breakfast included! This was because the price quoted by hotels.com was too cheap for them! Finally got through to hotels.com who suggested we still dine with hotel, pay for the meal and send the receipt to hotel.com who will then refund us up to £25 a night. As that will only cover two starters I don’t see that is much of an apology.
A fantastic boutique hotel in the centre of Lisieux with great rooms and an excellent restaurant. We stayed there for a week.. so plenty of time to realise what a great place this was. The staff were always extremely helpful and friendly .. we would strongly recommend
My wife and daughter had a very pleasant stay at the swanky Villa des Arts (August 14th , 15th) and we originally gave them a review of “excellent” (albeit we overlooked the very slow dining room service, but the excellent service provided by the group of nice young men operating the place made up for it). Upon checkout we paid for our two-night stay in cash of 242 euros, instead of using our credit card that we used to book the stay on booking.com. Perhaps that seems like a risky venture? Well, we’ve paid in cash numerous times at hotels and never had any problem until these guys decided to sting us. Unfortunately we got rid of the receipt of payment too hastily as it was almost unthinkable that such a delightful bunch of young men would try to rob us blind! Alas, that was our foolish mistake. A couple of days later we saw that they charged us a second time on our credit card the full amount of 242 euros. I called them which forced me to use my limited French speaking skills to suggest that perhaps there had been a simple misunderstanding. None of the staff speak much English except for one fellow, who speaks very well, but somehow my phone calls and my follow-up emails evaded him as well as the mysterious “receptionist” who they promised would get back to me but never did. I finally got through and the response sounded of genuine concern: “Oh là là! C'est un problème!” How these lads operate with such flair! They said they’d call back but didn’t. I contacted the booking.com and shortly thereafter we received an email from the hotel stating that they had made a mistake and that they would reverse the charge. So it was a hilarious misunderstanding after all! They scanned us a (bogus) credit card transaction slip that they claimed served as proof of our reimbursement. We waited a few days, but no reimbursement. We contacted the hotel again and they encouraged us to check with our own bank to see if the problem might be with them - what brilliant lateral thinking! Why hadn’t I thought of that? We kindly asked them to provide further proof of the refund through a more reliable electronic format. But no answer. We told them if the problem wasn’t resolved by September 6th, we’d express our dissatisfaction through multiple Internet platforms. Again, no answer. Et voilà! Nearly a month later and a whole lot of time and energy spent, not to mention fleeced of 242 euros. USE CAUTION when approaching this hotel, so that you don’t end up a victim of highway robbery, which in the spirit of the hotel, is executed so very artfully.…
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