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Crowne Plaza Lille

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588 Reviews from our TripAdvisor Community

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Showing 346: English reviews
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London, United Kingdom
Reviewed 1 week ago via mobile

Having had an unhappy experience with my previous Hotel in Brussels and a real issue with Eurostar at Lille Station, I was in a bit of a stressed state when I arrived at the Hotel. I was a little early to check in but the Staff were most welcoming and brightened up my mood immediately. Check in was uncomplicated and...

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Helpful?
Thank Dave G
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear Dave G, It’s always such a pleasure to read our guests enjoyed both our quality of service and the great location of our hotel, just face to the Lille Europe rail station. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly...

Spa, Belgium
Reviewed 1 week ago

On a one-day work-gig in Lille. Not my first time there either. The Crowne-Plaza in Lille is situated right across from the Eurostar/Thalys/TGV trainstation. However, I arrived by motorcycle (more fun than the train). The reception crew was Very Helpful on check-in (they noticed me having a large balance of Prio-points, going back 20yrs, that may have helped). For the...

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Helpful?
Thank PdV_on_tour
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear PdV_on_tour, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Béatrice HOISNE Sales Manager

Chicago, Illinois
Reviewed 3 weeks ago

Heavy Business Traveler and my company (very large) utilizes this hotel heavily, stayed twice for 2 weeks each. Pros: Rooms are big and house keeping are pretty good. Breakfast buffet is very nice but make sure you buy it in the hotel room package booking for a better discount. Lobby is kept clean and updated. Location is great, within walking...

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Helpful?
Thank Tenzo_CCG
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear Tenzo_CCG, Thank you for your comment. It seems that we were not able to execute an exemplary hotel stay experience with regard to the wifi. Please accept our sincere apologies for any inconvenience it may have caused you. We work hard to improve the wifi. We are fully aware of the problem, we are doing everything to solve it,...

Virginia
Reviewed 9 February 2017

The hotel staff was very friendly and helpful. The hotel itself was nicely maintained and the rooms were a good size although the heat was a bit much for me and I did have the thermostat set to as cold as it would go but, it still blew heat at me. Sadly here you cannot open a window. Also the...

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Helpful?
Thank Maria P
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear Maria P, I would like to thank you for staying at our hotel and for posting such a detailed review on Tripadvisor. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute...

Boston, Massachusetts
Reviewed 9 February 2017

Biggest minus for me on this kind of trip is that the wifi in room 506 was terrible and did not allow, streaming or efficient working via VPN. 2 night business stay which included eating dinner one of the nights. BuCheck in was efficient with English speaking front desk staff. Room itself is typical smaller euro style but there was...

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Helpful?
Thank scotsroadwarrior
IHGService, Guest Relations Manager at Crowne Plaza Lille, responded to this review

Hi scotsroadwarrior! Thank you for your stay and for posting a review on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is nice to hear that you found the food served during dinner and breakfast to your liking and were satisfies with the services from some...

Louisville, Kentucky
Reviewed 5 February 2017

WiFi speed in lobby and rooms was MUCH improved vs my prior stay in 03.2016. Room was clean and the bed was very comfortable. No issues for getting deep sleep. Those are the key items and the hotel did well for them. Front desk check-in staff remains not friendly. It's similar to multiple prior stays at this hotel. They do...

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Helpful?
Thank Brian-IFlyAlot
IHGService, Guest Relations Manager at Crowne Plaza Lille, responded to this review

Hi Brian-IFlyAlot, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the overall cleanliness of our property including the improved WiFi connection, it is regrettable that the level of service rendered by our hotel staff members may have fallen below your expectations. Please allow me to...

brussel
Reviewed 29 January 2017

I've stayed at this hotel and while nothing major is wrong here (rooms OK, location as described etc) there were too many minor issues to be satisfied with my stay. Nothing "contractually" was not fulfilled, but a hotel experience (certainly if it's for a romantic weekend) is more than that ! So, let me list the issues: * although I...

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Helpful?
2Thank Belgian-Brussels
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear Belgian-Brussels, I would like to thank you for staying at our hotel and for posting such a detailed review on Tripadvisor. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an...

Lille, France
Reviewed 17 January 2017

Stayed there 3 nights in december. very practical as it's near the town center and stations by foot. rooms are good with all you require. easy access to undergroung car park. Not the greatest hotel but staff is friendly and efficient. Overall good value for money.

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Helpful?
Thank Fred S
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear Fred S, It’s always such a pleasure to read our guests enjoyed both our quality of service and the great location of our hotel, just face to the Lille Europe rail station and close to the city center. I hope your stay was pleasant and you had a good time in France and especially in Lille. Thank you for...

New York City, New York
Reviewed 29 December 2016

I have been to the hotel's restaurant many times prior to staying at the hotel. My room was large, well-appointed, and clean. The staff is friendly and small so it is to get to know them. Breakfast and dinner were always good, and the bartender made me one of the best drinks I ever had.

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Helpful?
Thank JWYZ
Crowne-Plaza-Lille, Director of Sales at Crowne Plaza Lille, responded to this review

Dear JWYZ, We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Your comment is our reward. I really hope your stay was pleasant and you had a good time in France and especially in Lille. We look forward to welcoming you...

Saint Julian's, Malta
Reviewed 23 December 2016

A great location opposite the main SNCF and Eurostar train stations , good service at reception Rooms very plesant and functionally well equipped Wi fi is very patchy and the room service and resteraunt menus could be improved

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Helpful?
Thank hou204
Crowne-Plaza-Lille, General Manager at Crowne Plaza Lille, responded to this review

Dear hou204, thank you for your comment. My staff apreciate. We work hard to improve the wifi. Some pocket wifi are availbale at the front desk if the wifi is patchy. Best regards Sebastien Restagno General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the business district, close to two train stations stands the Crowne Plaza Lille-Euralille. The Crowne Plaza hotel offers 121 spacious rooms and suite with panoramic views of Lille. Recognizable by its copper facade, it combines modern architecture, design and comfort. Whether for business or pleasure the location of the hotel is ideal, for you to take a TGV to Paris, London or Brussels. The history and culture of the city of Lille also make it an ideal destination for shopping or strolling through the old town. Make us your choice for your next appointment at Lille ! Orange and copper-toned drapes hang in the cosy space of our trendy Le Plaza restaurant, where you can enjoy French fine dining catered by our courteous staff. Cow hide rugs and flat-screen TVs in Le Plaza bar create a more informal atmosphere. ... more   less 

Additional Information about Crowne Plaza Lille

Address: 335 boulevard de Leeds, 59777, Lille, France
Region: France > Hauts-de-France > Nord > Lille
Price Range: €82 - €216 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Lille 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Crowne Plaza Lille Hotel Lille
Lille Crowne Plaza
Hotel Style:
#16 Luxury Hotel in Lille
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lille staff and other travellers.
3 questions
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Saffron Walden, UK
8 months ago

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Questions? Get answers from Crowne Plaza Lille staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors have a view of the city.”
 of 5 bubbles PdV_on_tour, 11 Mar 2017 | Read review
“Higher floors are quieter but takes longer to get to...”
 of 5 bubbles Tenzo_CCG, 3 Mar 2017 | Read review
“Rooms facing the street are noisy.”
 of 5 bubbles mariap255, 9 Feb 2017 | Read review
“Get a higher level room (10 floors) or bring ear plugs due to traffic noise outside”
 of 5 bubbles scotsroadwarrior, 8 Feb 2017 | Read review
“As high as possible with traffic & street heroes right under”
 of 5 bubbles EuroAlexChristophe, 12 Dec 2016 | Read review
5 of 5