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Crowne Plaza Toulouse

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#17 of 130 Hotels in Toulouse
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crowne Plaza Toulouse
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879 Reviews from our TripAdvisor Community

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Showing 427: English reviews
A TripAdvisor Member
1 review
Reviewed 16 April 2017 via mobile

Location perfect, staff so much friendly and most of all they respect there guests.. they try there best to make you feel relax and happy. I complete 12 years visiting same hotel and my satisfaction is always 10/10

Thank A TripAdvisor Member
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, thanks a lot for your feedback, I am delighted to read you enjoyed your stay with us ! We hope to have the chance to welcome you again in Toulouse.

Ljubljana, Slovenia
Reviewed 11 April 2017

Location excellent, right in the core of the old Toulouse. Taxi from the airport expensive, ride with tramway (positioned right at the airport arrivals) and underground quick and far cheaper. Hotel itself in a well preserved bourgeois mansion is well designed with a lovely inner court. Check-in was quick and efficient, yet far from faultless. Room small (to say the...

1Thank ZahtevniGost
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, I would like to start by apologising for not meeting your expectations. I would like to assure you that we are using feedback, just like yours, to continuously improve our services and provide guests with even better experience in the future. Thank you for choosing Crowne Plaza Toulouse and we hope we get the chance to welcoming you...

Plymouth, United Kingdom
Reviewed 3 April 2017

It is a brilliant hotel. It was very clean. Lovely clean room. It has a very good location close to the square. Very friendly staff. We had a great value breakfast. Good decoration in the hotel. Good views from the room

Thank KevoH22
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for taking the time to review the hotel on TripAdvisor. I am so pleased to read your positive feedback ! We hope we have the pleasure of welcoming you again soon in Toulouse.

Reviewed 3 April 2017 via mobile

Excellent location. Nice room. Good room service. Very good breakfast. Friendly staff. In the center of the down town, close to a metro station, surrounded by coffees, at 7 minutes walking distance from Garonne river. Highly recommended.

Thank Critikette
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for your review. Everyone here is so pleased to receive this comment and I am particularly happy to read that you liked our central location. We hope we get the chance to welcoming you again soon.

Palo Alto, California
Reviewed 31 March 2017 via mobile

Average hotel for the very high price. Not a single quite room. Poorly staffed at night. No access to uber. You have to take taxis. Noisy. Noisy specially at night. Will never be back. Remodeling going on of some sort. Be aware to be exposed to toxic fumes.

Thank MS23CA
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, I would like to thank you for your feedback on TripAdvisor. I am sorry to learn that your stay did not meet your expectations and that you are disappointed in Crowne Plaza Toulouse. Be assured that the remarks that you communicated during your stay have been taken into consideration and passed on to our team in order to...

Reviewed 29 March 2017

Our room was quite spacious, clean and comfortable for what I would consider European standards. Lovely view of the courtyard. Super comfy bed and spacious bathroom. Room service was very good. The Concierge staff was wonderful in setting up a private vineyard tour for me. But as you know the best thing was the quaint shops, bakeries and such nearby....

Thank Stacy B
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Stacy, thank you for selecting the Crowne Plaza Toulouse and for writing a review. Guest satisfaction is our primary concern and we are happy that the hotel’s location and the quality of our staff were to your satisfaction. Once again I thank you for your comments and I look forward to welcoming you back at our hotel on your...

Reviewed 17 March 2017 via mobile

We got to Toulouse a bit early and the super friendly staff had no problem getting our bags put into the bag room until our room was ready. The room we got overlooked the square and capitol, but was well soundproofed so there was little noise. The room itself was very comfortable and well equipped. The staff member that we...

Thank Hamish R
Didier V, General Manager at Crowne Plaza Toulouse, responded to this review

Dear Hamish, thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again !

Reviewed 12 March 2017

A great location close to the main square, shops and restaurants. Helpful and friendly staff. The hotel is undergoing a much needed refurbishment, so some rooms can be a bit tired. We arrived by car, and as a disabled driver I was thrilled to find a dedicated space for disabled parking right outside the front door.

Thank Tmea
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Rosemarie, thank you for posting your review about the quality of our hotel. We are delighted to learn that you enjoyed it from the Crowne Plaza Toulouse. We hope to have the pleasure to welcome you again !

Reviewed 3 March 2017

Location is great for visiting Toulouse, however, the room we had was small and dark. Service at the front desk was polite but that was it. We had a problem with my wife's keycard, the hotel stated that it was an issue with the lock that they knew about. Their solution was for her to go to the front desk...

Thank ukaliens
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, I would like to thank you for sharing your experience with us on your latest stay. I regret that you had a failed experience with the keycard. This incident has been fixed and I would like to apologize for any inconvenience caused. Regarding the flowing water, I thank you for informing us about this problem and I will...

Reviewed 22 February 2017

Hotel is well situated for exploring the city. Across the way from the Capitole which has many restaurants which are reasonably priced. Hotel was being refurbished when we were there but didn't cause us any inconvenience. We had breakfast the first morning and there was a good selection although a bit pricey. Had breakfast for the remainder of our stay...

1Thank ScotinWales
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you very much for your review. Your positive feedback about our establishment and particularly about our location is deeply appreciated. We look forward to welcoming you back.

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04/06/2017 05/06/2017
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  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 

Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000, Toulouse, France
Region: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Price Range: €97 - €210 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Reservation Options:
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza
Hotel Style:
#11 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Toulouse staff and other travellers.
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Questions? Get answers from Crowne Plaza Toulouse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed in 422 over looking the square, excellent”
LeeP382, 15 May 2017 | Read review
“See if upgrade possible to have a room overlooking the Place du Cap”
Clutz7777, 5 Jan 2017 | Read review
“Both stays have been in Superior Rooms on south side --- no complaints.”
DubSkaTeuchter, 7 Nov 2016 | Read review
“It doesn't matter as there are no good views around the hotel. It's better to go out and explore Toulouse city!”
DavidWoon, 29 Oct 2016 | Read review
“Room overlooking the Place.”
tucsonbabe, 1 Oct 2016 | Read review
5 of 5
US$111* /night
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