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28/1/2018 29/1/2018
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    Best Western Hotel Le Donjon

    2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne Center, Carcassonne, France
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    28/1/2018 29/1/2018
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     3 people are viewing this hotel
    SAVE US$49
    Traveller (633)
    Room & Suite (222)
    Dining (36)
    • Excellent38%
    • Very good46%
    • Average12%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “main building” (88 reviews)
    “car park” (84 reviews)
    Free Wifi
    Breakfast Buffet
    Non-Smoking Hotel
    Free Shuttle or Taxi Services
    Pets Allowed
    Facilities for Disabled Guests
    Meeting Rooms
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    Write a ReviewReviews (1,452)
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    1 - 5 of 853 reviews

    Reviewed 4 weeks ago

    The room was tiny and cold. My pillow was lumpy. The bed was hard. But this hotel is right in the middle of the medieval city of Carcassone which is awesome! This hotel is all about location. It is fun to walk around the town....More

    Thank axwtravels
    Reviewed 6 December 2017 via mobile

    Great hotel in the middle of this beautiful setting. Excellent service and an upgrade to a family room in the Courtyard. While their restaurant is not in the building it is immediately next door. Breakfast is available in the hotel. It is a very atmospheric...More

    Thank davidmccarthy123
    Reviewed 20 November 2017 via mobile

    Stayed here in November. We were greeted by an extremely friendly and helpful member of staff behind the reception desk, unfortunately I can’t remember his name, but he’s the template in how everyone should be dealt with at a hotel reception desk. The hotel building...More

    Thank Kevin B
    Response from Bénédicte C, Front Office Manager at Best Western Hotel Le DonjonResponded 24 November 2017

    Dear Kevin B, Thank you for having taken the time to write a review of our hotel. I am really glad to know that you had a very pleasant and memorable stay with us and we thank you for having chosen our hotel. Your comments...More

    Reviewed 20 November 2017

    Lovely old building with great character inside the City walls. Staff friendly and helpful and parking reasonable. Room was very small but had everything. Breakfast was poor. Unfortunately many restaurants/bars closed as out of season but those open were friendly and welcoming.

    Thank balder376
    Reviewed 20 November 2017

    Being a chain you can expect rooms to be as good as on any other Best Western hotel. However what we found remarkable was the service from the whole staff working there: from cleaners to the receptionist. They speak perfect english, their advices are useful...More

    Thank Hamaper
    Response from Bénédicte C, Front Office Manager at Best Western Hotel Le DonjonResponded 24 November 2017

    Dear Hamaper, I would like to thank you for having reviewed your recent stay on TripAdvisor. It is pleasure to learn of your satisfaction in particular with the services provided by our whole team. We truly hope to have another chance of welcoming you again...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Banquet Room
    • Breakfast Available
    • Room amenities
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Price range
    • US$119 - US$191 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Romantic Hotel in Carcassonne Center
    • #4 Luxury Hotel in Carcassonne Center
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 61
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Travelocity, Orbitz, Hotwire, Evoline ltd, Cancelon, getaroom.com, HotelQuickly and TripOnline SA so you can book your Best Western Hotel Le Donjon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • France >
    • Occitanie >
    • Aude >
    • Carcassonne >
    • Carcassonne Center
    • Also Known As
    • Best Western Hotel Carcassonne ,
    • Best Western Carcassonne ,
    • Carcassonne Best Western
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    Traveller (633)
    Room & Suite (222)
    Dining (36)
    Pool & Beach (1)
    Hotel & Grounds (525)
    Bathroom (25)
    Family and Play Areas (6)
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    Ask a question
    Questions & Answers
    29 March 2017|
    AnswerShow all 4 answers
    Response from Sue A | Reviewed this property |
    I don't know their cancellation policy, but I wouldn't wait, just call them directly.
    Colleen M
    24 January 2017|
    AnswerShow all 6 answers
    Response from CammerT | Reviewed this property |
    You can message them directly on their website. They will email you back.
    7 December 2016|
    AnswerShow all 6 answers
    Response from travelbug3Melbourne | Reviewed this property |
    Yes! And it's not expensive. They drive alongside you there and then ferry you back to hotel. It is a gated carpark. A great service offered. You're best to book just in case.
    Room Tips
    "The annex at the back is very private, faces the garden and has rooms with a little patio."
    Read review
    "If you have mobility issues, be sure to ask for a room on the ground floor or accessible by the elevator."
    Read review
    "Historically, the rooms within the main building have atmosphere and are central to facilities such as bar..."
    Read review
    "We would have chosen a room at the back on the ground floor knowing what we know now.."
    Read review
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