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24/12/2017 25/12/2017
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    Best Western Hotel Le Donjon

    2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
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    24/12/2017 25/12/2017
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    US$145
    US$112
    SAVE US$33
    US$119
    US$112
    Traveller (633)
    Room & Suite (222)
    Dining (36)
    Overview
    • Excellent38%
    • Very good46%
    • Average12%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “main building” (88 reviews)
    “car park” (84 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Restaurant
    Free Shuttle or Taxi Services
    Suites
    Bar/Lounge
    Concierge
    Pets Allowed
    Facilities for Disabled Guests
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
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    Rooms
    24 Dec25 Dec
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (1,444)
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    1 - 5 of 852 reviews

    Reviewed 6 days ago via mobile

    Great hotel in the middle of this beautiful setting. Excellent service and an upgrade to a family room in the Courtyard. While their restaurant is not in the building it is immediately next door. Breakfast is available in the hotel. It is a very atmospheric...More

    Thank davidmccarthy123
    Reviewed 3 weeks ago via mobile

    Stayed here in November. We were greeted by an extremely friendly and helpful member of staff behind the reception desk, unfortunately I can’t remember his name, but he’s the template in how everyone should be dealt with at a hotel reception desk. The hotel building...More

    Thank Kevin B
    Response from Bénédicte C, Front Office Manager at Best Western Hotel Le DonjonResponded 2 weeks ago

    Dear Kevin B, Thank you for having taken the time to write a review of our hotel. I am really glad to know that you had a very pleasant and memorable stay with us and we thank you for having chosen our hotel. Your comments...More

    Reviewed 3 weeks ago

    Lovely old building with great character inside the City walls. Staff friendly and helpful and parking reasonable. Room was very small but had everything. Breakfast was poor. Unfortunately many restaurants/bars closed as out of season but those open were friendly and welcoming.

    Thank balder376
    Reviewed 3 weeks ago

    Being a chain you can expect rooms to be as good as on any other Best Western hotel. However what we found remarkable was the service from the whole staff working there: from cleaners to the receptionist. They speak perfect english, their advices are useful...More

    Thank Hamaper
    Response from Bénédicte C, Front Office Manager at Best Western Hotel Le DonjonResponded 2 weeks ago

    Dear Hamaper, I would like to thank you for having reviewed your recent stay on TripAdvisor. It is pleasure to learn of your satisfaction in particular with the services provided by our whole team. We truly hope to have another chance of welcoming you again...More

    Reviewed 3 weeks ago via mobile

    Great hotel! It is INSIDE the old city / castle walls. Use the GPS coordinates to go to the welcome centre (inside the gate) and they will send a shuttle driver down to meet you and take you to the parking lot. After ditching your...More

    Thank mthomas16
    Response from Bénédicte C, Front Office Manager at Best Western Hotel Le DonjonResponded 2 weeks ago

    Dear Mthomas16, Thank you for your very kind review shared on TripAdvisor and foremostly for having stayed with us. We are so pleased you had experienced a pleasant stay in our property and you enjoyed the atmosphere of the hotel and the friendliness of our...More

    Hotel de la Cite Carcassonne - MGallery Collection
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    Mercure Carcassonne La Cite Hotel
    1,565 reviews
    #10 of 39 hotels in Carcassonne
    0.5 km
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Hotel Amenities
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Business Centre with Internet Access
    • Banquet Room
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Minibar
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$109 - US$185 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Romantic Hotel in Carcassonne
    • #4 Luxury Hotel in Carcassonne
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 61
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Hotwire, Orbitz, Cancelon, getaroom.com, HotelQuickly, TripOnline SA and Evoline ltd so you can book your Best Western Hotel Le Donjon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • France >
    • Occitanie >
    • Aude >
    • Carcassonne
    • Also Known As
    • Best Western Hotel Carcassonne ,
    • Best Western Carcassonne ,
    • Carcassonne Best Western
    Add Photo Photos
    Traveller (633)
    Room & Suite (222)
    Dining (36)
    Pool & Beach (1)
    Hotel & Grounds (525)
    Bathroom (25)
    Family and Play Areas (6)
    Nearby
    Nearby HotelsSee all 39 hotels in Carcassonne
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    Mercure Carcassonne La Cite Hotel
    1,565 reviews
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    Hotel du Pont Vieux
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    Nearby Restaurants
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    Le Plo
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    Au Four St. Louis
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    patlangdon
    29 March 2017|
    AnswerShow all 4 answers
    Response from Sue A | Reviewed this property |
    I don't know their cancellation policy, but I wouldn't wait, just call them directly.
    0
    Votes
    Colleen M
    24 January 2017|
    AnswerShow all 6 answers
    Response from CammerT | Reviewed this property |
    You can message them directly on their website. They will email you back.
    1
    Vote
    Weelancashireladdie
    7 December 2016|
    AnswerShow all 6 answers
    Response from travelbug3Melbourne | Reviewed this property |
    Yes! And it's not expensive. They drive alongside you there and then ferry you back to hotel. It is a gated carpark. A great service offered. You're best to book just in case.
    1
    Vote
    Room Tips
    "The annex at the back is very private, faces the garden and has rooms with a little patio."
    Read review
    "If you have mobility issues, be sure to ask for a room on the ground floor or accessible by the elevator."
    Read review
    "Historically, the rooms within the main building have atmosphere and are central to facilities such as bar..."
    Read review
    "We would have chosen a room at the back on the ground floor knowing what we know now.."
    Read review
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