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BEST WESTERN Hotel le Donjon

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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BEST WESTERN Hotel le Donjon
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1,321 Reviews from our TripAdvisor Community

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Saint John, Canada
Reviewed 2 days ago NEWvia mobile

We were happy with the room. Clean, friendly staff. The check-in was handled smoothly as we were met by an employee at the upper gate who efficiently got us to a spot to park our car and then shuttled us to the hotel. The hotel was central within the old part of the city. Many shops and restaurants around to...

1Thank emilyjenglish
Reviewed 1 week ago via mobile

We found the hotel as a last minute offer and were very pleased with our stay. Upon arrival the staff made us feel very welcome. We didn't have any of the breakfast that was on offer but it sounded like the usual sort of affair with a buffet style breakfast. We bought drinks at the bar that were assigned to...

1Thank MGilmHugh
Ladera Ranch, California
Reviewed 4 weeks ago

I looks like I have to pay 450 for reserving and cancelling 3 minutes later for a reservation in May of 2017...when I received the booking confirmation and realized that there was a cancellation policy of 100% of the booking. Usually cancellation policy is evident on the booking page...this was not.

2Thank patlangdon
Franconia, New Hampshire
Reviewed 21 March 2017

This one of the most interesting places for a hotel we have stayed. The wall city is one of the oldest in France, it was restored in the early 1800's. It's a great place to get a bottle of wine & fresh bread, and watch the sun set on the wall.

1Thank nh681
Manchester, United Kingdom
Reviewed 11 March 2017

On arrival at the airport, we took the shuttle bus (navette aeroport) for 5 euros each. As we boarded, the driver asked which hotel we were staying at and once we'd arrived at La Cite, he kindly advised us it was our stop. It was a short walk to the main gate into the medieval city. We found a tourist...

1Thank Monbob
A TripAdvisor Member
Level Contributor
8 reviews
5 hotel reviews
3 helpful votes
Reviewed 4 March 2017 via mobile

Lovely hotel right in the centre of the old town. We were in the main building so we had great views. Clean room with a comfy bed. The great location definitely added to the experience of visiting Carcassonne. Staff were very friendly and helpful. Would definitely recommend.

1Thank A TripAdvisor Member
Portsmouth, United Kingdom
Reviewed 19 February 2017 via mobile

We had a reasonable room in the annex of the hotel. The annex lacked the ambience of the main hotel and although we were not given a discount price, we did not enjoy the facilities of the main hotel. In addition during both check in and check out, the receptionist kept taking phone calls. I was tempted to call her...

1Thank cervelo_rs
Reviewed 14 February 2017

We had a room in the outside courtyard. The room was spacious, warm, bright and had everything you could need. The staff were very friendly and helpful, the breakfast ( extra charge) was varied and tasty ( continental style) and it was so close to the castle you could see the turrets and walls from the window. Very reasonable rate...

1Thank SamCyberFairy
Reviewed 5 February 2017

What a great hotel for our two night stay at a very quiet time of year. Great location in the heart of the walled city of Carcassonne. Very tasteful decor, great service, great facilities, great breakfast and superlative staff...Vincent, take note...you were such a lovely guy! We thoroughly enjoyed our stay here...a five star stay. Breakfast Full range of fruits,...

2Thank david h
Portsmouth, United Kingdom
Reviewed 30 January 2017

Perfect location, right in the heart of the medieval city! The service was great, very friendly staff always willing to help. We had a problem with our room keys and had to go to reception to sort it out on two occasions but they were always friendly and happy to help. The room was reasonable and had a lovely little...

1Thank Sarah L

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07/05/2017 08/05/2017
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  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 

Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: €113 - €194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western
Hotel Style:
#3 Romantic Hotel in Carcassonne
#3 Luxury Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel le Donjon staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms 42 or 43”
SamCyberFairy, 14 Feb 2017 | Read review
“Quiet, large room on the 2nd floor.”
748suea, 15 Nov 2016 | Read review
“At the back - quieter”
LeylandAtlantean, 14 Nov 2016 | Read review
“Some open into a courtyard if you go in summer”
MandyC942, 6 Nov 2016 | Read review
“If you want a courtyard room, make sure it is one with windows, otherwise I am guessing the rooms within the hotel are better, overall.”
Lady-of-Chalet, 1 Nov 2016 | Read review
5 of 5
US$145* /night
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