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Mercure Carcassonne La Cite Hotel

1,588 reviews
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Traveller (325)
Room & Suite (179)
Dining (55)
Overview
  • Excellent30%
  • Very good49%
  • Average16%
  • Poor4%
  • Terrible1%
Travellers talk about
“old city”(90 reviews)
“privilege room”(22 reviews)
“walled city”(44 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (1,588)Write a Review
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166
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4
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All reviewsold cityprivilege roomwalled cityfree parkingswimming poolla citeminute walkgood sizebreakfast buffetexcellent locationnespresso machinecar parkcassouletstandard roomlarger roomtea and coffee making facilitiesnarbonne gate
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1 - 5 of 592 reviews
Reviewed 1 week ago

A fairly typical Mercure Hotel in a quiet area. Clean and quiet. The staff were all very pleasant. Convenient location as it is only a short walk to the entrance to Carcassonne. Plenty of parking spaces.More

Thank herebedragons
Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 1 week ago

Dear Madam; Sir; We deeply appreciate your comments regarding your stay at the Hôtel Mercure Carcassonne La Cité. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as...More

Reviewed 2 weeks ago

The Hotel is ok, nothing special. nothing to do inside. Terribel for days of rain as we had. Room is nice, Has a very good location if you want to visit la Cite. For me the big problem is the food. Breakfast is ok, nothing...More

Thank Adriano R
Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 1 week ago

Dear Adriano R Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive...More

Reviewed 4 weeks ago

We stayed in this hotel for one night in January. We received a warm welcome upon arrival, and the room we were allocated was absolutely fine. The situation of the hotel, so close to the medieval cite is a bit selling point. The free parking...More

Thank Ivan D
Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 3 weeks ago

Thank you Ivan D for reviewing your advise. It's so nice reading such a good commentary. Hopefully, we will see you again in our establishment. Kind regards.

Reviewed 4 January 2018 via mobile

The 2/5 rating does not adequately reflect accommodation. This would rate 4/5. Tea and coffee making facilities were lean. 2 milk capsules, no EBT and no instant coffee. 2 paper cups, otherwise, quiet, comfortable and clean. However the food would unfortunately barely rate 1/5. If...More

2  Thank Glenn R
Response from Alain D, Guest Relations Manager at Mercure Carcassonne La Cite HotelResponded 10 January 2018

Dear Glenn R, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Carcassonne La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies about your disastrous breakfast...More

Reviewed 2 January 2018

The hotel is ideally located close to city center. The staff is very welcoming and we were upgraded in privilege room! The dinner at the restaurant was very good. One of the two waitress was very kind, the other one missed commercial fiber. Unfortunately, my...More

Thank orcc60
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About
Amenities
Top amenities
Restaurant
Free Parking
Room Service
Pool
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Outdoor pool
Details
Price range
US$110 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Carcassonne Center
#5 Luxury Hotel in Carcassonne Center
#6 Romantic Hotel in Carcassonne Center
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$110 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Carcassonne Center
#5 Luxury Hotel in Carcassonne Center
#6 Romantic Hotel in Carcassonne Center
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (325)
Room & Suite (179)
Dining (55)
Pool & Beach (26)
Questions & Answers
Ask a question
Ian E
31 January 2018|
AnswerShow all 6 answers
Response from Jane k | Reviewed this property |
HI, we arrived by coach as we were on a tour. Sorry I can’t answer your question. But you will totally love the area!
1
Vote
Inchconnachan
27 November 2016|
AnswerShow all 11 answers
Response from jthain58 | Reviewed this property |
Please accept my sincere apologies for not answering the question that you posed so long ago. We had the bereavement of a close family member and many things have sadly been neglected for a considerable period of time. I... More
0
Votes
Shacjs
22 May 2016|
AnswerShow all 3 answers
Response from Alain D | Property representative |
Hello there, The train station is 10 minutes driving by car.
1
Vote
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Room Tips
"Try Second flor with City view"
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"Ask for a room with a view of the Cite."
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"Upper floor"
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"Request a room looking out onto La Cite."
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