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29/10/2017 30/10/2017
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    Hotel de la Cite Carcassonne - MGallery Collection

    Place Auguste-Pierre Pont, 11000 Carcassonne, France
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    Lowest prices for your stay
    29/10/2017 30/10/2017
     4 people are viewing this hotel
    US$380
    US$314
    SAVE US$66
    US$323
    US$324
    Traveller (977)
    Room & Suite (214)
    Dining (70)
    Best Western Hotel Le Donjon
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    #6 of 39 hotels in Carcassonne
     
    Hotel Aragon
    427 reviews
    #8 of 39 hotels in Carcassonne
     
    Hotel du Chateau
    781 reviews
    #4 of 39 hotels in Carcassonne
     
    Mercure Carcassonne La Cite Hotel
    1,548 reviews
    #10 of 39 hotels in Carcassonne
     
    Overview
    • Excellent70%
    • Very good21%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Butler Service
    Private Balcony
    5.0 Star Hotel
    All hotel details
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    Best Western Hotel Le Donjon
    1,416 reviews
    #6 of 39 hotels in Carcassonne
     
    Hotel Aragon
    427 reviews
    #8 of 39 hotels in Carcassonne
     
    Hotel du Chateau
    781 reviews
    #4 of 39 hotels in Carcassonne
     
    Mercure Carcassonne La Cite Hotel
    1,548 reviews
    #10 of 39 hotels in Carcassonne
     
    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (1,581)
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    1 - 5 of 897 reviews

    Reviewed 1 week ago

    We found this hotel online and chose to stay due to its convenient and special location inside the citadel. While all went well at check-in, several things were disappointing due to the high price tag of the hotel. I called reception on the first evening...More

    Thank Steph Y
    Response from Jean-Philippe B, Manager at Hotel de la Cite Carcassonne - MGallery CollectionResponded 2 days ago

    Dear Steph Y, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's...More

    Reviewed 1 week ago

    The building was put up in 1909, in the style of the House of Lords or St Pancras station in London, i.e. OTT fake Gothic - but very charming, and a good fit for the citadel of Carcassonne, with its mixture of medieval and later...More

    Thank Rachel50_10
    Response from Jean-Philippe B, Manager at Hotel de la Cite Carcassonne - MGallery CollectionResponded 2 days ago

    Dear Rachel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. You are right, the first owner of the property in 1909 did his apprenticeship in London and he...More

    Reviewed 1 week ago

    We stayed only one night as a treat. The hotel is beautiful and we slept well. We were happy that we could open the window overnight. Sadly the service was a bit sloppy, our room wasn't ready when we arrived and our phone number was...More

    Thank Maree C
    Reviewed 1 week ago via mobile

    Only stayed for a day, but loved this historic hotel, which was formerly the bishops palace. Lovely dining room and nice sleeping rooms, though you can get a little lost en route to your room. Good nights sleep - beds are Overall very nice service...More

    Thank Patricia S
    Response from Jean-Philippe B, Manager at Hotel de la Cite Carcassonne - MGallery CollectionResponded yesterday

    Dear Patricia We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery By Sofitel. You are right the hotel is like a castle. It is part of the experience to get lost in the hotel and to...More

    Reviewed 1 week ago via mobile

    The location is spectacular and our room was comfortable and clean. However I felt the service was only okay. For example the weather was beautiful in the afternoon we sat outside in the lovely garden to read and not once during 3 hours did someone...More

    Thank Catherine G
    Response from Jean-Philippe B, Manager at Hotel de la Cite Carcassonne - MGallery CollectionResponded 1 week ago

    Dear Catherine G, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's...More

    Best Western Hotel Le Donjon
    1,416 reviews
    #6 of 39 hotels in Carcassonne
     
    Hotel Aragon
    427 reviews
    #8 of 39 hotels in Carcassonne
     
    Hotel du Chateau
    781 reviews
    #4 of 39 hotels in Carcassonne
     
    Mercure Carcassonne La Cite Hotel
    1,548 reviews
    #10 of 39 hotels in Carcassonne
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$245 - US$412 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Carcassonne
    • #1 Romantic Hotel in Carcassonne
    • #2 Family Hotel in Carcassonne
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 59
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Priceline, Agoda, Booking.com, Hotels.com, TripOnline SA, Cancelon, Hotwire, getaroom.com and Evoline ltd so you can book your Hotel de la Cite Carcassonne - MGallery Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • France >
    • Occitanie >
    • Aude >
    • Carcassonne
    • Also Known As
    • De La Cite Hotel ,
    • De La Cite Carcassonne
    Add Photo Photos
    Traveller (977)
    Room & Suite (214)
    Dining (70)
    Pool & Beach (18)
    Hotel & Grounds (714)
    Bathroom (37)
    Business Centre & Event Rooms (9)
    Family and Play Areas (5)
    Nearby
    Hotel du Chateau
    781 reviews
    .35 km away
     
    Hotel Aragon
    427 reviews
    .43 km away
     
    Best Western Hotel Le Donjon
    1,416 reviews
    .09 km away
     
    Mercure Carcassonne La Cite Hotel
    1,548 reviews
    .56 km away
     
    Nearby Restaurants
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    463 reviews
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    Auberge des Lices
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    Au Four St. Louis
    563 reviews
    .03 km away
    Nearby Attractions
    Carcassonne Medieval City
    7,389 reviews
    .15 km away
    CHATEAU ET REMPARTS DE LA CITE DE CARCASSONNE
    4,543 reviews
    .11 km away
    Cathar Castles
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    .13 km away
    Basilica of Saint-Nazaire
    1,377 reviews
    .03 km away
    Ask a question
    Questions & Answers
    Mesapolonica
    9 October 2017|
    AnswerShow all 6 answers
    Response from sally c | Reviewed this property |
    The train station is 2km from the hotel. I would advise speaking with the hotel as taxis can only drop off outside the City walls. The hotel has a shuttle service from the City walls inside to the hotel. So, the hotel may be... More
    0
    Votes
    GuyJersey
    29 April 2017|
    AnswerShow all 12 answers
    Response from DifromBrisbane | Reviewed this property |
    The only parking available is outdoor and it is located outside Just below he city walls. The hotel provides a shuttle to pick you up, but in any case it is a five minute walk from the hotel itself. The city has a front... More
    2
    Votes
    Liam C
    28 April 2017|
    AnswerShow all 4 answers
    Response from fbonturi | Property representative |
    Dear Liam, Many thanks for your question on TripAdvisor. All the guests have access to the garden to enjoy our beautiful view of Carcassonne for some rest, drinks or have a meal in the terrasse of our gastronomic... More
    1
    Vote
    Google Translation
    Room Tips
    "Superior room--request a terrace with a view!"
    Read review
    "Rooms on road side small and noisy"
    Read review
    "rooms facing the garden are quiet"
    Read review
    "Rooms on west side on first floor look over the city walls across to the new town"
    Read review
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