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Hotel de la Cite Carcassonne - MGallery Collection

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Hotel de la Cite Carcassonne - MGallery Collection
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1,411 Reviews from our TripAdvisor Community

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Showing 815: English reviews
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San Juan, Puerto Rico
Reviewed 3 days ago NEW

First Impression: getting to the hotel is difficult as we were following the GPS directions and it was giving me directions to enter a walled city, which is not allowed for private cars. We had to ask for directions to a local. Once that it's figured out, you have to drive to a specific area within the first wall of...

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Thank Carlos G
Brisbane, Australia
Reviewed 1 week ago

We caught a taxi from the Railway station which took us to the barricaded entry to the old city where a lovely man took our bags and transported us up windy narrow roads to the Hotel. The hotel is operated as a McGallery by Sofitel and sits as one of their luxury range. We arrived to find that our room...

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1Thank DifromBrisbane
Nelson, New Zealand
Reviewed 1 week ago

We were pleasantly surprised at the 'class' and quality of this hotel and it's staff. Location is perfect in the centre of the old city. High quality bedrooms with good space.Excellent other hotel facilities and dining. A shuttle van takes you to and from the hotel and the carparks just outside the old city walls.

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Thank JohnandTracy_L
Dartmouth, United Kingdom
Reviewed 2 weeks ago via mobile

It was 2001 that we last journeyed down from Roscoff for an overnight stay in Carcassonne and stayed at La Cite and unsurprisingly little has changed other than it is now almost impossible to drive up to the hotel and one now needs to park just outside of the walls from where very nice people help you with the parking...

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Thank BaddyPurt
South Devon, United Kingdom
Reviewed 2 weeks ago

Once we had found the welcome point outside the walls (after a helpful call to the hotel) everything was exactly as it should be. We were shown to the secure parking (in a picturesque if muddy old orchard) and then driven over the (dry) moat into the city, and then through the inner walls to the hotel. Check in was...

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Thank PerfectPedant
New Brunswick, Canada
Reviewed 3 weeks ago

Fantastic location inside the old city, the drive to the hotel was a fun adventure! The hotel provides transportation into the old city or you can walk, it was the tiniest van I have ever seen. The service was great and the hotel, the grounds and rooms were really special.

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Thank CakegirlNB
fbonturi, Directrice Adjointe at Hotel de la Cite Carcassonne - MGallery Collection, responded to this review

Dear Guest, Thank you for posting your experience at Hôtel de la Cité regarding your recent stay with us. We are happy to hear that you found the drive a fun adventure and that you really appreciate the service of our team. The van is indeed really tiny because of the narrow gates of the medieval city. Thank you again...

Lamothe-Fenelon, France
Reviewed 4 weeks ago

Twice we have stayed in this hotel at the heart of living history. Once during winter while New Year lights were still decorating the city and once during late April. I could easily stay here for some months if it were possible. So many stories to enjoy. One of my favourite places in the hotel is to sit in the...

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Thank SmojoArt
fbonturi, Directrice Adjointe at Hotel de la Cite Carcassonne - MGallery Collection, responded to this review

Dear Guest, Thank you for posting your comments at Hôtel de la Cité on TripAdvisor following your stay with us this spring. We are delighted that you were able to live a memorable experience through history of both the Hotel and the medieval city. Your comments perfectly reflect the atmosphere of our hotel. So glad that your personal guest experience...

Stockholm, Sweden
Reviewed 4 weeks ago

OK – I stayed here one night a long time ago – 2003. My 40th birthday. I still would like to mention it since it is such a special hotel with such a long history. The hotel was magic – even in February. France at that time of year is cold. However, the hotel is warm! The Middle Ages is...

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Thank Erika L
fbonturi, Directrice Adjointe at Hotel de la Cite Carcassonne - MGallery Collection, responded to this review

Dear Guest, Thank you for posting your experience at l’Hotel de la Cité following your stay with us in 2003. We are really grateful that you have chosen our hotel for this special family event. Thrilled to read that you enjoyed the historical spirit of both the Hotel and the medieval city. We look forward to welcoming you back on...

Kiev, Ukraine
Reviewed 5 weeks ago

We should say honestly that in our practice, it is one of the few hotels, that is really very difficult to give any kind of evaluation. So, it is all ambiguous. 1____________The restaurant with one Michelin star award. We would like to thank the restaurant and all of his staff, led by the chief. Not only for the quality of...

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1Thank SKAFSCAVE
Sydney, Australia
Reviewed 9 January 2017 via mobile

We celebrated my partner's birthday at this hotel, a special trip for both of us. Upon arrival at the airport, we could not find a taxi to ferry us to the hotel, hence, we caught a bus that dropped us off at the foot of the castle. We could not find the hotel. It was dark, cold and dreary, especially...

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1Thank YEGA M

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Standing between two historic landmarks, the Roman Chateau Comtal and the Gothic Basilica of Saint-Nazaire, the Hotel de la Cite is set in its own glorious gardens. With its solid stone walls, wood paneling and stained-glass windows, the Hotel offers luxurious hospitality and award winning cuisine in its two restaurants. ... more   less 

Additional Information about Hotel de la Cite Carcassonne - MGallery Collection

Address: Place Auguste-Pierre Pont, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: €210 - €336 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel de la Cite Carcassonne - MGallery Collection 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
De La Cite Hotel
De La Cite Carcassonne
Hotel Style:
#1 Romantic Hotel in Carcassonne
#1 Luxury Hotel in Carcassonne
#2 Family Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from Hotel de la Cite Carcassonne - MGallery Collection staff and other travellers.
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Questions? Get answers from Hotel de la Cite Carcassonne - MGallery Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room was on the second floor and was quiet.”
 of 5 bubbles DifromBrisbane, 15 Feb 2017 | Read review
“views over the Walls of the old city”
 of 5 bubbles JohnandTracy_L, 14 Feb 2017 | Read review
“Suite rooms that have a 'roll-away' bed are good value if you don't mind sharing with a friend. The views are superb.”
  • The Fortress from Suite room
 of 5 bubbles SmojoArt, 29 Jan 2017 | Read review
“Get a room with a terrace. Read directions on how to get there very carefullyHave the hotel phone number handy. Hotel meals are expensive.”
 of 5 bubbles LePirateDeAvalon, 7 Jan 2017 | Read review
“Rooms 212,214 and 216 all have balconies and on quiet side of hotel”
 of 5 bubbles jennifer794, 21 Nov 2016 | Read review
5 of 5