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To put it simple... don't stay here. Yes, it's close to the train station, but so are many other hotels. Do your research! Front desk isn't helpful all. Our train from Germany to Paris was delayed. So I called the hotel asking to see if...More
Response from HOTELDALSACE P, Responsable réception at Hotel d'AlsaceResponded 3 days ago
Good evening Mr,MRS,
Referring to your comment,i am pleased that you have visited our hotel.
i am only surprised to ask for a refund and to look for our staff as unhelpful.
our staff receive a lot of good reviews from 95 percent of our...More
Well, this hotel has come a long way from being the resting spot for cashless wary travelers eeking out of Gare de l'Est.
What can I say, at least the sex shop downstairs is gone. At times at night you can hear people shouting, the...More
Response from HOTELDALSACE P, Responsable réception at Hotel d'AlsaceResponded 31 March 2017
thank you for your interreset in hotel d'Alsace***
i would like to begin with your last idea.our mattresses are not for ibis nearby.we can justify this with receipts if you would like .these mattresses are bought on the beginin of 2015 .that is...More
First the good part - the location. Well it's good and bad. It's opposite Gare L Est bus and metro station so it's noisy. Keep the windows closed you say if it's noisy? Almost impossible to do as the smell of cigarette smoke is overpowering....More
We were a group of 4 who decided to book the Quadruple room in this hotel via booking.com .. We then decided we would book 2 rooms to give each other abit of breathing space. Upon arriving at the hotel we paid for the extra...More
1 Thank Clixx G
Response from HOTELDALSACE P, Responsable réception at Hotel d'AlsaceResponded 4 December 2016
First of all I would like to apologise that our service didn’t meet your expectations.
Our guest’s satisfaction is really important to us and I would like to thank you for taking time to write this feedback. It really helps us to constantly introspect our...More
Location wise good. Easy access to Train station and easy to get the Taxi. Well, Rooms are quite small so does elevator. but room is clean. Window can't close completely so, the room is cold in windy time. Staff are friendly. Halal Restaurants are available...More
Response from HOTELDALSACE P, Responsable réception at Hotel d'AlsaceResponded 24 October 2016
Good morning Mr ARTHURNAINGWINNAUG,
We would like to thank you for your interesting feedback concerning our location and our staff
We will be happy to receive again
Once agian,thnak you and best best regrads
US$68 - US$365 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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The neighbourhood around Chateau d’Eau is an often overlooked part of town whose vibrant streets are great for a refreshing change. Long known for its immigrant population, this multicultural neighbourhood's fabric has been enriched by communities from India, Pakistan, Arab-speaking countries, and Africa. Explore its colorful twists and turns from the Passage Brady (known for great Indian