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226 Reviews from our TripAdvisor Community

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Showing 41: English reviews
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Lowell, Massachusetts
Reviewed 2 days ago NEWvia mobile

I stayed two nights and everything was perfect. A great location, a great room, but most important, GREAT service. The breakfast was nice, great variety and fresh. The staff (I wish I could remember their names) but the three of them were most helpful in directions, taxis, and phone calls. Much appreciated. Highly recommended.

Thank Ed s
BWCitadelle, Réceptionniste at BEST WESTERN Citadelle, responded to this review

Dear Edward, We truly thank you for your very positive comment. Christie, Estelle and I were more than happy to help you out with everything you needed. We wish we had customers like you everyday! Hoping you had nice way back to the US, and to host you once again. Alexandra

Reviewed 1 week ago

A nights stay in central Besancon after a long drive. The old city is a great location and the hotel was a pleasant place to stay. Parking is perhaps a little 'tight' - prebooking a space would be helpful but they were able to find a space close by. Rooms were good size and comfortable with a decent ensuite bathroom....

Thank 20tc
BWCitadelle, Réceptionniste at BEST WESTERN Citadelle, responded to this review

Dear Sir, Madam, Thank you for giving us and other visitors your feedback about your stay in our hotel. We are glad to observe that you enjoyed your stay. Indeed, our parking is pretty tiny, that's why we contact clients when we have either their phone number or email address to ask them if they need to book a parking...

Edinburgh, United Kingdom
Reviewed 12 March 2017 via mobile

Best western have really upped their game with this hotel. Great welcome, lovely room, tremendous breakfast, parking for the car and our dog welcome. Besancon is an interesting and historic city with good restaurants and a great feel to the old city nestled below the Citadelle. The hotel was easy to find and within walking distance of the old city....

Thank TheTowman
BWCitadelle, Réceptionniste at BEST WESTERN Citadelle, responded to this review

Dear Sir, The whole team wants to thank you for your very positive, and much appreciated feedback :) We are delighted to learn you enjoyed your stay among us, on every point. Your comment is the best reward we can receive for our daily hardwork. We will be more than happy to host you once again at the Best Western...

Winterthur, Switzerland
Reviewed 11 February 2017

This hotel is in a series of historic buildings, as such it has several entrances. We stayed in the small building near the street. The rooms are very stylish and uniquely decorated. Breakfast the next morning was great. Service was friendly.

1Thank sgec1105
BWCitadelle, Réceptionniste at BEST WESTERN Citadelle, responded to this review

Dear Sir, Madam, We truly thank you for your very positive feedback about your stay in our hotel. We are glad you enjoyed your time in Besançon, both in our hotel and visiting the city. It will be our pleasure to host you once again, making sure to give you another room so you can enjoy one more time our...

Leeds, United Kingdom
Reviewed 8 February 2017

Stayed on New Year’s Day to break our journey from South-West France to Zurich. Nice welcome from the receptionist. Our room was very clean and newly decorated in a contemporary design. Quite compact with minimal room to move around with a business desk up close to the bed. One feature which we found very annoying however was the lack of...

Thank YorkshireHill
BWCitadelle, Réceptionniste at BEST WESTERN Citadelle, responded to this review

Dear Sir, Madam. First, we want to thank you for taking a few minutes on Tripadvisor to give us and everyone your feedback about your stay in our hotel. We are glad you enjoyed our stay professional qualities and also the buffet breakfast. Indeed, we know that some of our rooms are darker than the others, but we avoid to...

Lucerne, Luzern, Switzerland
Reviewed 4 December 2016 via mobile

- centrally located - stylish interior - clean overall - wifi 👍 - very good Breakfast with a large Choice - Parking available - great and helpful Staff - Standard Rooms are not the biggest but really ok Absolutely recommendable Hotel

Thank Christian K
BWCitadelle, Receptionist at BEST WESTERN Citadelle, responded to this review

Dear Christian, We want to thank you for your positive feedback about your stay in our hotel. It is very pleasant for us to receive such comments from clients. We are glad you enjoyed your stay in Besançon, and hope we will be lucky enough to host you once again. Best regards, Alexandra

Nyon, Switzerland
Reviewed 25 October 2016

We stayed here one night only in reason of an event in the Scenacle. We really liked the hotel and would most definitely stay here again. The rooms were very well decorated, the TV was big, there was a coffee machine in the room. Very nicely warmed and cozy. The staff was very kind and allowed for a late check-out...

Thank Ilovetotravel155
BWCitadelle, Réceptionniste at BEST WESTERN Citadelle, responded to this review

Dear Sir, Madam, We want to thank you for your positive comment, which is truly appreciated and a true reward for the whole team work. We are glad you enjoyed all of the services we propose. As much as for you, it will be our pleasure to host you once again!

Singapore, Singapore
Reviewed 27 August 2016 via mobile

We got the family room at the entrance. 2 queen size bed ( one in a sofa). We were not in the nicest and oldest place. Only one bottle of water in the room where we were 4 and no free coffee. Staff was nice. No parking. We found place outside not far but you have to pay. Breakfast place...

Thank Jy K
Sans Souci, Australia
Reviewed 27 August 2016

Hotel building is very ordinary outside up a lane, however inside has character. Welcome very friendly, rooms are adequate, small lift for just 2 persons with bags, but that is all that you need. Limited parking, so arrange in advance for convenience. Breakfast is served underground in a unique setting, we even photographed it.. Desk officer supplied very helpful advice...

Thank davidu2219
Boston, Massachusetts
Reviewed 2 August 2016

The Best Western name led us to expect bland modernity, but "Citadelle" was more like what we found. The rooms and spaces are gorgeous re-decorations of an old French castle. Everything was modern and comfortable. Decent air conditioning, fabulous bed linens, great breakfast and beautiful décor throughout. We were very pleased with our choice and plan to return.

Thank Christina L

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  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Golf course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Multilingual Staff
  • Room Service

Additional Information about BEST WESTERN Citadelle

Address: 13 rue General Lecourbe, 25000, Besancon, France (Formerly Citotel Hotel Granvelle)
Region: France > Bourgogne-Franche-Comte > Doubs > Besancon
Price Range: €61 - €105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Citadelle 3*
Number of rooms: 41
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Also Known As:
Citotel Hotel Besançon
Hotel Style:
#1 Family Hotel in Besancon
#3 Business Hotel in Besancon
#3 Romantic Hotel in Besancon
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Citadelle staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book parking in advance”
davidu2219, 26 Aug 2016 | Read review
“look at the head height in the shower”
387LouiseH, 20 Jul 2015 | Read review
“Request parking when making your reservation.”
Hawaii-Biker, 24 May 2015 | Read review
“The floors are squeaky and the walls are thin. The contemporary decor is a matter of taste. Breakfast and service at the hotel is excellent and it's an easy walk to the city centre”
KirstenS639, 8 Apr 2015 | Read review
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