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BEST WESTERN Citadelle

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205 Reviews from our TripAdvisor Community

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Showing 36: English reviews
Lucerne, Luzern, Switzerland
Reviewed 4 December 2016 via mobile

- centrally located - stylish interior - clean overall - wifi 👍 - very good Breakfast with a large Choice - Parking available - great and helpful Staff - Standard Rooms are not the biggest but really ok Absolutely recommendable Hotel

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Helpful?
Thank Christian K
BWCitadelle, Receptionist at BEST WESTERN Citadelle, responded to this review

Dear Christian, We want to thank you for your positive feedback about your stay in our hotel. It is very pleasant for us to receive such comments from clients. We are glad you enjoyed your stay in Besançon, and hope we will be lucky enough to host you once again. Best regards, Alexandra

Nyon, Switzerland
Reviewed 25 October 2016

We stayed here one night only in reason of an event in the Scenacle. We really liked the hotel and would most definitely stay here again. The rooms were very well decorated, the TV was big, there was a coffee machine in the room. Very nicely warmed and cozy. The staff was very kind and allowed for a late check-out...

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Helpful?
Thank Ilovetotravel155
BWCitadelle, Réceptionniste at BEST WESTERN Citadelle, responded to this review

Dear Sir, Madam, We want to thank you for your positive comment, which is truly appreciated and a true reward for the whole team work. We are glad you enjoyed all of the services we propose. As much as for you, it will be our pleasure to host you once again!

Singapore, Singapore
Reviewed 27 August 2016 via mobile

We got the family room at the entrance. 2 queen size bed ( one in a sofa). We were not in the nicest and oldest place. Only one bottle of water in the room where we were 4 and no free coffee. Staff was nice. No parking. We found place outside not far but you have to pay. Breakfast place...

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Helpful?
Thank Jy K
Sans Souci, Australia
Reviewed 27 August 2016

Hotel building is very ordinary outside up a lane, however inside has character. Welcome very friendly, rooms are adequate, small lift for just 2 persons with bags, but that is all that you need. Limited parking, so arrange in advance for convenience. Breakfast is served underground in a unique setting, we even photographed it.. Desk officer supplied very helpful advice...

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Helpful?
Thank davidu2219
Boston, Massachusetts
Reviewed 2 August 2016

The Best Western name led us to expect bland modernity, but "Citadelle" was more like what we found. The rooms and spaces are gorgeous re-decorations of an old French castle. Everything was modern and comfortable. Decent air conditioning, fabulous bed linens, great breakfast and beautiful décor throughout. We were very pleased with our choice and plan to return.

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Helpful?
Thank Christina L
York, England
Reviewed 30 July 2016 via mobile

We found the hotel welcoming with a good sized bed but a rather short shower. The room had a Nespresso machine that I had to look up instructions for. The weirdest thing was we were two people in a double room and there was one coffee, one tea bag, one bottle of water. When I asked for more coffee the...

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Thank cb054
Mississauga, Canada
Reviewed 11 July 2016

Hotel staff was helpful, the Reception area seemed clean, despite the rather grim outside walls. Our hotel room was on the dark side and perhaps because of this gave the impression of lack of cleanliness. Bathroom was extremely small, with the shower stall encroaching on the toilet area. Loved Besancon, but would not stay at this hotel again.

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Helpful?
Thank Maria S
BWCitadelle, Adjointe de Direction at BEST WESTERN Citadelle, responded to this review

The main building of the hotel Best Western of Besançon is a former convent. It has been completely renovated and restored on a contemporary industrial style. In two dependencies of the hotel (annex and Pavilion), the owners have created rooms. Also, all the rooms are different and there are also different categories. Our staff is present 24/24 and all the...

Helsinki
Reviewed 11 July 2016

We booked "Deluxe room". I specifically asked for a quiet room on the last floor. We received a room in the outer building on the ground floor. Half of the window was covered with outside building which contained air conditioning agregate for the neighbouring building and the other half of the window was obstracted by the parked car. I will...

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1Thank Tanja R
Pontefract
Reviewed 29 June 2016

Spent a couple of nights here as we toured the region. Everyone was very helpful even down to freezing an ice pack for us to help my wife's swollen knee. Very close to an excellent restaurant (The 1802) which is always a bonus when using b & b hotels. Even though there is no restaurant at the hotel they will...

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Thank MkGPontefract
Reviewed 27 June 2016 via mobile

Initial impression was how dark the interior of this hotel is. Our room was in the annex with windows overlooking a dirty skylight and a wall to another part of the hotel 1.5 metres away - not much of a view! Again, the decor was extremely dark and the room very small. Not somewhere to spend any longer than necessary....

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Helpful?
Thank Carol F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Golf course
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Multilingual Staff
  • Room Service

Additional Information about BEST WESTERN Citadelle

Address: 13 rue General Lecourbe, 25000, Besancon, France (Formerly Citotel Hotel Granvelle)
Region: France > Bourgogne-Franche-Comte > Doubs > Besancon
Price Range: €61 - €102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Citadelle 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
Citotel Hotel Besançon
Hotel Style:
#1 Family Hotel in Besancon
#3 Romantic Hotel in Besancon
#3 Business Hotel in Besancon
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Citadelle staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book parking in advance”
 of 5 bubbles davidu2219, 26 Aug 2016 | Read review
“look at the head height in the shower”
 of 5 bubbles 387LouiseH, 20 Jul 2015 | Read review
“Request parking when making your reservation.”
 of 5 bubbles Hawaii-Biker, 24 May 2015 | Read review
“The floors are squeaky and the walls are thin. The contemporary decor is a matter of taste. Breakfast and service at the hotel is excellent and it's an easy walk to the city centre”
 of 5 bubbles KirstenS639, 8 Apr 2015 | Read review
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