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Mercure Reims Centre Cathedrale

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1,133 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Reims Centre Cathedrale
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Showing 464: English reviews
London, United Kingdom
Reviewed 27 September 2016

We booked this hotel for an overnight and it was fine for that but if we'd stayed longer it would have been a bit different. The rooms are fine if a little formulaic (the bathroom has a walk in shower unit which is part of the Ibis format for example), but nothing special. We've stayed in better Mercures. Location is...

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Calgary, Alberta
Reviewed 20 September 2016

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Thank j1445w
UK
Reviewed 10 September 2016

This hotel is located just off centre. We regularly stay at Mercure hotels because of the reasonable pricing and ok quality. Sadly, this particular effort was both expensive and poor in terms of décor and cleanliness. Our room looked tired…as indeed does the whole hotel when you look closely. The bathroom whilst on the surface looked clean, smelled of stale...

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Thank Malim27
Maxime D, Responsable relations clients at Mercure Reims Centre Cathedrale, responded to this review

Dear Customer , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important...

Reviewed 7 September 2016 via mobile

Stayed here on a stopover, rooms and bathrooms clean, a few things needed repairing, air conditioning was poor and noisy, the fridge was not working and flashed like a disco all night, the beds are clean & comfy Our room was near the lift and it could be heard in our room well into the night Did not have evening...

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Thank Y14ley
Maxime D, Responsable relations clients at Mercure Reims Centre Cathedrale, responded to this review

Good afternoon, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathedrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of...

Matlock, United Kingdom
Reviewed 6 September 2016

Stayed one night en route to our next destination. The hotel is in a very convenient position, opposite the canal and a 10-15 minute walk from the Cathedral. All areas were clean and tidy and the dinner was good, but because we were in a group there was no choice. The breakfast buffet was plentiful with a good choice. Service...

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Thank victoria d
Swansea, United Kingdom
Reviewed 4 September 2016

We were travelling home from Munich and stayed here overnight. The location was very convenient and the hotel was very comfortable. Sadly we didn't have time to see much but we will come back. We really enjoyed the atmosphere of the hotel and all the services we needed were available - a great breakfast too.

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Thank GwynRoberts
usa
Reviewed 28 August 2016

A very lovely hotel, well kept up with beautifully appointed rooms and pleasant and helpful desk staff. Somewhat of a walk to the cathedral but altogether a really nice property. We had no complaints and would stay there again.

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Thank xxrrttyy
Preston, United Kingdom
Reviewed 28 August 2016 via mobile

Was impressed - hotel was clean, fairly central and we had a good breakfast. The champagne bar was pretty pricy, but there are plenty of places nearby where you can get a glass or two of the good stuff. Check in and check out was easy, and although I speak pretty good French, the staff made allowances and spoke slowly...

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Thank PDReviewr74
Sao Paulo
Reviewed 24 August 2016 via mobile

The hotel is not as close to the cathedral as its Name suggests - the walk took us about 15 minutes. Staff on check-in was friendly and helpful. Our room was of a decent size with two separate beds and a small seating area. It also featured a large flat screen TV which carried the BBC and even NHK Japan....

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1Thank AhasverSaoPaulo
Maxime D, Responsable relations clients at Mercure Reims Centre Cathedrale, responded to this review

Dear Customer , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will share all your concerns to our tea in order to give an excellent quality of our services...

Brussels
Reviewed 20 August 2016

Mercure charged 200 EUR for a Friday night stay. For that price, I expected a well-furbished room. Instead, the smallish room was run down. The closets were scratched, and the bathroom floor looked grimy and dark in the corners. The carpeting emitted old foot odor. The bathroom amenities were the bare minimum. Two tiny bars of soap and a squeeze...

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Thank Hi_from_Benelux
Maxime D, Responsable relations clients at Mercure Reims Centre Cathedrale, responded to this review

Dear Customer , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Mercure Reims Centre Cathédrale is located in the heart of the center, close to exit 24 of the A4 highway, the TGV train station, the convention center and the tourist area around the cathedral. This modern hotel offers 126 air-conditioned rooms, 12 meeting and conference rooms, a restaurant and bar and a private paying car park. We are open 24/7 to welcome guests. ... more   less 

Additional Information about Mercure Reims Centre Cathedrale

Address: 31 boulevard Paul Doumer, 51100, Reims, France
Region: France > Grand Est > Marne > Reims > Hincmar
Price Range: €71 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Reims Centre Cathedrale 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Mercure Reims Cathedrale Hotel Reims
Accor Reims Cathedrale
Hotel Style:
#8 Business Hotel in Reims
#8 Luxury Hotel in Reims
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Reims Centre Cathedrale staff and other travellers.
8 questions
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Birmingham, United Kingdom
Burnham, United Kingdom
over a year ago

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Questions? Get answers from Mercure Reims Centre Cathedrale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for one away from the main road/canal”
 of 5 bubbles JoanB963, 29 Oct 2016 | Read review
“Bring your own shampoo”
 of 5 bubbles ronanor, 16 Jul 2016 | Read review
“If you want to see the canal ask for a higher floor as there is a canopy which restrict the view lower down.”
 of 5 bubbles Richardt1008, 28 Jun 2016 | Read review
“We were on 4th floor, it was very quiet.”
 of 5 bubbles Weekendartisan, 20 Jun 2016 | Read review
“Upper floor rooms at the front have a great view of the wide canal, but also overlook a complex interchange of roads and bridges.”
 of 5 bubbles Barnabee797, 30 May 2016 | Read review
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