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Grand Hotel Thalasso & Spa

Traveller (438)
Room & Suite (187)
Dining (77)
Overview
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star accommodation
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (863)
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Traveller rating
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71
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All reviews junior suite five star hotel limited menu nespresso machine direct access overlooking the beach sea view room service is facial treatment perfect location right on the beach sea water pool classic hotel hotel terrace great massage corner room previous guests hotel is fantastic
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16 - 20 of 106 reviews
Reviewed 27 July 2018

We had a very enjoyable stay which totally met our expectations. We had a quiet, well-appointed ocean side room with magnificent views, supremely comfortable bed, all amenities and great WiFi. The hotel restaurant fully deserves its reputation and the staff (great ratio to guests) were...More

Date of stay: July 2018
Thank CycloSheree
Reviewed 18 July 2018 via mobile

There is nothing the hotel employees, from management to waiting staff, will not do to make your stay memorable. We were early checking in. It was as if we had arrived a few minutes early at a Christmas dinner. We were treated to welcoming smiles...More

Date of stay: July 2018
1  Thank Trip792282
Response from Véronique A, Directeur général at Grand Hotel Thalasso & SpaResponded 21 July 2018

Dear guest, We would like to thank you for sharing with us your experience following your stay in our hotel the Grand Hôtel Thalasso & Spa. We are very delighted to read that you enjoyed your stay with us. We are looking forward seeing you...More

Reviewed 4 July 2018 via mobile

We checked into the hotel and were informed that rather than receiving a premium sea view room, we were placed in a city view, non-premium room. I talked to the hotel manager. He was very polite and let me know the hotel was fully booked....More

Date of stay: July 2018
Thank carriel_woodside
Response from Véronique A, Directeur général at Grand Hotel Thalasso & SpaResponded 9 July 2018

Dear Mrs. carriel_woodside, We appreciate that you shared your feelings following your recent stay with us on TripAdvisor. We are very sorry to read that you were disappointed with your room type upon arrival and we apologize for the inconvenience that it might have caused....More

Reviewed 1 July 2018 via mobile

We arrived to this beautiful hotel expecting a five stars hotel. They charge you as a five stars hotel. The staff don’t speak English or Spanish at all. They don’t explain you how the hotel works, the spa hours, the beach, the breakfast. You have...More

Date of stay: July 2018
Thank isitadiaz
Response from Véronique A, Directeur général at Grand Hotel Thalasso & SpaResponded 5 July 2018

Dear isitadiaz, Warm greetings from Grand Hotel Thalasso & Spa. Thank you for choosing us for your recent vacation and for sharing your feedback on TripAdvisor. I am truly sorry to read of your disappointment during your stay here with us. I am really sad...More

Reviewed 25 June 2018

This hotel is wonderful! was small enough to be boutique , but felt a bit exclusive! Wonderful view, wonderful location, beautifully furnished. very comfortable the staff is classic and professional, but just a bit stuffy...never could find a concierge when we had a question..thought the...More

Date of stay: May 2018
Thank ccriderAtlanta
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$178 - US$579 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Saint-Jean-de-Luz
#2 Luxury Hotel in Saint-Jean-de-Luz
#8 Romantic Hotel in Saint-Jean-de-Luz
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$178 - US$579 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Saint-Jean-de-Luz
#2 Luxury Hotel in Saint-Jean-de-Luz
#8 Romantic Hotel in Saint-Jean-de-Luz
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Photos
Traveller (438)
Room & Suite (187)
Dining (77)
Pool & Beach (22)
Amenities (50)
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Questions & Answers
Ask a question
Objective1958
10 August 2018|
AnswerShow all 3 answers
Response from carriel_woodside | Reviewed this property |
This hotel offers a spectacular breakfast buffet in the tradition of the most elegant hotels in Europe. The breakfast is served in a gorgeous dining room overlooking the sea. If you’re already staying in such a fine hotel... More
0
Votes
RickyHertfordshireUK
25 May 2017|
Answer
Response from Véronique A | Property representative |
Dear Mister, We do have an interior pool and thalasso & spa facilities. If you want to stay outside, sun loungers and umbrellas can be rent directly on the beach at different areas. The hotel does not have its own sun... More
0
Votes
Google Translation
barley98
7 May 2017|
AnswerShow all 5 answers
Response from Véronique A | Property representative |
Dear barley98, We would like to thank you for your interest in the Grand Hotel Thalasso & Spa. Further to your request we are pleased to propose you a parking space in our private garage (limited place) with valet parking... More
0
Votes
Google Translation
Room Tips
"Sea view worth the extra"
whinstane
11 Sep 2018
Read review
"Rooms with ocean views worth it! And book car parking in advance."
Sightseer630216
28 Aug 2018
Read review
"A corner room facing the ocean"
Timbles430
28 Aug 2018
Read review
"We had a superior ocean view room on the second floor"
CycloSheree
27 Jul 2018
Read review
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