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Grand Hotel Thalasso & Spa

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Traveller (378)
Room & Suite (182)
Dining (77)
Overview
  • Excellent70%
  • Very good20%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“direct access”(5 reviews)
“junior suite”(4 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
All hotel details
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (773)
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89 results
Traveller rating
60
17
10
2
0
Traveller type
Time of year
LanguageEnglish
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60
17
10
2
0
Show reviews that mention
All reviewsnespresso machinedirect accessjunior suiteoverlooking the beachwell trained staffsea water poolsea facing roomclassic hotelhotel terracegorgeous placethe air conditioninghotel is fantasticfive star hotelcorner roomup to datesized roomrooms are modern
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1 - 5 of 89 reviews
Reviewed 1 week ago via mobile

We checked into the hotel and were informed that rather than receiving a premium sea view room, we were placed in a city view, non-premium room. I talked to the hotel manager. He was very polite and let me know the hotel was fully booked....More

Thank carriel_woodside
Response from Véronique A, Directeur général at Grand Hotel Thalasso & SpaResponded 1 week ago

Dear Mrs. carriel_woodside, We appreciate that you shared your feelings following your recent stay with us on TripAdvisor. We are very sorry to read that you were disappointed with your room type upon arrival and we apologize for the inconvenience that it might have caused....More

Reviewed 2 weeks ago via mobile

We arrived to this beautiful hotel expecting a five stars hotel. They charge you as a five stars hotel. The staff don’t speak English or Spanish at all. They don’t explain you how the hotel works, the spa hours, the beach, the breakfast. You have...More

Thank isitadiaz
Response from Véronique A, Directeur général at Grand Hotel Thalasso & SpaResponded 1 week ago

Dear isitadiaz, Warm greetings from Grand Hotel Thalasso & Spa. Thank you for choosing us for your recent vacation and for sharing your feedback on TripAdvisor. I am truly sorry to read of your disappointment during your stay here with us. I am really sad...More

Reviewed 3 weeks ago

This hotel is wonderful! was small enough to be boutique , but felt a bit exclusive! Wonderful view, wonderful location, beautifully furnished. very comfortable the staff is classic and professional, but just a bit stuffy...never could find a concierge when we had a question..thought the...More

Thank ccriderAtlanta
Reviewed 5 weeks ago

Our family of 4 had a 2 night stopover at the Grand Hotel one week into a hectic tour of the Basque Region and wished we could have stayed a bit longer. We found it to be both quaint and casual while at the same...More

Thank TulsaTraveler43
Response from Véronique A, Directeur général at Grand Hotel Thalasso & SpaResponded 1 week ago

Dear TulsaTraveler43, We are so pleased to hear you and your family had such a good experience with us. I am delighted to read that you have been thrilled with the mineral spa spool with the beachfront view and that you enjoyed the food our...More

Reviewed 5 June 2018

A return visit for the first time since the hotel reopened after the fire several years ago. All very much as I remembered. Staff all charming. Check in was very solicitous and straightforward. A quick tour of the hotel before shown to our room. We...More

1  Thank Diz01
Response from Véronique A, Directeur général at Grand Hotel Thalasso & SpaResponded 4 weeks ago

Dear Diz01, Thank you for providing us such a detailed feedback following your recent stay. We are delighted to learn how impressed you were with the results of our refurbishment and we are thrilled to learn that we are certainly “the best place in St...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$269 - US$1,034 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Saint-Jean-de-Luz
#2 Luxury Hotel in Saint-Jean-de-Luz
#8 Romantic Hotel in Saint-Jean-de-Luz
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$269 - US$1,034 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 On the Beach Hotel in Saint-Jean-de-Luz
#2 Luxury Hotel in Saint-Jean-de-Luz
#8 Romantic Hotel in Saint-Jean-de-Luz
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (378)
Room & Suite (182)
Dining (77)
Pool & Beach (22)
Amenities (50)
Questions & Answers
Ask a question
RickyHertfordshireUK
25 May 2017|
Answer
Response from Véronique A | Property representative |
Dear Mister, We do have an interior pool and thalasso & spa facilities. If you want to stay outside, sun loungers and umbrellas can be rent directly on the beach at different areas. The hotel does not have its own sun... More
0
Votes
Google Translation
barley98
7 May 2017|
AnswerShow all 5 answers
Response from Véronique A | Property representative |
Dear barley98, We would like to thank you for your interest in the Grand Hotel Thalasso & Spa. Further to your request we are pleased to propose you a parking space in our private garage (limited place) with valet parking... More
0
Votes
Google Translation
mariao20162016
7 July 2016|
AnswerShow all 2 answers
Response from Véronique A | Property representative |
Dear Mariao201, The Grand Hotel Thalasso & Spa is suitable for family and children. We offer family rooms with convertible sofa, few connecting rooms and junior suites and suites are able to welcome 4 persons. During... More
0
Votes
Google Translation
Room Tips
"Inquire about the larger rooms and get a sea facing room if possible."
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"Definitely go for sea view"
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"Sea side views are wonderful"
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"Ask for a room with drawers or available shelving if you are staying more than one night!"
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