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Mercure Bordeaux Chateau Chartrons Hotel

Agoda.comUS$126*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$140*
US$126*
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US$128*
US$128*
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Mercure Bordeaux Chateau Chartrons Hotel
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746 Reviews from our TripAdvisor Community

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Showing 176: English reviews
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Beaune, France
Reviewed 6 days ago NEW

The bedroom was very hot although only in May.A/C ineffective. The dining room for beakfast was very messy on the floor and counters. Spillages left for the duration of the half hour. Reception staff very kind and understood a/c problem very well. She Very helpfully booked us in a sister hotel which was brilliant..at the Lac area.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Mary P
Limoges, France
HOTEL’S FAVOURITE REVIEW
Reviewed 24 March 2017

excellent welcome. we were offered to carry our cases from basement garage up to our rooms(stairs from garage to main entrance hall). very convenient location, steps from N°4 Bus stop.bathroom with shower n bath ,Plus shower corner, separate toilets,Big Samsung screen with all canal+ channels and BEin Sport and international channels.,lovely evening meal at the Hotel- restaurant, superb breakfast buffet...

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Helpful?
Thank dimjea
About Hotel's Favourite Review
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Sir, Dear Madam, Thank you very much for the time you spent writing a comment on Tripadvisor website and we are pleased that you enjoyed your stay in our hotel. Your comment is very important for us. We are looking forward to welcome you next time. Yours faithfully

K.L
Reviewed 1 week ago

About 15mins walk to the center but you don't have to go the center all the time because there's plenty to see in Bordueax. The river is right across the road which was very nice. Rooms were great and bed is very comfortable! The staffs were very helpful as well. The public garden is just 5 mins walk. Clean and...

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Helpful?
Thank fookermaru
Pontypool, United Kingdom
Reviewed 3 weeks ago via mobile

Doesn't appear to be in a great part of town, or even central, its surrounded by housing. Anyway, despite that the rooms were nice and big, good bar, restaurant looked good as well, although I didn't eat here. One grip no irons or ironing boards in the rooms? Do the French walk around with un-ironed clothes or do they expect...

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Helpful?
Thank Newinnman
Los Angeles, California
Reviewed 3 weeks ago

Not a good location , to far from the center . Hotel needs a renovation ASAP. Especially the bathroom. the room and hallways very dark, odd colors in the room with red walls and green doors. Staff very nice but not a good location especialy for what I paid.

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Thank boyadjianlisa
Geneva, Switzerland
Reviewed 15 February 2017

We stayed in this hotel in sad family circumstances and found it very pleasant. Phone contacts before our arrival about baby beds and extra beds for young adults were very well-handled and when we arrived everything was smooth and as expected. The hotel could do with updating in terms of decor, that's for sure - and no doubt that will...

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Helpful?
Thank Sarah J
Sophie R, directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely,

Oslo
Reviewed 6 January 2017

We stayed there as a family for 4 nights having booked a privileged room. Despite being Accor Platinium, there was no recognition of status, neither was there upgrade for us. the whole hotel, including the room was super smelly. It is a kind of damp smell that the staff try to fight with with some chemicals, making it even worse....

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Helpful?
Thank OnTheRoadAgainOslo
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely,

London, United Kingdom
Reviewed 19 December 2016

I have stayed here on a number of occasions and enjoy the feel of the hotel. It is fairly conveniently located for both the city and for the businesses near le lac. Parking is indoors and although it will take around an hour, if you are happy to travel by bus from the airport, the cost is just €1.50. The...

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1Thank ScottyGPP
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. Looking forward to welcome you next time. Yours sincerely,

Connecticut
Reviewed 30 October 2016

I stayed at this hotel recently for a week of business off-property meetings. I appreciated the early check-in allowed on the Saturday I arrived with an early flight. The front desk staff were helpful and attentive. When one of my bags arrived late, they stored it safely and pulled it out for me as soon as they saw me. The...

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Helpful?
1Thank Jay405
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We would like to point that to join the centre, you can indeed walk 20 minutes but you can also take the...

Vastra Gotaland County, Sweden
Reviewed 29 October 2016 via mobile

The staff are friendly and talk good english. Got a big room with a view over the roof tops. Unfortunately the room is dark and gloomy so you think you're back in the 70's. And the smell in the hallway - awful!!! Why this smell? I never got used to it. Happy though that the breakfast were so good. France...

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Helpful?
Thank AnnJenN72
Sophie R, Directrice at Mercure Bordeaux Chateau Chartrons Hotel, responded to this review

Dear Madam, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. We are sorry that you did not enjoyed it. Yours sincerely,

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
In the city of Bordeaux, the 4 star Mercure Bordeaux Chartrons features a superb victorian facade, its 215 rooms making for a rather refined and pleasant abode. Easily accessible and ideally situated near the exhibition centre facilities, its wine themeddecor will immediately make you feel as though you are in the Bordelais vineyards. Enjoy fine cuisine in our "Chais St Louis" restaurant, service on the patio on fine days. The hotel offers 20 meeting rooms overlooking the garden and a private garage. ... more   less 

Additional Information about Mercure Bordeaux Chateau Chartrons Hotel

Address: 81 cours Saint Louis, 33300, Bordeaux, France
Region: France > Nouvelle-Aquitaine > Gironde > Bordeaux
Price Range: €85 - €162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bordeaux Chateau Chartrons Hotel 4*
Number of rooms: 215
Reservation Options:
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Also Known As:
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Accor Bordeaux Chartrons
Hotel Style:
#10 Family Hotel in Bordeaux
#14 Luxury Hotel in Bordeaux
#21 Business Hotel in Bordeaux
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Bordeaux Chateau Chartrons Hotel staff and other travellers.
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Questions? Get answers from Mercure Bordeaux Chateau Chartrons Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 272 seconf floor, near lift.”
dimjea, 24 Mar 2017 | Read review
“Back room overlooking the courtyard was quiet.”
Albie-on-tour, 9 Nov 2015 | Read review
“Quiet hotel outside of the city”
FifiB11, 19 Aug 2015 | Read review
“It's a pretty quiet area so most rooms would be good at the front or the back.”
aussiespecial72, 29 Jul 2015 | Read review
“Give privilege room a change”
EGamboa, 16 Jul 2015 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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