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The air conditioning was still not working 10 days on from a previous review. Even with a fan which was falling apart and the windows open it was too hot to sleep. It was incredibly humid as well. If the room had been good you...More
Thank Gail J
Response from Cl_HUBSCHER, Directeur général at Best Western Hotel De FranceResponded 1 week ago
Thank you for your message and your opinion , we are doing works in our hotel to offer you even more beautiful services . We are apologies for any inconvenience caused and we hope you will visit our hotel a second time when...More
We stayed for a couple of nights. Check in, and all of the staff we had dealings with were helpful. But. The hotel was a work in progress. We realised when we returned to our room in the evening, the air conditioning wasn't working. This...More
Response from Cl_HUBSCHER, Directeur général at Best Western Hotel De FranceResponded 2 weeks ago
We are happy That you found the staff good and helpful .
in order to offer to guests even more beautiful services hotel is work in progress and because of the work in our hotel , the air conditioners are out of order...More
My family (2 adults, 2 young kids < 5 yrs old) stayed here for 4 nights during the 2017 Christmas holidays to visit the Christmas markets and "Capital of Noel." We stayed in a superior double room. Overall, we were satisfied with our stay, though...More
Thank Ted J
Response from Cl_HUBSCHER, Directeur général at Best Western Hotel De FranceResponded 16 January 2018
Dear Madam, dear Sir
I thank you for your comment and apologize for the inconvenience caused I also inform you that many of the points are being changed for wifi for example, the renovation of the rooms, the business corner to mention they.
It had been years since we had stayed in a Best Western and after this trip it will never happen again. I had reserved a room with a queen and 2 twin beds. When we arrived at the door of our room we found 3...More
Central to everything, trams, station, shops and Xmas markets this is a great place to stay in a wonderful town, we had a great time here! The Xmas markets were busy but so good and a very pretty city.