My wife and I were looking for a 1 night stay prior to flying the next day so I rang a few hotels in Manchester airport for prices to include 15 days parking . Most were of similar cost but we opted for the Radisson Blu as we were told it was the closest to Terminal 2 (which we were supposed to be flying from) We were quoted £130 (including parking) which I thought was reasonable) and gave my debit card details . when the confirmation arrived , there was no mention of the parking so I rang Radisson to confirm and I was assured this was so . On arrival we noticed that terminals 2 was closed and we had been moved to terminal 1 (no mention from Radisson staff when booking that T2 had been closed for ages and there was no date for re-opening) never the less it was a 10 min walk to T1 . On Check in , we were told that the hotel was fairly 'empty' so we had been upgraded to an executive room at no extra cost , which was a nice touch . The receptionist then said he would charge my debit card for £130 which was the agreed amount , I showed him the confirmation email and asked him to confirm that parking was included , which he did and asked me to type my car reg into the machine and booked me in for 16 days (for some reason) . We then asked to be directed to the bar but we were told it was not worth them opening it as they only had around 8 guests staying - 'Bizarre' but we could have a drink in the restaurant which we did . After forking out almost £80 for a couple of drinks and a snack each , we decided to retire for the night . I do have a habit of checking my bank balance and noticed that the £130 was 'pending' . We left the car in the Radisson parking area and went off on our Holiday . Around 5 days later , I received my invoice from the hotel and noticed it had been increased to £210 so I emailed immediately to ask for a refund . When I eventually got a response , I was told they had added an extra £80 for 'Parking' which I obviously disputed , and explained that this was included in the £130 . I then received an email stating that parking was extra , (and that was that basically ) I then replied that I believed that they were recording all calls and that I would like them to review the call . I also asked for the £80 to be refunded or I would be taking the matter further . 2 days later I received an email to say that the £80 would be refunded as a 'good will gesture' as they had made a mistake with the initial £130 quote . PS : The £80 took almost a week to be refunded ! NB : When we returned from holiday , and after 'lugging' 4 very heavy cases down to T2 , we found that the hotel was closed and we could not get in to access our car . I banged on the door till someone arrived as was told it was closed for 'security reasons and our safety ?' and we then had to carry the cases all the way back to T1 and then walk down a main road back to T2 which took around 20 mins as my wife is asthmatic - THANK YOU RADISSON - I WONT BE BACK !…
Booked direct , stayed in one of the executive rooms on the 9th floor which commands superb views across the airfield . As usual the colleagues super friendly , top class service . This time the executive lounge was closed which we were informed of prior to arrival and the rate reflective . Food and service in the Collage restaurant excellent . Special shout out to Adrian who really helped make our stay once again a real pleasure . Highly Recommended and the only place we would stay at the airport . Thanks Again from Mark & T.
Myself and a friend each booked rooms for the night prior to a flight, complete with a confirmation. A week before we were informed they cannot now accommodate us! We did not even get an automatic refund. I had to spend nearly 90 minutes chasing it, then to be told it would take 7 - 10 days! Anyone who books with these clowns are very foolish. I, nor any of my family or friends will have anything to do with them again. Be warned.
I had a booking for May 25th, and a flight on the 26th. I already paid the £200 for the booking, but it was cancelled the week before due to “unforeseen circumstances”, which later turned out to be for an “exclusive event” that was confidential. Luckily, I was able to book in to the Clayton hotel, but if I couldn’t then I would potentially miss my flight. It’s absolutely ridiculous that they would cancel all bookings with only a week’s notice. I can only hope that everyone else with reservations were able to stay somewhere else.
Short review: The hotel is within covered walking from all Terminals. My stay was during covid restrictions being in place so some parts of the service were different to non Covid times. ALL staff I came into contact with were friendly and had a can do attitude. There is a good size gym, slightly old equipment but for a hotel gym, it was good. Breakfast had to be eaten in your room. Every serving was good and hot toast. (Too many hotels deliver cold toast with Room Service BreaKfast.) Would happily stay there again. Very pleased.