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Etrop Grange

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1,097 Reviews from our TripAdvisor Community

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Showing 1,080: English reviews
Reviewed 27 October 2016 via mobile

Exactly what you should expect if you visit the website. What you don't get from the reviews is the excellent customer service that is available 24/7 . Hospitality is 100%, the staff are accommodating and experienced. They facilitate weddings, the bride to be, that I met, was delighted. We used the hotel for a stop over to make our early...

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Helpful?
Thank Imelda R
Sally W, Hotel Manager at Etrop Grange, responded to this review

Dear Imelda R We really appreciate your positive feedback and thank you for mentioning the excellent customer service provided by our professional, friendly hard working staff. I hope that you had a pleasant flight and that we will have the pleasure of welcoming you back in the future. Best wishes Sally

London, United Kingdom
Reviewed 25 October 2016 via mobile

Stayed overnight on a business trip. It's a bit surreal but for an overnight stay airport hotel cannot expect too much. The shuttle wasn't available on my arrival so they asked that I take a cab and they paid for it. I've been given a basement (lower ground floor, put politely) room. The hotel has a beautiful building but inside...

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Helpful?
Thank Monk2150
Sally W, Hotel Manager at Etrop Grange, responded to this review

Dear Monk2150 Thank you for taking the time to post a review. I am sorry that some aspects of your stay fell short of your expectations. I shall certainly discuss your comments regarding the chicken with our kitchen team, we do welcome guest feedback as it helps us to improve the products and services that we offer to our guests....

Manchester, UK
Reviewed 21 October 2016 via mobile

This...was a flying visit but because of business commitments..was necessary. The receptionist...I think her name was Andrea...was brilliant..extremely helpful.. VERY polite and knowledgeable.. and knew the inside out of how customers expect to be treated / greeted and dealt with. A credit to her employers....nothing.. was too much trouble for her...even after us sitting in the area directly opposite her...

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Helpful?
Thank Nyetsi
Sally W, Hotel Manager at Etrop Grange, responded to this review

Dear Nyetsi Thank you for taking the time to post a review. I was delighted to read that you enjoyed your stay and thank you for mentioning the contribution that Andrea made to making your stay so pleasurable. I will share your review with her. I hope that we will have the pleasure of welcoming you back very soon. Best...

Leeds, England, United Kingdom
Reviewed 20 October 2016

we stayed overnight as we had an early flight,stay and car parking.the room was fairly small but very comfortable.had an evening meal nothing fancy but no complaints.the waiter was doing a great job,at least twice his work load.up early after a good sleep,first pick up 5am,only 3 mins and your in the airport.on return no problem with pick up back...

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Helpful?
Thank David J
Sally W, Hotel Manager at Etrop Grange, responded to this review

Dear David J Thank you for taking the time to post a review. I was delighted to read that you enjoyed your stay and that the stay, Park and Fly package worked so well for you and thank you for recommending the package to other travellers. I hope that we have the pleasure of welcoming you back to the hotel...

Burnham, United Kingdom
Reviewed 16 October 2016

Staff very friendly at check in even though they had no booking for me (3rd party issue) Room was lovely, had an issue with toilet but it was fixed. Breakfast and bar food were lovely. Another issue at checkout but again a 3rd party issue.

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Helpful?
Thank Tracy L
Sally W, Hotel Manager at Etrop Grange, responded to this review

Dear Tracy L Thank you so much for taking the time to post a review. I was delighted to read that you found the breakfast, bar food and room lovely and pleased that the problem with the toilet was speedily rectified. I hope that we will have the pleasure of welcoming you back to Etrop Grange very soon. Best wishes...

Reviewed 16 October 2016

We stayed here a few years ago and as such, selected to stay again since our flight home to Canada was in the morning. We had a comfortable stay but it was not as nice as we last remembered. There are many things this hotel could do to improve its rating, such as give the doors and rugs a good...

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Helpful?
Thank Virginia B
Sally W, Hotel Manager at Etrop Grange, responded to this review

Dear Virgina B Thank you for taking the time to post a review. I was pleased to read that you had a comfortable stay but I was disappointed to hear that your experience was less than perfect on this occasion. I note your comments regarding dust in your room and the disturbance caused by the wedding reception during your stay....

Reviewed 15 October 2016

The rooms have mold everywhere... in the bathrooms... carpets not been changed for 50 yrs at least if ever... walls all dirty and not been painted since the first WW.. the whole place is just utterly neglected sadly since this is a lovely place.. Hamburger is very good.. rest of food la la ...sadly you're sitting on old shabby furniture...

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3Thank Guðrún Björg S
Sally W, Hotel Manager at Etrop Grange, responded to this review

Dear Gudrun Bjorg S Thank you for posting a review. I am disappointed that your experience was less than perfect on this occasion please rest assured that all your comments have been noted. I agree the building is lovely, we have already started a refurbishment programme and the second phase of refurbishment, which will cover the rest of the bedrooms...

Cockermouth
Reviewed 14 October 2016

Have stayed here several times before and been well satisfied, especially as car is normally delivered to airport terminal in about 10 minutes after notification of arrival. However, the cars are now held off site and you have to be picked up by a minibus and taken to the car pound. After a long flight, we had to ring the...

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Helpful?
1Thank wadsworthpark
Edinburgh
Reviewed 13 October 2016

First impression was great Staff were excellent very helpful and friendly (although we could have done without the receptionist who had the most horrendous cold and blew her nose at least six times while checking us in) however as soon as we got to our room things went downhill I don't think the room had been dusted in weeks the...

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2Thank bridgetthemidget16
Hanover, Canada
Reviewed 10 October 2016

we arrived and were given a room but no help to carry the bags. The first room we noticed to toilet didn't work and then tried to phone the front desk but the phone didn't work either! So I wandered back to the lobby. "Oh, that's right, we have had problems with that room" "We'll get you another" The next...

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1Thank Zappafan5797

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Etrop Grange is a gracious Grade II listed Georgian Country House originally built in 1780 by school teacher William Moss and although located just a short distance from Manchester Airport, is anything but an airport hotel.Originally known as Moss House, the hotel was renamed Etrop Grange in 1984 by the owners after a local area called Etrop Green. Etrop Grange first opened for business in November 1985 as a fine dining restaurant on just the lower level and was slowly converted into a hotel over the next 13 years with a £3 million refurbishment. The Etrop Grange still retains it's Georgian charm with its stately facade matched by a luxurious interior of decadent chandeliers, heavy drapes and marble fireplaces.Due to modern intervention the hotel is now ideally located just two minutes from Manchester Airport and the M56, and is one of the few hotels in the area with no overhead aircraft noise making it an ideal hotel for business and leisure alike. Offering complimentary transfers to and from the airport and airport railway station (between 06:00 and 22:00), along with complimentary parking and WiFi for all guests, Etrop Grange is the perfect place to spend a relaxing day or night whatever the occasion. ... more   less 

Additional Information about Etrop Grange

Address: Etrop Grange Hotel Bailey Lane, Manchester M90 4EG, England
Region: United Kingdom > England > Greater Manchester > Manchester
Price Range: €67 - €109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Etrop Grange 4*
Number of rooms: 64
Reservation Options:
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Also Known As:
Etrop Grange Manchester
Etrop Grange Hotel Manchester
Hotel Style:
#33 Luxury Hotel in Manchester
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Questions & Answers

Here's what travellers have asked, with answers from Etrop Grange staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Breakfast nice and the man and woman serving were the best out off the staff..”
 of 5 bubbles nancydrew1113, 3 Dec 2016 | Read review
“We have stayed there a couple of times in different rooms and there isn't a lot of difference .”
 of 5 bubbles Pendlebrier, 7 Nov 2016 | Read review
“Don't book this hotel full stop”
 of 5 bubbles mozza2716, 1 Nov 2016 | Read review
“if you are given a room on the first floor there is no lift, which if you hav you 20kg airport allowance is a nightmare!”
 of 5 bubbles bernicej561, 1 Nov 2016 | Read review
“All have baths, kettle and iron in room.”
 of 5 bubbles OnTheList66, 29 Oct 2016 | Read review
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