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Holiday Inn Lancaster

1,128 reviews
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Traveller (156)
Room & Suite (105)
Dining (12)
Overview
  • Excellent22%
  • Very good39%
  • Average22%
  • Poor9%
  • Terrible8%
Travellers talk about
“two double beds”(13 reviews)
“health club”(26 reviews)
“swimming pool”(42 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Reviews (1,128)Write a Review
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All reviewstwo double bedshealth clubswimming poollake districtleisure facilitiesgood sizeevening mealbuffet breakfastroom was largeconvenient locationroad noiseplenty of parkingovernight stoplong journeythe ground floorfamily roomsteam room
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321 - 325 of 1,107 reviews
Reviewed 17 June 2016

We booked one night here to stop off on our way back from the Lakes. Hotel easy to find and plenty of parking. It is newly decorated, as it was badly hit last year by floods, and is bright and modern. The staff were freindly...More

Thank Jacqui D
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 20 June 2016

Dear Jacqui D We very much appreciate your time in writing a review about your recent stay. The hotel has undergone quite a transformation since we were hit by Storm Desmond and am delighted to hear that you like the new bright spaces and our...More

Reviewed 13 June 2016

Booked this for a 2 day business trip as Holiday Inn are usually pretty good. Upon arrival all looked nice and staff were friendly and helpful, room was nice and comfy although the smell of paint from the recent refurbishment following the floods still lingers....More

1  Thank Andy M
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 20 June 2016

Dear Andy M Thank you for your feedback. We totally understand and apologise for the inconvenience caused by the recent refurbishments. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to...More

Reviewed 11 June 2016 via mobile

First of all,the good points. This hotel has been through a refunb due to the floods a while back. 1. Rooms are very spacious and nicely decorated. 2. Pool is lovely and big. My little girl loved it. 3. Staff were nice. 4. Free wifi,...More

Thank Glenvine32
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 14 June 2016

Dear Glenvine32 Thank you for your time it writing a review after your recent stay with us. I was dlighted to hear of your "good points" but am sorry to read about the "bad points". I can only apologise once again. I understand that the...More

Reviewed 11 June 2016

I checked in on the 10th June at about 10:00pm and specifically requested for an early wake up call, to my surprise, i got nothing which resulted in missing my appointment. on the 1st of June, i called the hotel to request for a late...More

1  Thank Alorasea
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 20 June 2016

Dear Alorasea Thank you for your review. We apologize that your recent stay did not meet expectations. As a valued IHG Ambassador we really appreciate your comments and will share these with our team so that we can continue to improve our services. We do...More

Reviewed 10 June 2016 via mobile

For it being newly reopened after a refurbishment, it lacks personality, no atmosphere and poorly finished too. Staff seemed rushed in the restaurant and breakfast was unorganised. Perhaps just a few teething problems but seriously needs tweaked.More

Thank Louise S
Response from CW_HILancs, Manager at Holiday Inn LancasterResponded 20 June 2016

Dear Louise L Thank you for your feedback. We understand and apologize for the inconvenience caused by the snagging issues of our recent refurbishments. These have raised have all been addressed and your comments have been passed onto the staff in the relative departments. We...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$59 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$59 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (156)
Room & Suite (105)
Dining (12)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Joe M
25 December 2017|
AnswerShow all 2 answers
Response from lindarK9156IC | Reviewed this property |
im sorry the question is not in English
0
Votes
NatalieMorph
29 August 2017|
Answer
Response from Ltropical | Reviewed this property |
Breakfast not included cost around £10 but well worth it. Children aged less 14 eat free I recall.
1
Vote
kshoulder
11 December 2016|
AnswerShow all 2 answers
Response from CW_HILancs | Property representative |
Dear kshoulder, Our prices are typically as follows: Starters range from £4.50 - £5.95 Pasta & Pizzas are approx £9.95 Home Style favourite mains from £10.95 - £14.50 Steaks and Burgers approx £12.00 Sandwiches from... More
0
Votes
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123
Room Tips
"Top floor facing river"
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"Room at back with river view"
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"Had a room facing the river and heard no noise from the nearby Motorway"
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"Top Floor, View of Lake"
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