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Holiday Inn Lancaster

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Holiday Inn Lancaster
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943 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Lancaster
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Showing 927: English reviews
Milton Keynes, United Kingdom
Reviewed 4 weeks ago via mobile

Diner staff and reception staff extremely rude to me and my family. Arguing over a free drink voucher even though being a good elite member. I stay at HI at least twice every month. Please avoid. Should I now consider not to stay in HI going forward. Very rude and insulting staff!!

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Helpful?
1Thank one guy in MK o
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Reviewer I am sorry to hear that you found the staff to be rude and insulting. This was certainly not the intention. On your first night stay the team member agreed to 4 complimentary drinks (2 adults and 2 children) as a goodwill gesture for your reward night stay even though the elite welcome amenity standard is actually only...

Staffordshire, United Kingdom
Reviewed 4 weeks ago via mobile

The Holiday Inn is very close to the motorway. The room is pleasant. Breakfast was fairly good. No Philadelphia or Nutella and jam was in big jars. Quite good value. The pool and jacuzzi are very nice. There is also a gym.

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Helpful?
Thank Dragodraco
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Dragodraco, Thank you for taking the time to write a review of your recent stay. All the staff take pride in our hotel and are glad that you enjoyed your stay despite a few shortfalls in the restaurant. We hope that we shall be able to offer you your breakfast choice on your next visit. Sincerely Francis Hindle General...

newport, gwent
Reviewed 5 weeks ago

The hotel has been refurbished and the rooms are very clean and spacious and the beds and pillow really comfortable. Lovely and modern reception area - and this stay was a big improvement over last time. The staff were friendly and very efficient - even before arrival helping me to make changes to my booking with no fuss, and check...

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Helpful?
Thank jackie h
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear jackie h Thank you for your review on Tripadvisor. We are delighted to hear of your comfortable stay and that you liked the cleaner, brighter feel of the hotel. I have passed your comments on to our Head Chef regarding breakfast and hope that upon your next visit you will see an improvement. Sincerely, Francis Hindle General Manager

liverpool england
Reviewed 12 December 2016

having stayed here many times we expected great things from the refurbishment but were sadly disappointed. reception and bar are now ultra modern and lack atmosphere the bar and restaurant were often empty and not at all welcoming. breakfast was lukewarm both days. pool area was good and on the days we used it were only ones there. hotel itself...

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Helpful?
Thank 5,913
IHGService, Guest Relations Manager at Holiday Inn Lancaster, responded to this review

Dear 5913, Thank you for taking the time to express your thoughts and concerns. We are glad to know you liked the room you received. We would like to apologize for the shortfalls you have noticed especially with the new design of our facility and the cleanliness of our corridors. Your feedback is very important to us as this continually...

Douglas, United Kingdom
Reviewed 5 December 2016 via mobile

All the disabled spaces were full on arrival, not a blue badge in sight. The warning signs for parking eye are invisible in the dark. By the time you get inside it's too late. You've parked and NOT made a contract. Why they don't just get staying guests to fill in the info on registration. OK latest IHG livery of...

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Helpful?
1Thank John W
IHGService, Guest Relations Manager at Holiday Inn Lancaster, responded to this review

Dear John W, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read that you were satisfied with the cleanliness of the room received. However, we are truly sorry if your stay was not a complete...

Widnes, United Kingdom
Reviewed 5 December 2016 via mobile

Every year I book a weekend away before christmas,for two nights! I was really looking forward to it!This year, I chose the Holiday Inn Lancaster!Easy to find just off M6,the location/setting was perfect river view from our room, all rooms exceptional,completely refurbished/indoor pool/gym free to guests,retro bar area, and £6 taxi fare takes you into Lancaster! Excellent! Feeling happy on...

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Helpful?
Thank Elaine M
IHGService, Guest Relations Manager at Holiday Inn Lancaster, responded to this review

Dear Elaine M, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read that you found the location of the hotel convenient to your needs and the rooms exceptional. However, we are truly sorry if your...

Reviewed 3 December 2016 via mobile

I cannot praise the staff enough. Nothing was too much trouble. Scrambled egg wasn't on the breakfast menu but the chef made it especially for our granddaughter. The only faults were that the pillows were uncomfortable and the grounds around the children's play area are not fenced off from the cycle track.

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Helpful?
Thank traceyem43
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear traceyem43, Thank you for your recent review. the staff and I take great pride in our hotel and am delighted to read that your son's wedding reception went well. Hopefully a day to remember for all the right reasons. Should you find yourself staying with Holiday Inn again, please let reception know if your pillows are uncomfortable, we have...

Hartlepool, United Kingdom
Reviewed 2 December 2016

We chose this hotel as it has pool & sauna facilities, very reasonable rate for the Saturday night and acted as a great starting point for a bike trip along the coast and canals. Excellent service at the check in and a nice ground floor room. Even better was the offer to allow us to us a meeting room to...

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Helpful?
Thank 625David
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear 625David, Thank you for taking the time to write a review after your recent stay. I hope the coast and canal bike trip was a success. We are very fortunate to be right on the cycle track next to the canal and are delighted to to read that you had excellent service during your stay. We hope that you...

Reviewed 27 November 2016 via mobile

Arrived after a very long journey and the staff were warm and welcoming, supported my enquiries about wifi codes and parking, nothing seemed too much trouble. The gym was modern and very well maintained, restaurant served excellent food and I would happily stay here again based on this alone. Wifi speed was ok, could have been faster, slowed my work...

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Helpful?
1Thank Paul S
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Paul S, Thank you so much for writing a great review after your recent stay with us. We are delighted that your enjoyed the restaurant and were made to feel welcome. We look forward we welcoming you back again in the near future. Sincerely, Francis Hindle General Manager

Herrsching am Ammersee, Germany
Reviewed 27 November 2016 via mobile

The staff was very friendly, I enjoyed a really good massage (which I could book and get nearly immediately) and the massage lady was just lovely. There's a large indoor pool, a gym and a hot tub. Food was ok, but breakfast was not, no variety and they're tidying up everything very early.... Room was good, clean and enough space...

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Helpful?
Thank Elispopelis
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Elispopelis, We are delighted to hear that you enjoyed your Beauty Room treatment but disappointed that you found breakfast not so good. I have shared your comments with the Restaurant Supervisors who will share with their team and hopefully be able to offer our guests a better experience in future. House Keeping have also been made aware, that they...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Traders Restaurant
Cuisines: British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Lancaster has reopened with a completely new look. It enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offers a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 

Additional Information about Holiday Inn Lancaster

Address: Caton Road, Lancaster LA1 3RA, England
Region: United Kingdom > England > Lancashire > Lancaster
Price Range: €63 - €112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn
Holiday Inn Lancaster England
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Lancaster staff and other travellers.
7 questions
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Durham, United Kingdom
1 month ago

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Questions? Get answers from Holiday Inn Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 3rd flooor and it was lovely and quiet”
 of 5 bubbles lainyNorthumberland, 8 Jan 2017 | Read review
“They don't bother to observe your room preferences from IHG profile, so just pray!”
 of 5 bubbles 920vladimirb, 3 Jan 2017 | Read review
“The suite rooms are very good and well worth the upgrade cost”
 of 5 bubbles PAULis50, 29 Dec 2016 | Read review
“rooms overlooking river are a must as front has a noisy motorway”
 of 5 bubbles 5913, 12 Dec 2016 | Read review
“There was a noisy fan outside room 213. It was constant so, after a while, you stopped hearing it, but avoid rooms 211,213 & 215”
 of 5 bubbles Visitor_from_UK, 4 Nov 2016 | Read review
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