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Holiday Inn Lancaster

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929 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Lancaster
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Showing 913: English reviews
Edinburgh, United Kingdom
Reviewed 4 weeks ago

I was meeting up with my mother, sister, brother, sister-in-law and little nephew for a weekend, Lancaster is kind of midway for us, my mother chose the holiday Inn and it had what we needed and it was fabulous. Holiday inns are great always but the staff here made it exceptional for us, a huge thank you to them, sorry...

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Helpful?
Thank Zara S
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Zara S, What a lovely review, thank you. We are all happy to see that your family get together was a great success. Paul makes a big impact on the majority of our guests and I am delighted to see that he helped make your gathering exceptional. Thank you for choosing to stay with us for this special occasion....

Greater London, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed at the Holiday Inn Lancaster which is situated just off Junction 34 - M6, check in staff where polite & helpful as where the bar and restaurant staff. The hotel has a car park which guests need to input the vehicle registration.. Hotel appeared pretty busy as was the bar.. Room on 2nd floor WA clean tidy with an...

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Helpful?
Thank Craig C
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Craig C, Thank you so much for taking the time to write a review after your recent stay. We are delighted that you had a comfortable stay and hope we can welcome you back again when traveling the M6. Sincerely, Francis Hindle General Manager

Newbury UK
Reviewed 5 November 2016

Basically convenient and comfortable. The room was recently refurbished and the double bed large and comfortable. Got a good night's sleep. Ensuite was average. Shower squirted water all over the bathroom floor but on the plus side it was powerful and a good steady temperature. The WiFi wouldn't work and the mobile 4G signal non existent so internet access was...

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Helpful?
Thank fizic
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear fizic, Thank you for your recent candid review of the Holiday Inn Lancaster. We appreciate your feed back and have shared your thoughts on breakfast with our Head Chef and Restaurant Supervisors. I we are able to welcome you back to the hotel in the near future. Sincerely, Francis Hindle General Manager

Aberdeen, Scotland
Reviewed 4 November 2016

Stayed here recently. Everything was fine. Staff very helpful. The only problem (as with other Holiday Inns), the internet was useless. I did discover, however, that there is a more useable service available … for a charge, but I don’t know what the deal is. The free internet clocked at 0.49 Mbps. Total waste of time!

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1Thank Visitor_from_UK
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Visitor_from_UK, Thank you for your recent review on Trip Advisor. I am glad that you had a near perfect stay with us recently, and can only apologise for the poor internet access you received, I can only presume that the service must have been considerably busy at this time. I do hope that this doesn't prevent you from returning...

Reviewed 3 November 2016

I recently visited this hotel for a four hour course in one of the function rooms. on arrival at the hotel I was unsure where the function rooms were, so I asked a nearby housekeeping staff member where the meeting rooms were? Her reply? a very arrogant shrugging of the shoulders "I don't know" , so off I went to...

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1Thank Kevin L
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Kevin L, I am certain that all of our house keepers know where our function rooms are, maybe they weren't quite certain of where your particular function was, we have 8 different function rooms in our hotel. Our receptionists however, would certainly have been able to advise you and of course would have reminded you of the Parking Eye...

Reviewed 3 November 2016 via mobile

What a nice relaxing two nights spent here while on business and amazing value. Internet was a little slow but the quietness made up for the slower paced internet. The reception manager couldn't do enough. I had booked two rooms, one an executive and standard. Both were lovely decorated and very clean. Will be staying here again.

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Helpful?
Thank dean m
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear dean m Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something all our staff takes great pride in, so we value your feedback. We look forward to welcoming you back again soon. Sincerely Francis Hindle General Manager

Lowestoft, United Kingdom
Reviewed 3 November 2016

We stopped as an extended family including two young children on the way to the Lake District from our homes in Suffolk. We arrived late on a Sunday afternoon and were soon in two very clean and welcoming rooms, the children were really happy to have arrived. We tried to have a meal in the hotel, the menu looked to...

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1Thank Ronjo15
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Ronjo15, I can only apologise for the discrepancies with your bill but am pleased to see this has now been rectified. And I thank you for taking the time to write on Trip Advisor with your positive review. We hope that we are able to welcome you back to the hotel should you be travelling up to the North...

Shrewsbury, England, United Kingdom
Reviewed 1 November 2016

Let me be very clear I am a Platinum member of Holiday Inn rewards, so it stands to reason ve visited a few. I was traveling up to Scotland after a busy day and thought Lancaster was a good place to break my journey. The hotel is located right next to the M6 great location, easy access and good safe...

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Helpful?
Thank Nic L
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Nic L As an IHG®Platinum Rewards Club Member, we truly value your feedback. And I can only appologise for the inconvenience you have been caused. I have passed on your comments to the Head House Keeper and the Maintenance Manger to look into this. Should you wish to speak to me further relating to this issue, please do not...

Oxford, United Kingdom
Reviewed 1 November 2016

We had booked into the Holiday Inn for two days and were very pleasantly surprised by the facilities, and by the great staff. The hotel is large, and very typical for a Holiday Inn, including a pool which needs to be booked, presumably to avoid too many people trying to use the facilities at the same time. The rooms are...

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Helpful?
Thank Martyn R
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Martyn R Thank you so much for your review of our hotel.  I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. As you quite rightly predicted, during the busy school holidays we do operate a booking system for the swimming pool to prevent over crowding....

Derby, United Kingdom
Reviewed 1 November 2016

We have used this hotel a few times over the years but had surprise when we arrived this time as they had transformed the reception and bar area and all looked nice and fresh. The staff were all friendly apart from one waitress in the restaurant who seemed to like a good moan in earshot of the customers which was...

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Helpful?
Thank Tony_and_Kay
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Tony_and_Kay, Thank you so much for your time to write a review on Trip Advisor. After the Storm Desmond floods last December, the hotel was completed renovated, I am glad that you liked the new refreshing look. I have passed your comments relating to the unprofessional team member on to the Restaurant Supervisors and hope that this is not...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Traders Restaurant
Cuisines: British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Lancaster has reopened with a completely new look. It enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offers a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 

Additional Information about Holiday Inn Lancaster

Address: Caton Road, Lancaster LA1 3RA, England
Region: United Kingdom > England > Lancashire > Lancaster
Price Range: €67 - €103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn
Holiday Inn Lancaster England
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Lancaster staff and other travellers.
6 questions
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Questions? Get answers from Holiday Inn Lancaster staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There was a noisy fan outside room 213. It was constant so, after a while, you stopped hearing it, but avoid rooms 211,213 & 215”
 of 5 bubbles Visitor_from_UK, 4 Nov 2016 | Read review
“All rooms have been very well refurbished or are new”
 of 5 bubbles Ronjo15, 3 Nov 2016 | Read review
“Try odd numbers or ask for a room away from the main road!”
 of 5 bubbles orinocokid, 1 Nov 2016 | Read review
“Ask for a room near the leisure centre if you don't want to walk far for a swim .”
 of 5 bubbles janesI9351GE, 12 Oct 2016 | Read review
“Choose a room overlooking river as these are much quieter. Rooms to front are closer to very busy road .”
 of 5 bubbles mlcwPrestwick, 10 Oct 2016 | Read review
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