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Holiday Inn Lancaster

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Holiday Inn Lancaster
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959 Reviews from our TripAdvisor Community

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Showing 943: English reviews
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Blackpool,England
Reviewed 1 week ago

Second time here staying one night each. We just pop up for a mini break. Rooms - all fantastic and very clean and modern. We used the - Pool, sauna, steam room, jacuzzi and gym, all very nice and clean. Food - again 10/10, full buffet breakfast along with wide selection of cereals and yoghurt plus fruit and juices, coffee...

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Helpful?
Thank Robert T
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Robert T, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We you look forward to your next visit to Lancaster. Yours sincerely, Francis Hindle General Manager

uk
Reviewed 1 week ago

Nice modern reception on arrival, checked in without any issues, and ley quickly issued. Arrived at room to actually find a hotel room with a radiator that worked, and did not rely on the air-con as a heating source (which never works) Not sure how long ago the rooms were refurbished but because of bad execution, the furniture is already...

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Helpful?
Thank Durham_Bloke_UK
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Durham_Bloke_UK, We appreciate your time in writing a review after your recent stay with us. we welcome all feed-back and thank you for your honesty relating to the bathrooms. We can pass this information on to Kew Green for investigation. Despite the situation with the shower, I am delighted the hotel staff looked after you well and you liked...

Darlington, United Kingdom
Reviewed 1 week ago

Very good location for areas attractions. 2 minutes from M6, 2 minutes into town centre. Reception staff very welcoming, bar and restaurant staff helpful and even brought drinks to table when quiet. Room large and roomy, very clean. We were on the ground floor oppposite entrance to Spa and had car park outside so there was a little background noise...

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Helpful?
Thank alandt60
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear alandt60, Thank you for taking the time to write a review after your recent stay with us. The team and I appreciate your kind comments and hope that we will be able to welcome you back again in the near future. Yours sincerely, Francis Hindle General Manager

Milton Keynes, United Kingdom
Reviewed 1 week ago

Hi, i read lots of great reviews and decided to stay for 2 night while coming for Lancaster University Open Days. We arrived late evenings and find ample of car par space to park. New renovated room to a high standard and we are very pleased with the 2 double bed room as requested. We notice there are lots of...

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Helpful?
Thank Rashdan R
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear Rashdan R, I am sorry to read your review and share your frustration with the slow internet. At this present time I can only give you an apology and hope that by the time you return, I hope that the technical issues will have been rectified. The Restaurant Supervisor is aware of large groups of tour parties coming in...

Reviewed 2 weeks ago via mobile

Reception was freezing, bar was like a kitchen from the 1980's. Room was OK, bathroom lacking in supplies. Bitter ran out after first night, breakfast acceptable but nowhere near worth the £15 stated on the menu. Staff very good however. After 3 nights no beer or Guinness. If a pub was run this way it would have closed after a...

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Helpful?
Thank Duncan M
IHGService, Guest Relations Manager at Holiday Inn Lancaster, responded to this review

Dear Duncan M, Thank you for your review. I am pleased you found our staff to be very good. However, I'd like to apologize for not living up to your expectations regarding our facilities, bathroom amenities and breakfast selection. I also regret the issues you had with our internet connection and bar. I appreciate you sharing your thoughts on areas...

Angus, United Kingdom
Reviewed 2 weeks ago

Stayed at the Holiday Inn Lancaster for 2 nts 3rd Feb 2017. We've stayed before but the hotel was refurbished since we were there last. Check in was great, we had a room with 2 double beds on the 2nd floor (201) The room was lovely, everything pristine, and all we needed. The beds were comfy enough but the only...

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Helpful?
Thank LadyLovesTravel
Reviewed 2 weeks ago via mobile

Lovely hotel and looks great since the refurbishment, we had a spacious family room and everywhere was nice and clean, great swimming pool and a special mention to Paul in the restaurant who was great and extremely helpful and really looked after us at breakfast

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Helpful?
Thank matthew b
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear matthew b, Thank you for your time in writing a review, your time is appreciated. I am pleased to hear that you had a great stay and that Paul was able to make your stay with us that little bit more special. We look forward to welcoming you back to the hotel in the near future. Yours sincerely, Francis...

Darlington, United Kingdom
Reviewed 2 weeks ago

Stayed for three nights and meet up with family for a naming service in the town we were in room 141 which was very clean and spacious had the grandkids in the swimming pool which was nice and warm enjoyed the hot tub . in the restaurant we were looked after by Paul and a very friendly waitress whoes name...

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Helpful?
Thank william m
CW_HILancs, General Manager at Holiday Inn Lancaster, responded to this review

Dear william m, Thank you so much for your kind review. We are delighted that you had an enjoyable stay. And glad that the Family Event was a great success. I am delighted to hear that Paul and Wendy made your stay that little bit more special. I will pass on your kind words. We look forward to welcoming you...

Liverpool, United Kingdom
Reviewed 2 weeks ago

ideal setting on the river lune, half hour brisk walk to lancaster cnt, along the river path, staff at the inn were very helpful, happy and keen, our room was very nice and very clean, lovely view of the river, great health club on site, free to use whilst staying there, big car park and safe, breakfast was very good...

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Helpful?
Thank steve dolan d
Reviewed 3 weeks ago via mobile

I would personally like to thank Paul the waiter, who was so efficient in dealing with our large party (18 people) he was such a happy, friendly guy who made our meal times run very smoothly, and went above and beyond to catter to our needs! Thank you Paul your an asset to the hotel. Date of stay sat 4th...

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Helpful?
Thank Tracey S

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
Traders Restaurant
Cuisines: British
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Lancaster has reopened with a completely new look. It enjoys an excellent location close to the M6 Jct 34 and with a bus stop at the main entrance makes the historic city of Lancaster easy to visit. The Holiday Inn Lancaster is also located near to the picturesque Lake District and provides a convenient location for day trips to the beautiful Lake Windermere and the attractions of Blackpool. The hotel combines an excellent range of facilities for both business and leisure guests, including Kids Stay and Eat Free*. The hotels facilities include 156 fully air-conditioned bedrooms and 7 fully air-conditioned meeting rooms. Each bedroom and meeting room is also equipped with High speed internet access alongside Wifi in the public areas. Our Conference & Banqueting rooms can facilitate up to 120 people for a meeting and up to 80 people for a Banquet. These 7 modern rooms can cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Dinner Dances. Ample car parking is provided complimentary at the hotel. The Holiday Inn Spirit Health and Leisure Club offers a gym, sauna, steam room and a indoor Heated Swimming Pool, in addition to Beauty Therapists and Spa. Our Restaurant, lounge and bar offer dishes from around the world including the famous Holiday Inn breakfast. Both Accessible and family rooms are available at the hotel. ... more   less 

Additional Information about Holiday Inn Lancaster

Address: Caton Road, Lancaster LA1 3RA, England
Region: United Kingdom > England > Lancashire > Lancaster
Price Range: €79 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Lancaster 3*
Number of rooms: 156
Reservation Options:
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Also Known As:
Holiday Inn Lancaster Hotel Lancaster
Lancaster Holiday Inn
Holiday Inn Lancaster England
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Lancaster staff and other travellers.
7 questions
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Durham, United Kingdom
2 months ago

See all questions (7)

Questions? Get answers from Holiday Inn Lancaster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River view”
 of 5 bubbles 58RobertT, 18 Feb 2017 | Read review
“Ask for on the ground floor”
 of 5 bubbles alandt60, 14 Feb 2017 | Read review
“Rooms overlooking the river have best view”
 of 5 bubbles LadyLovesTravel, 9 Feb 2017 | Read review
“We were on the 3rd flooor and it was lovely and quiet”
 of 5 bubbles lainyNorthumberland, 8 Jan 2017 | Read review
“They don't bother to observe your room preferences from IHG profile, so just pray!”
 of 5 bubbles 920vladimirb, 3 Jan 2017 | Read review
5 of 5