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Hilton Maidstone

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Traveller (244)
Room & Suite (84)
Dining (33)
About
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Bar/Lounge
Spa
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Paid Wifi
Public Wifi
Sauna
Wheelchair Access
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Room features
Accessible rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Hotel links
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Special Offer:Up to 25%* Off Hotel Sale
Hotel deals
Location
Full view
40Car recommended
Grade: 40 out of 100
470Restaurantswithin 10 km
145Attractionswithin 10 km
1,869Reviews
298Photos
14Q+A
100Room tips
Traveller rating
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  • 119
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Popular mentions
The Hilton is lacking in attention to details. The bed in our room was very old 😮needs a upgrade or just change the mattress! The menu in the restaurant is very basic and boring.the food is below average and presentation is poor ! On the plus side the staff are friendly and
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Response from Jessica P, Personal Assistant to the General Manager at Hilton Maidstone
Responded 2 days ago
Dear pip122, Thank you for your review. I am pleased that overall you enjoyed your stay with us and that you found our team members friendly and helpful. I shall ensure that this is shared with the team. My apologies that you found the bed uncomfortable and the menu and food not very good. Please be assured that this is not our usual standard and I shall ensure that improvements are made as soon as possible. The menu is set by our head office team but I shall ensure your feedback is shared with them to take into consideration for future menu changes. Thank you for bringing these matters to our attention and I hope we will welcome you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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Hotel's Favourite
My wife and I stayed here for one night on Thursday , 8th November and we had a room with two double beds overlooking the courtyard garden area. The room was extremely spacious, spotlessly clean and the beds were so comfortable . The evening meal was excellent , food superb
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Response from Jessica P, Personal Assistant to the General Manager at Hilton Maidstone
Responded 13 Nov 2018
Dear Ravensworth, Thank you for your review. I am pleased that you and your wife had an enjoyable stay with us and found our rooms lovely, spacious and comfortable, our food at both breakfast and dinner excellent and the service you experienced from Lewis and the rest of the teams excellent. I will ensure that your kind words are shared throughout and we look forward to welcoming you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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Fab things- staff fantastic, very helpful, breakfast really good, plenty of it and lovely range- gluten free and soya milk- excellent! Clean spacious room- big tv which could be moved round. Room for improvement- Room 260 slightly dated - scuffs and marks everywhere.The bed
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Response from Jessica P, Personal Assistant to the General Manager at Hilton Maidstone
Responded 4 days ago
Dear redhairSuffolk, Thank you for your review. I am pleased that overall you enjoyed your stay with us and found our breakfast excellent and our rooms clean and spacious. I am also pleased that the team members were fantastic and I shall ensure that this is shared with them. My apologies for the noise that you experienced and for the noise from the bed. We are constantly updating our hotel and I shall ensure that these matters are addressed as soon as possible. Thank you for bringing these matters to our attention and I hope we will welcome you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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I stayed here at least once a week for three months at the end of 2018. The hotel is a former Stakis Country Court and is identical to Hiltons at Leicester and Northampton, and the former Hiltons at Newport (Gwent) and Bromsgrove. The rooms are a good size and comfortable, if a
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Response from Jessica P, Personal Assistant to the General Manager at Hilton Maidstone
Responded 1 week ago
Dear Simonr2014 Thank you for your review. I am pleased that overall you enjoyed your time with us and found our breakfast good and our rooms comfortable. I shall share your feedback with our Executive management team to be discussed and I can confident that we can make improvements to our hotel for the future. Thank you for bringing these matters to our attention and I hope we will welcome you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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We found the staff in this hotel to be brilliant. The room was comfortable, it was very clean and well set up. The breakfast was really good with a good range of food including fresh pancakes. We would stay here again if travelling in this area.
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Response from Jessica P, Personal Assistant to the General manager at Hilton Maidstone
Responded 1 week ago
Dear Dave D, Thank you for your review. I am pleased that you had an enjoyable stay with us and found our team members brilliant, our breakfast excellent and our rooms clean and comfortable. I shall ensure that this is shared with our team and we look forward to welcoming you back in the future. Kind regards, Jessica Lawrence, PA to Leonardo Gagliano, General Manager
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Worn out office chair.
Bad
Zimmer
Zimmer
Twin double view
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12345617
Hi Lynn, Yes we do have spa treatments at an extra cost and would need to be booked in advance. Please contact 01622 734872 or visit the Rose Sanctuary Website to view a list of treatments and their costs. Kind regards, Jessica Lawrence
1 vote
Hi Is there a mini fridge in rooms?
Hi Sambo15 Our rooms don't have fridges in them, but we are able to add one upon request. If you would like one, please contact our hotel directly and we can add this to your booking. Thank you Jessica Pollard, PA to Leonardo Gagliano, General Manager
1 vote
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Dear Joanne405, Yes we do have 4 disabled car parking spaces that are right outside the front of the hotel. With regards to the pool, we have steps that go down into the pool that are not the completely vertical ones. However, we do also have a pool hoist that are team are able to help you with. I hope this helps, but please do not hesitate to contact the hotel directly on 01622 734322 if you have any other questions. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
0 votes
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Is there early check in available
Hi Sheena Apologies for the delay. We are unable to guarantee early check in but it is always worth calling the morning before you arrive to see if it is possible. We are able to make notes on your booking to let our housekeeping team know as well and we will try our best to accommodate this. As Max says, if we are unable to give you a room, we can take your luggage and place it in the room ready for your arrival. If you have any other questions, please contact the hotel on 01622 734322. Regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager
1 vote
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123
"Try to get a courtyard-facing room."
"Room 187 next to the pool"
"Double bedded room on ground floor overlooking the garden."
"No specific room preference"
"Check out your room before accepting"
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PRICE RANGE
US$85 - US$141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton maidstone hotel maidstonehilton international maidstonemaidstone hilton international
LOCATION
United KingdomEnglandMaidstone
NUMBER OF ROOMS
146
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