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Hilton Maidstone

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Hilton Maidstone
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1,463 Reviews from our TripAdvisor Community

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Showing 1,403: English reviews
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Kent, United Kingdom
Reviewed yesterday NEW

Acceptable stay for an overnight. Bed reasonable. Bathroom ok, tired, but spacious. Reasonably comfortable chairs around reception area. A rubbish cup of coffee. Breakfast was plentiful and adequate, however I have had better. Staff ok,however I felt that they displayed disinterest in their surroundings. Very corporate and lacked sparkle.

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Helpful?
Thank Corasett1
Reading, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

I stay here regularly and I have to say that I was taken aback by the quality of the food on the new menu. I am on a diet so had a burger without the buns with salad and fries. The skin on fries which I do t normally like much anywhere were very nice (shame I could only eat...

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Helpful?
Thank hugh_whitaker
About Hotel's Favourite Review
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Hugh_whitaker, Thank you for your review of our new menu and I am pleased that you had an enjoyable experience with us. I shall ensure that this is shared with our food and beverage teams and we look forward to welcoming you back soon. Kind regards, Jessica Pollard, PA to Leonardo Gagliano, General Manager

London, United Kingdom
Reviewed 4 days ago NEW

Really lovely experience - the staff are amazing, food is very good, rooms are lovely and spacious. We were there with a large group as my cousin was getting married nearby. They accommodated us brilliantly. The staff made the whole weekend a lot easier, nothing was too much trouble

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Donna K
Reviewed 5 days ago NEWvia mobile

Booked a three night stay here as was working in Maidstone town centre. Location for me was good, I would of liked to have been in walking distance of the town as did not want to drive in every day but taxis were easy to get and reasonably priced. About £6-£7 and less than 10 minutes in the car if...

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Helpful?
Thank Jimmy E
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear Jimmy E, Thank you for your review. I was pleased to read that overall you enjoyed your stay with us and found our team members polite and helpful and our location convenient. I shall ensure that this is shared with our team. I would like to apologise for the shortfalls that you experienced with regards to the televisions and...

London, United Kingdom
Reviewed 1 week ago

V convenient for motorway, nice comfortable room, good wine choice in bar. However location is very close to a big road, it was a warm night but window opened on to the road and there were no other rooms available to change that night. Good if you are on your way somewhere but not for a long stay, little atmosphere.

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Helpful?
Thank SouthEastFamilyFour
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear SouthEastFamilyFour, Thank you for your review and I am pleased that you had an enjoyable stay with us and found our rooms comfortable and the choice in the bar good. I am sorry to read that you experienced problems with the road noise and that we were unable to move your room. Please be assured that I shall discuss...

Bromley Cross, United Kingdom
Reviewed 1 week ago

Bed was comfortable. We'd left something in the bar the night before asked at reception if they had it said no and then offered no further help. Coffee in the morning was bitter and no water in the room

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank James O
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear James O Thank you for your review. I am pleased that overall you had an enjoyable stay with us but I would like to apologise for the problems that you experienced regarding your lost property. If you were unable to find this, please do not hesitate to contact me on maidstone_info@Hilton.com and I shall do my best to help...

Munich, Germany
Reviewed 1 week ago

I stay at this Hilton as its a quick hop from the EuroTunnel. You get a lovely welcome from friendly staff. The hotel is well sized. The only let down for me is the rooms are a good size but somewhat dated. The bathrooms remind me somewhat of the 80's, the decor in the rooms is urgh, and the tv's...

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Helpful?
Thank PhilEmery
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear PhilEmery, Thank you for your review. I am pleased that overall you had an enjoyable stay with us and found our team members friendly and welcoming, our rooms comfortable and the breakfast great. I shall ensure that this is shared with the teams. Please be assured that we are constantly updating our hotel. We are currently in the process...

Horley, United Kingdom
Reviewed 1 week ago

Fantastic staff and service, lovely comfy bed, food available throughout the day. Brilliant breakfast. Enjoyed our stay. Swimming area a bit dated and small outdoors area but overall a great hotel and in a good location.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank martinjamesw
Stephen M, Manager at Hilton Maidstone, responded to this review

Dear martinjamesw, Thank you for your kind compliments and we are delighted that our service lived up to your expectations. I will share your comments with the team who will be encouraged by you positive feedback. We look forward to hosting you again in the near future. With kind regards, Stephen Muyuka Deputy Hotel Manager

Launceston, United Kingdom
Reviewed 1 week ago via mobile

Family and myself stayed here for the one night, lovely staff on reception and room was big with good amenities, reasonable priced for a hotel in the south east First time I ever had to pay for car park whilst staying in a hotel tho Buffet breakfast with an amazing choice was good and plentiful Would I stay here again...

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Helpful?
Thank trevor h
Stephen M, Manager at Hilton Maidstone, responded to this review

Dear trevor h, Thank you for your feedback and I am glad that you and your family enjoyed your stay with us. We look forward to welcoming you back soon. With kind regards, Stephen Muyuka Deputy Hotel Manager

London, United Kingdom
Reviewed 1 week ago

Absolutely loved the Hotel and the staff who were all very welcoming and took great pride in being a part of Hilton. Though we were travelling as a big group of people with kids, they ensured that we were well looked after. Most definitely a property that I would go back to and recommend to my friends.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 76vinitab
Jessica P, Personal Assistant to the General Manager at Hilton Maidstone, responded to this review

Dear 76vinitab, Thank you for your review and I am pleased that you had an enjoyable stay with us. It is always encouraging to read such positive feedback about our team members and I shall ensure that this is shared with them. Thank you for your recommendation and we look forward to welcoming you back in the future. Kind regards,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Hilton Maidstone hotel is within easy reach of the town centre and the M20 motorway. The hotel has a health club with indoor pool, treatment room and a sauna. Enjoy Seasons Restaurant and The Court Bar, or do business in the 8 meeting rooms. Nearby Kent attractions include Chatham Historic Dockyard, Historic Rochester, Leeds Castle and Kent Life.We have also been awarded Silver for Green Tourism. ... more   less 

Additional Information about Hilton Maidstone

Address: Bearsted Road | Weavering, Maidstone ME14 5AA, England
Region: United Kingdom > England > Kent > Maidstone
Price Range: €85 - €159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Maidstone 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Hilton Maidstone Hotel Maidstone
Hilton International Maidstone
Maidstone Hilton International
Hilton Maidstone Kent
Hotel Style:
#1 Green Hotel in Maidstone
#3 Luxury Hotel in Maidstone
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Maidstone staff and other travellers.
11 questions
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Questions? Get answers from Hilton Maidstone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing away from the road when you book.”
SouthEastFamilyFour, 17 Apr 2017 | Read review
“Quiet rooms towards the rear of the hotel”
790brynh, 13 Mar 2017 | Read review
“We have always had to use the stairs to reach rooms on the first floor. Ask for a room overlooking the inner courtyard.”
rosalindp940, 8 Mar 2017 | Read review
“Good Room on the ground floor!”
CHARLOTTEG_11, 1 Jan 2017 | Read review
“dont go there!”
Abirapp, 1 Jan 2017 | Read review
5 of 5