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Crowne Plaza London-Gatwick Airport

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About
Location
Cleanliness
Service
Value
A striking, wing-shaped canopy soars above the entrance to the Crowne Plaza London-Gatwick Airport hotel. You'll receive a warm welcome from our friendly Front Desk staff, who can direct you to your calming room or Suite. Revitalise and work out in the fully equipped gym, which is complimentary to residential guests. Dark wood and ochre create a stylish setting for business dinners in Cube restaurant, which serves modern English cuisine. Dine with up to 280 guests in one of our 11 vibrant meeting rooms or host board meetings in the chic executive boardroom. Upgrade to access the Club Lounge, where complimentary breakfast & drinks are served as well as canapes in the evening. A pre-bookable airport (taxi) transfer is available for £10.00, Based on 1-3 people in a car. Gatwick Express trains take 30 minutes to London Victoria station from London Gatwick Airport, while Crowne Plaza London-Gatwick Airport is 5 minutes' walk from Manor Royal Business Park. Experience British summertime at the exotic Royal Pavilion and beach-side oyster bars of sunny Brighton, 30 minutes' drive away. You'll find wireless Internet throughout Crowne Plaza London-Gatwick Airport, where your stay is worth celebrating.
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Property amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Free High Speed Internet (WiFi)
Wheelchair Access
Meeting Rooms
Bar/Lounge
Airport Transportation
Public Wifi
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Business
Mid-range
HOTEL CLASS
Hotel links
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Special Offer:Book Direct and Save
Hotel deals
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
103Restaurantswithin 0.5 km
11Attractionswithin 0.5 km
Reviews & more
2,346Reviews
835Photos
37Q+A
100Room tips
Traveller rating
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Stayed in this hotel overnight in the middle of winter and the room was fine (although heater in the room was not strong enough). But what bothered me most is the shower. The water pressure is really weak and there was no hot water in the middle of winter. I was freezing whilst t
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Response from Cosmopolitan815755, Guest Relations Manager at Crowne Plaza London-Gatwick Airport
Responded 3 days ago
Dear Valued Guest , Thank you for sharing your experience with the Trip Advisor community following your recent stay at the Crowne Plaza Gatwick. First and Foremost I would like to apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. As Trip Advisor is anonymous I would be grateful if you could please contact me directly at 01293608608 or guestrelations@cpgatwick.com so that we can discuss the issues raised further. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Once again sorry for the inconvenience caused and I look forward to hear back from you. Sincerely, Jerry Chamtyoo Guest Relations Manager 01293608608 guestrelations@cpgatwick.com
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Hotel room is okay nothing special. Bar service was quite slow and disorganised. Waiters do not look at you so hard to get their attention. Tried to order a cheese board at 23:15 and they said no. They didn’t say unfortunately we do not serve at this time, it was just a no.
F
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Response from Cosmopolitan815755, Guest Relations Manager at Crowne Plaza London-Gatwick Airport
Responded 3 days ago
Dear valued Guest, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - GATWICK AIRPORT. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and I am sincerely sorry if that was not the case on this occasion. As Trip Advisor is anonymous I would be grateful if you could please contact me directly at 01293608608 or guestrelations@cpgatwick.com so that we can discuss this matter further and for me to get additional information. Once again sorry for the inconvenience and I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Jerry Chamtyoo Guest Relations Manager 01293608608 guestrelations@cpgatwick.com
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I’m disappointed that I have another two nights accommodation booked and paid for here in a fortnight’s time. I’d rather stay in a Holiday Inn.

The room is nice enough and at least it has ceiling lights which are of enormous help with my poor eyesight. However, the major negativ
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Our upgraded rooms were lovely. Separate bath and shower, sleep spray on pillow, great decor.Young waiting staff at dinner, shambolic service.Waited almost half an hour for a bottle of wine. Food served okay, nothing special.
The biggest issue we had was the noise from outside wh
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Really poor service, 5 hours after complaining about a broken window, the lady from reception suggested I block the cold air with a towel......because maintenance weren’t available.
Really? Not what I expected.
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorCrowne Plaza London-Gatwick Airport
The Twin Room at the Crowne Plaza London-Gatwick Airport
Professional photo exclusively commissioned by TripAdvisorCrowne Plaza London-Gatwick Airport
The Superior Room at the Crowne Plaza London-Gatwick Airport
Professional photo exclusively commissioned by TripAdvisorCrowne Plaza London-Gatwick Airport
The Standard Room at the Crowne Plaza London-Gatwick Airport
Professional photo exclusively commissioned by TripAdvisorCrowne Plaza London-Gatwick Airport
The Family Room at the Crowne Plaza London-Gatwick Airport
Professional photo exclusively commissioned by TripAdvisorCrowne Plaza London-Gatwick Airport
The Club Room at the Crowne Plaza London-Gatwick Airport
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Hi, I see that a year ago that you stopped the shuttle bus running to the airport. Is this still the case? If so , what is the current rate for a taxi transfer?
This was not a hotel courtesy bus but airport shuttle outside Ground Floor to South Terminal Gatwick- think it runs every 30 minutes and takes 15 minutes to reach Crowne Plaza. Stops at the hotel.
0 votes
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One guest mentioned there is a shuttle to the airport. Does the shuttle also pick you up at the airport and bring you to the hotel? If so how do I contact you to request this. Thank you
I believe you contact the hotel for confirmation
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There is shuttle to crown plaza from hotel???
Taxi yes
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Hi, Is there a dress code in any of the restaurants - we are travelling to the Carribean and normally wear dress shorts to travel in. Thanks in advance
No don’t think so we wore jeans Am unsure about the restaurant itself but certainly the bar area would be ok
1 vote
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Do you offer a Dayuse service ?
Previous
1234568
"Just ask for a room in a quiet area of the hotel, it will make all the difference to your stay."
"Try booking a suite. Or requesting a quiet room"
"Club rooms are larger/nicer, but VERY far from check in. Ask them to bring your bags to room (they did not offer)"
"we had two different rooms (due to change) but both were fine. I however would request a room away from the lifts if possible"
"The club rooms are spacious and very clean!"
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PRICE RANGE
US$73 - US$134 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza london-gatwick airport hotel crawleycrowne plaza crawleycrawley crowne plaza
LOCATION
United KingdomEnglandCrawley
NUMBER OF ROOMS
294
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