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All reviewspetrol station next doorstayed heredual carriagewayroad noiseno air conmain roadthyme restaurantgood nights sleeprestaurant staffbar and restaurantmeal dealcooked breakfastgreat roomwould stay againpleasant stayexcellent hotelfollowing morning
Upon arrival I did ask for certain things for my disabled mother which we did not get. ok it was sorted but after much complaining. rooms ok basic. stains on my duvet cover so not happy and paint peeling from walls. but by far the...More
Thank Paul J
Response from WhitbreadHotels, Guest Relations at Premier Inn Gatwick Crawley Town West HotelResponded today
I'm very disappointed to hear of the experience you had. I can imagine how much frustration this caused and this certainly isn't what we'd expect for our guests nor is it our usual standard.
Rest assured, all comments have been passed back to...More
This is a well located hotel perfect for those early morning flights from Gatwick. Rooms were clean and staff were helpful. Free parking. The only downside, and it is a big one, is that the hotel is hot - very hot. With no air conditioning...More
A useful location with easy parking in front of hotel. Room was clean, spacious and comfortable and the reception service was excellent and exceptionally helpful when I needed to stay an extra night and they booked me into the same room with no hassle. The...More
The usual Premier Inn experience, let down by shortages in the kitchen and lack of choice of vegetarian meals.
The location of the hotel meant you had choice between hot and quiet with the window closed or cooler but noisy with the window open.Someone didn’t...More
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Very hot in room - fan not big enough to cover all of us. On a busy road so too noisy to have window open and sleep. Room was very clean and beds were comfortable enough, but very yellow grout between tiles in shower as...More