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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

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#11 of 28 Hotels in Crawley
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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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495 Reviews from our TripAdvisor Community

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There are newer reviews for Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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Showing 491: English reviews
Leiceste
Reviewed 2 weeks ago

I stayed at this Premier Inn As a over night stop on are way to gatwick Airport to fly to Jersey for my 52 birthday with my girlfriend The room were clean warm & the service is excellent & the grab a breakfast is an excellent and clever idea we will be staying at Premier Inns again in the future

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Helpful?
Thank Andrew W
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep. Our team strives to offer the best service possible to our guests. I hope that based on your experience with the hotel we can welcome you for future visits. Many...

Paignton, United Kingdom
Reviewed 2 weeks ago

Overall a very pleasant stay here the night before a flight from Gatwick. The hotel is in an old building and does not have a lift- a little inconvenient with lots of luggage and a small child. The rooms look to have been recently refurbished and are the usual Premier Inn standard (comfy bed, good shower, extra bedding etc). The...

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Helpful?
Thank denandmark
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. We are a small hotel, and as such don't have lift facilities, however a quick call to our hotel in advance could have assured you a ground floor room, and our team will always be on hand to help with luggage too. With regards to the cleanliness of...

London, United Kingdom
Reviewed 2 weeks ago

Found the room far too hot and the temp. control had no effect, also was woken up by shouting in the car park and an inconsiderate occupant in the room above stomping about in the early hours. The room was up to the usual standard that you would expect from Premier Inn and the staff were polite and helpful. One...

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Helpful?
1Thank sjc522
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for your review. I'm sorry to hear about the problems during your stay. We have a Team Member on site 24 hours a day who are here to assist with any issues and would have been able to speak to the occupants above. Should our team member not be present behind the reception desk, there is...

United Kingdom
Reviewed 4 weeks ago

Whether your flying from Gatwick or visiting the area this is possibly the best Premier Inn we have stayed at. Recently refurbished the rooms are excellent and are maintained to the highest standard. Both the check in lady and the night receptionist were superb and nothing was too much trouble. If you require a cab, I would advise against using...

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Helpful?
Thank ZippyandT
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you very much for your review, our team here works very hard to ensure that your stay is everything you hope for. I'm sorry to hear about your experience with Metro Cars - we have been using them for a long time and feedback this to them for information. Thanks again for your review and we look...

York, United Kingdom
Reviewed 5 weeks ago

God clean and quiet hotel, only problem we had was a private party going on in the adjoining pub and parking was full and no overflow facilities, had to sit in the car for some time until a space became available, luckily not until midnight when party ended.

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Helpful?
Thank sew71
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you for your review, we work hard to ensure your stay here is as you'd expect. We can only apologise for the disruption with the pub next door, it's a very rare occurence for the car park to be full, and we hope to welcome you back in the future. Many Thanks

Reviewed 31 October 2016 via mobile

A total pain right from the start being honest. Put us in a ground floor room after we told them on booking we needed one for my son in his wheelchair...this room had no bed for him so had to get him and his chair up to the first floor after putting all of our things in the room etc....

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Helpful?
Thank 5coo3y
WhitbreadHotels, Premier Inn Team at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Hi there Thanks for taking the time to share your review of London Gatwick Airport East. This hotel isn't the nearest hotel we have to Gatwick and the information of the location is given on the website before our guests confirm their booking accordingly. For future reference our nearest hotel for the airport is London Gatwick Airport, North Terminal Premier...

Oxford, United Kingdom
Reviewed 29 October 2016

Literally stayed just for the night as we had a very early flight out of Gatwick the following morning. Comfortable room, no thrills, pub next door though the food was poor and only a ten minute drive to the airport.

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Helpful?
Thank DJW64
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you for your review. A separate company owns the Pub next door to us and I will be sure to pass your comments on to the Pub Manager, I can only apologise for your experience there and we hope to welcome you back for a future stay. Many Thanks

Leicester, United Kingdom
Reviewed 26 October 2016

Stayed her for one night and after reviewing the menu of the pub next door (Parson's Pig) we were looking forward to a nice evening meal and a nice breakfast. We got neither. The pub has recently changed hands and is no longer part of the 'Do Drop Inns' change. The menu has been drastically reduced to very simple dishes...

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Helpful?
Thank Marshwiggle
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you for your review. Please accept our apologies on behalf of the Parson's Pig for your experiences there during your stay. The pub is a separate company to Whitbread and I will be sure to pass your comments onto the Management. Since the change in management, they currently aren't able to accept any business accounts however we...

Roermond, The Netherlands
Reviewed 25 October 2016

I've been a regular visitor to this Premier Inn, which offers a great accomodation, Very good rooms. clean etc etc as can be expected with this Hotel chain. Unfortunately, they don't offer the full Breakfast in the Pub next door anymore (change of managemenet ?) These days the breakfast is a stop n go breakfast in the Hotel lobby (breakfast...

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Helpful?
Thank limbo259
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you for your review, our team work hard to ensure your stay is as comfortable as you'd expect. You're very right in saying that the Parson's Pig Pub next door have indeed changed management, and currently no longer are open for breakfast, so as a result, we introduced our 'Grab & Go' breakfast which is a help...

Somerset, United Kingdom
Reviewed 24 October 2016

Stayed here on way to Gatwick and again on our return home. Staff very professional and efficient. Room was warm, clean and comfortable, we have stayed here several times now and will do again. Highly recommend this Premier Inn.

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Helpful?
Thank rosann_shearn
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest Thank you very much for your wonderful review of our hotel, both our Reception Team, and Housekeeping Team work hard to ensure your stay is as comfortable as it can be. We hope to see you again in the near future! Many Thanks

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Amenities

Highlights
  • Restaurant
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre ... more   less 

Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

Address: 1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: €52 - €86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport East (Balcombe Road) Hotel 3*
Number of rooms: 42
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Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley
Hotel Style:
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and other travellers.
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Questions? Get answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lift in the building.”
 of 5 bubbles denandmark, 21 Nov 2016 | Read review
“I believe all rooms have been refurbished and we had room 14 overlooking trees and garden.”
 of 5 bubbles ZippyandT, 8 Nov 2016 | Read review
“Rooms at far end of the building away from reception are quieter”
 of 5 bubbles gatpatandallthat, 24 Sep 2016 | Read review
“Not the disable room”
 of 5 bubbles kennypbridge, 20 Sep 2016 | Read review
“rooms at the back are a little quieter”
 of 5 bubbles 21ginap, 27 Aug 2016 | Read review
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