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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
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Hilton London Gatwick Airport
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6,770 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton London Gatwick Airport
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Showing 6,536: English reviews
Las Vegas, Nevada
Reviewed 4 days ago NEW

Easy acces to airport but certainly only an average hotel. Was upgraded to an executive room which was a very long walk from the lobby. We only had hand luggage but but this could be a problem if you had heavy suitcases. Would not want one of these rooms again even as a free upgrade. Garden restaurant food average and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Patricia H
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. It is clear that in some areas we did not achieve the scores or deliver the quality one would expect and please accept my sincerest apologies. Sincerely, Remco Norden, General Manager

Hamburg, Germany
Reviewed 4 days ago NEW

Practical location right next to Gatwick South terminal otherwise NOT matching the expectation of a Hilton Hotel.The bar is noisy and lacks atmosphere. The rooms are old fashioned in particular the bathroom.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank klausgh
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. It is clear that in some areas we did not achieve the scores or deliver the quality one would expect and please accept my sincerest apologies. We are hoping for refurbishment in the near future. Sincerely, Remco Norden, General Manager

Xanthi, Greece
Reviewed 4 days ago NEW

Not extremely expensive, very well located in the airport its just seconds away from the departures gate. Nice, spacious clean rooms with comfortable beds. Ideal selection for someone that has a flight around 8.00-9.00am in order to get a good night sleep. The whole checking process is a bit impersonal and employees are like robots but to be honest I...

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Helpful?
Thank Kostas M
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the good scores given and thank you so much. Your comments and feedback however have been passed to the relevant managers for review and we are extremely grateful to you. I do hope we will have the pleasure of welcoming you back to this hotel in...

Reviewed 5 days ago NEWvia mobile

Beautiful hotel pleasent and proffesional staff .......the breakfast is out of this world anything you could possibly want for breakfast they do it here . Yummy ! 😊 the beds are extremely cosy the bed linen is very soft and dreamy i really enjoyed my stay.

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Helpful?
Thank Samantha S
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. . Very best regards, Remco Norden, General...

Swansea County, United Kingdom
Reviewed 5 days ago NEW

Stayed overnight before fling abroad, great hotel, great facilities. So convenient for the airports, would recommend staying here before flying. Only downside is the cost of parking, but if you're not driving a great hotel to stay at.

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Helpful?
Thank stuart y
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. . Very best regards, Remco Norden, General...

London, United Kingdom
Reviewed 5 days ago NEW

We chose this hotel as it is joined to the airport and as we had a morning flight we thought it would be easier than battling the rush hour traffic from London. On arrival the check in desk was split into two queues I waited in one and when I reached the check in clerk Iwas then sent to the...

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Helpful?
2Thank Elaine W
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. It is clear that in some areas we did not achieve the scores or deliver the service or quality one would expect and please accept my sincerest apologies. Your post has been discussed with my management team and we will restore our usual quality. I was...

London, United Kingdom
Reviewed 1 week ago NEWvia mobile

Upgraded to executive suite with access to the lounge. Very clean and comfortable room and always looked after well in lounge. Nice well stocked tea tray and bottled water. We always stay here when using the airport great start to our holiday

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Helpful?
1Thank michelle r
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and to read your very positive feedback and thank you so very much. I am so very grateful that you continue to support us and thank you for your enduring confidence. We look forward to welcoming you back in the...

Reviewed 1 week ago NEWvia mobile

Service improved since the last time and the time before but on arrival the last time they took care of our luggage this time we had to carry our luggage to reception the amy's restaurant very good but as all airport hotels over priced

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Helpful?
Thank Barry F
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was delighted to see the scores given and thank you so much. Best regards, Remco Norden, General Manager

Hampshire
Reviewed 1 week ago

We thought it would be a nice treat to stay before our early morning flight. So disappointed. The public rooms are subject to icy blasts from the wind tunnel linking the hotel to the terminal so are quite uncomfortable. The room was average, but the bed rock-hard, and only two pillows were provided - we had to ring housekeeping for...

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Helpful?
1Thank trescomania
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post and at the outset please accept my apologies that on this occasion we did not reach expectation. Your feedback has been discussed with the relevant managers in my senior team and they have asked for their apologies to be linked with mine. Pricing and WIFI charges however are directed by Hilton as a company and...

Geneva, Geneve, Switzerland
Reviewed 1 week ago via mobile

Hilton is a good choice if you are heading off to the America's from Gatwick early the next day. Comfortable beds with pleasant room, reasonable price and plenty of eateries around. Friendly staff and good Speckled Hen beer at the bar.

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Helpful?
Thank Peter T
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was very pleased to see the scores and read your comments and feedback and thank you so very much. I am grateful that you chose our hotel. . Very best regards, Remco Norden, General Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: €97 - €167 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Gatwick Airport staff and other travellers.
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose an Executive Room and get access to the Executive Lounge.”
 of 5 bubbles frankinthesun, 20 Feb 2017 | Read review
“Try an Innkeepers Lodge instead!”
 of 5 bubbles trescomania, 13 Feb 2017 | Read review
“Register on the Hilton Honors reward site this helps with a speedy check in”
 of 5 bubbles Koalabob, 7 Feb 2017 | Read review
“Go to the premier inn next door, they guarantee a good nights sleep”
 of 5 bubbles Stuartharding, 5 Feb 2017 | Read review
“1st floor is on the same level as the walkway to the airport”
 of 5 bubbles simonc577, 5 Feb 2017 | Read review
5 of 5