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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
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Hilton London Gatwick Airport
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6,856 Reviews from our TripAdvisor Community

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Showing 6,621: English reviews
Start your review of Hilton London Gatwick Airport
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Glasgow, United Kingdom
Reviewed today NEW

Stayed for one night and never again, has to be worst Hilton I have stayed in. Room was clean enough although bathroom had mouldy round the bath. The bed was so uncomfortable as were the pillows. The room had a connecting door and we were rudely awakened by the occupants next door opening the door and being very noisy. Sleep...

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Thank ScotlandTravel-lover
Davenport, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Although I try to travel through London's Heathrow Airport and avoid Gatwick Airport; there is always one consolation waiting when I must use Gatwick: the Hilton London Gatwick Airport. It's generally available at a good price and its location is just great for departures and arrivals at Gatwick's South Terminal. Having tried the North Terminal's Sofitel a few times (nice);...

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Helpful?
3Thank frankinthesun
About Hotel's Favourite Review
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I am so very grateful for your continued support and confidence. It really is much appreciated. Very best regards, Remco Norden, General Manager

Berlin, Germany
Reviewed yesterday NEWvia mobile

Hilton as a brand should not offer anyhow the room quality sold in London Gatwick Hilton. I was given #4118 and the status of the room was disgusting for what the brand wants to stand for. Old room, old furnished, no equipped mini bar, no power plug near the bed and a bathroom which invites you not to use it...

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Helpful?
1Thank Pablo C
Brentwood, United Kingdom
Reviewed yesterday NEW

Checked in by Marco, who was extremely helpful, friendly and made my wife and I feel welcomed and a valued guest. Our room was very clean, and the beds comfortable. Water was available in the room at no extra cost, as was tea and coffee. We had decided to stay at the airport as we had an early morning flight...

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Helpful?
Thank Dirtdiver15
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and to read your very positive feedback and thank you so very much. We look forward to welcoming you back in the near future. Kindest regards, Remco Norden, General Manager

Cape Town, South Africa
Reviewed yesterday NEW

We stayed overnight for a connecting flight the next morning and booked this hotel due to its location , but will certainly look for an alternative if we ever had to return . The entire hotel has an old tired look and the rooms reflected this as well , we understand it's a transit hotel but it could do with...

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Helpful?
Thank Kevin G
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the scores given and do hope to welcome you back in the near future. Kindest regards, Remco Norden, General Manager

Dorset
Reviewed 2 days ago NEW

I usually use the Sofitel at North Terminal if I am flying out of Gatwick but as flight was leaving South Terminal and my friends had chosen Hilton I thought I would check it out. I booked a 9 Day Park and Fly package. Bag drop off and check in was smooth and I parked in the South Long Stay...

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Helpful?
Thank DoctorFeelgoodDorset
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post and for the good scores given. I was very pleased and grateful to read your review and thank you. Best regards, Remco Norden, General Manager

Uppsala, Sweden
Reviewed 3 days ago NEW

When i missed a flight from London recently i ended up staying in Hilton for one night in wait on the next available flight. It is very nice that the hotel is connected directly to the South Terminal, had to wait for less than a minute to be served by the front-desk personnel when i checked in. I was surprised...

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Helpful?
Thank Daniel Ö
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so much for choosing this hotel for your accommodation. I was very pleased and grateful to see the scores given and read your positive comments. Thank you again and I hope to have the pleasure of welcoming you back very soon. Best regards, Remco Norden, General Manager

Cambridgeshire
Reviewed 3 days ago NEW

Check in quick, but receptionist gave me incorrect directions to find room. After wandering around for ten minutes on the first floor, I found it on the ground floor. Right next to staff entrance to kitchens - very noisy room, lots of banging and shouting into the early hours. Stayed here many times in the past, but this was my...

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Helpful?
Thank CFPANDDWP
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I was however very sorry that on this occasion we did not reach expectation and please accept my unreserved apologies. I do hope however that we may have the opportunity to restore your impression in the future? Kind regards, Remco Norden, General Manager

Taipei, Taiwan
Reviewed 3 days ago NEW

Location: You can walk to the south terminal via a tunnel in around 5 min, and from which you can also take the free shuttle to the north terminal. Staff: Very friendly and efficient, so checking in and out was a breeze. Rooms: look tired, but the beds are still very comfortable. WiFi is fast. Toilet has a thin but...

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Helpful?
Thank Ed1982_10
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for your post and for the great scores. I was delighted to read your positive feedback relating to my team and thank you for your time. I do hope we will have the pleasure of welcoming you again in the future. Sincerely, Remco Norden, General Manager

Reviewed 3 days ago NEW

Stayed two nights - one outward and one inward. Booked in conjunction with long term car parking. Everything worked fine. Met outside the Hilton by car company who took car after photographing all round the vehicle. Booking in efficient although from first impressions you know it is a transit hotel and doesn't pretend to be anything else. Rooms functional/standard fare....

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Helpful?
Thank Passpartout40
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you so very much for choosing this hotel and for the great review. I was very pleased to read you probably visit us again and thank you for saying so. Best regards, Remco Norden, General Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: €88 - €171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Gatwick Airport staff and other travellers.
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Having stayed at this hotel in the past, I have never found any of the rooms anything but quiet.”
 of 5 bubbles Dirtdiver15, 21 Mar 2017 | Read review
“The rooms in the newer part of the hotel probably better than older part , but sill tired in appearance”
 of 5 bubbles jaredg286, 21 Mar 2017 | Read review
“Avoid ground floor rooms - very noisy”
 of 5 bubbles CFPANDDWP, 19 Mar 2017 | Read review
“Book through a third party website for better rates”
 of 5 bubbles Ed1982_10, 19 Mar 2017 | Read review
“Probably all the same as views limited.”
 of 5 bubbles Passpartout40, 19 Mar 2017 | Read review
5 of 5