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24/12/2017 25/12/2017
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    Innkeeper's Lodge Harrogate-West

    East Park House East Park House Beckwith Knowle Otley Road | The Pine Marten, Harrogate HG3 1PR, England
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    24/12/2017 25/12/2017
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    Traveller (38)
    Room & Suite (15)
    Dining (4)
    • Excellent34%
    • Very good40%
    • Average15%
    • Poor6%
    • Terrible5%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Hotel
    Room Service
    4.0 Star Hotel
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (206)
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    11 - 15 of 204 reviews

    Reviewed 28 July 2017 via mobile

    First of all I would like to say the beds are superb and the rooms incredibly clean. Issues: -After hours stairwell, steep and very dirty. -Rooms aren't labelled very well. -Rooms, too hot too cold. -Poor wifi

    Thank Jack B
    Response from AmyPineMarten, Director of Sales at Innkeeper's Lodge Harrogate-WestResponded 30 July 2017

    Hi Jack, I'm glad you enjoyed your stay, stairwell is looking beautiful again and I will look into the signage for the rooms to make it clearer for all to see. The new mattresses are going down a treat.

    Reviewed 17 July 2017

    Stayed for 2 nights over the weekend in mid-July. We were allocated room 4 and first impressions were good apart from some small rips in the carpet. The main problem was the bed mattress, one of the most uncomfortable I have ever experienced, I rarely...More

    1  Thank mallett777
    Response from KimmyThePineMarten, Guest Relations Manager at Innkeeper's Lodge Harrogate-WestResponded 19 July 2017

    Hello Mallett777, Thank you for your review. I am really sorry you had a bad experience with us. I have passed on your feedback to the management team and you will be pleased to know new mattresses' are getting ordered! Yay!! I hope you come...More

    Reviewed 17 June 2017

    We stayed there with friends and from the moment we arrived until we left we were treated like very important guests. Sadly our friends had a family emergency whilst they were there and the manager refunded all the money even though we had booked a...More

    1  Thank DelphiaCarroll
    Response from KimmyThePineMarten, Guest Relations Manager at Innkeeper's Lodge Harrogate-WestResponded 18 June 2017

    Hello, I am really sorry to hear about your friends family emergency, I really hope all is well now. We were happy to help where we could. Thank you very much for taking time out to write this review, we really appreciate it! We hope...More

    Reviewed 15 June 2017

    Stayed last night in Room 2 - don't be fooled by the room pics!! Sleeping on the bed was like sleeping on a bag of spanners, in fact sleep was impossible! Carpet and walls stained and the floorboards creaked loudly every step you took as...More

    Thank diverboy10
    Response from KimmyThePineMarten, Guest Relations Manager at Innkeeper's Lodge Harrogate-WestResponded 17 June 2017

    Hello diverboy10, Many thanks for taking time out to write your review on us, although it's not the review we would of liked we welcome all feedback. We will be changing the mattresses in our rooms in the not so distant future and I will...More

    Reviewed 13 June 2017 via mobile

    Stayed for three nights in a comfortable room. The food was excellent served properly by friendly, well-trained staff. Would certainly stay here again. The only drawback for me as I get older is that there is no lift which was not surprise in this older...More

    Thank mvwardell
    Response from KimmyThePineMarten, Guest Relations Manager at Innkeeper's Lodge Harrogate-WestResponded 17 June 2017

    Hello Mvwardell, Great to hear you had a good stay and enjoyed your visit. I will be sure to pass on your feedback to the whole team I know they will be pleased. Thank you so much for taking time out to write a review...More

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    • Location
    • United Kingdom >
    • England >
    • Yorkshire >
    • North Yorkshire >
    • Harrogate
    • Also Known As
    • The Pine Marten (Innkeeper`s Lodge) Hotel Harrogate ,
    • Pine Marten Innkeepers Harrogate ,
    • Innkeeper's Lodge Harrogate-West Yorkshire
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    Traveller (38)
    Room & Suite (15)
    Dining (4)
    Hotel & Grounds (22)
    Bathroom (6)
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    Questions & Answers
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    Room Tips
    "If you're taller than 5"5 ask for a room on the first floor so you don't bang your head!"
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    "Room 4 was very nice, looked over the garden"
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    "Room 4 is a good choice"
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    "Room 1 provided they get a new bed/mattress"
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