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Somerset Hotel

7 reviews
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Overview
2.0
7 reviews
  • Excellent0%
  • Very good0%
  • Average14%
  • Poor58%
  • Terrible28%
7 Apr 2016
“Scary and disappointing”
15 Jul 2015
“Disappointing ”
Non-Smoking Rooms
Bar/Lounge
3.5 Star Hotel
All hotel details
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1 - 5 of 6 reviews
Reviewed 7 April 2016

We booked through website. Website was not up todate (out by a couple years). Whilst unpacking car, people were looking in our car. Room smelt damp and horrible. It was chilly so I checked out heater, hadn't been test and tagged wince 2011. We didn't...More

Thank Di C
Response from Goodstone2015, Guest Relations Manager at Somerset HotelResponded 20 April 2016

We are very sorry that your experience was unpleasant. We will certainly have all your comments looked into and addressed. The Somerset is definitely budget accommodation, but that in no way means in should not be clean and properly maintained. We thank you for your...More

Reviewed 15 July 2015 via mobile

We booked through a web site which said restaurant down stairs. No restaurant!! The room was upstairs and every second floor board creaked so every time someone walked past our room we woke up. The wall paper was falling off the walls in our room....More

Thank Myhoneyfamily
Response from GoodstoneGroup, Owner at Somerset HotelResponded 25 September 2015

Sorry for your unpleasant visit - will find the website with the outdated info ASAP, and will ensure management are advised out the cob webs. thank you

Reviewed 26 February 2015

Me and my partner stayed in Somerset hotel. The room was nice however we usually dont like the cleaners cleaning our room during our stays so we just ask for fresh towels to be put out the front of our door. We also put our...More

Thank Gaicobb
Response from GoodstoneGroup, Owner at Somerset HotelResponded 20 May 2015

HI So sorry about the issue with your linen. There must have been a misunderstanding. The matter will be discussed with local management. thank you

Reviewed 17 December 2014

The mattress and bedding was very old and gave us backache the next morning. But for that price can't complain much. Had enough tea and an ensuite which made it a bit easy and the common area with the microwave was handy. The pub can...More

Thank Kangaroochy
Response from GoodstoneGroup, Owner at Somerset HotelResponded 18 December 2014

Thanks for your comments. We believe the rates are reasonable - it is an old hotel. We will be hoping to update the beds in the near future. thank you

Reviewed 20 October 2012

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Review collected in partnership with Quickbeds
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About
Amenities
Top amenities
Bar/Lounge
Room amenities
Refrigerator in room
Things to do
Bar/Lounge
Details
Price range
US$44 - US$46 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$44 - US$46 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available
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