A) they charge you if you have food delivered at the front desk to be delivered to your room. B) breakfast hot buffet is cold C) room has no table for coffee or snacks D) no hand towels provided E) no rack for hand towels F) hair blower not working properly
Stayed here many times before and it was great, always loved it and now I have come back to the most messed up place you can imagine. Let me explain, as a resident you can only now use the newer casino pool, ok I hear you say, so what? Well the smaller older pool is now only available to day guests and non resident. This is where the bar and restaurant are. There is nothing at the new pool you can only order water and chips pool side there. So if you enjoy the warm weather and water of the neqer pool and you want something to eat or drink as a resident you can only do it in your room. How is this possible, where is the sense in this especially as I have a house locally and could have come as a day guest, enjoyed the older and in my opinion better pool, had a drink and food by the pool and listened to music all at a much reduced cost. None of these options are available to you if you actually pay to stay the night. The staff are still great and it's not their fault they are just following ludicrous guidelines set up their management team. Sorry as I always said I loved this place but absolutely no point in coming back under these circumstances…
The place is beautiful, however: 1. These mess outside our room were not ours, these mess were already here when we checked in (around 3:30pm) so i thought maybe the staff didn’t cleared it up yet. We took a dip in their pool and also had our dinner but when we went back around 8pm and these mess were still here so i called the front desk to report and said they will clear it up. The next day when i woke up and went out of room around 6am, these were still there untouched. What a sight. 2. Only one pool was open, the other pool near olives resto still closed, we went here last feb 2021 so this was our 2nd time here and the last time we went here only one pool can be used. So i think they have not opened the other pool since then. The closed pool still have water in it full of tadpoles. 3. Upon checking in, we were told of the policies. Front desk told us that we cannot park inside near the villas we need to park at their designated parking areas which is a few hundred walk away and we did not mind since it’s their policy. But when we went to our designated villa we saw so many vehicles were parked inside. We asked the guard if we can also park inside since there were vehicles that were parked when they say it’s not allowed, the guard just told me that they have already reported it to the management since there were also other guests complaining but the management did not do anything about it. Disappointing coz they dont stick with their rules/policies. 4. Garden of tulips already gone. 5. The play ground was not maintained, see saw already broken. Grass unkempt.…
A very nice place to celebrate events though its very farm from the city, you will not regret going here because the place is very nice. Though we have not experienced the orher amenities because we were just here for one day and did not spend the night there, we enjoyed the function hall or events center. The chandeliers are one of the caprivating things and can never forget. It makes me want to sing chandelier. But yeah, i am hoping someday to spend a day at this place with my loved ones.
A family vacation after lockdown in 2020 and another locdown on 2nd trimester of 2021. Our grown up kids are excited and up for some fresh getaway. I fell in love with the photos of the place on website so I decided to book 3days 2nights accommodation. Pristine swimming pool, nice garden, rooms and resto inside the the villa compound which is separately gated. When we got to the area, there was first gate at the end of Col. Guido St., which I guess the main gate (east ridge) of the entire property. They asked where are were going. I showed our itinerary and we were asked to leave an ID but we weren't given any gate pass. (which they can deny that we left an ID )moving on, upon arriving at the thunderbird compound, another security guard stop us for some protocols and accommodation details. Again we were asked to leave an ID. We were scrambling to find another ID because my husband doesn't want to leave his drivers license. Upon entering the property we notice how far the front desk office from the rows of villas. The huge pool and Garden area was close to the gated villas that has adjacent gate going to the casino. upon check in, IATF protocol is being implemented inside the bldg. which made me feel secured. They accept card payment but just make sure to keep cash at hand because they require cash deposit of Php2000 they don't accept credit card hold/deposit for incidentals. The main swimming pool facing city view was close. While we are waiting for the availability of our room we had lunch at Olives resto next to the front desk bldg. My kids are happy for the food pizza, pasta, chicken fish fillet and the cocktails. We travel a lot and we love to dine in. We appreciate different cuisines so I can say Olive's food are tasty and descent, except for the free food that comes with the accommodation, also the breakfast was sad. I guess those are from different resto. The day we arrived July 09 Friday until the next whole day the manager on duty and its staff at Olives are very accommodating specially during the birthday dinner at the resto. We were asked to wear face shield on top of our face mask during breakfast whenever we get close to the buffet table. But I notice the manager and staff the fallowing day, (3rd Day) was not keen on the protocols. I saw guest on buffet table not wearing their face shield some guest are wearing face mask down to their chin. I call the attention of the manager but I don't see him implementing it up until we left. I end up cutting short our breakfast and gone back to our villa. Swimming pool close to the main villa is huge water is a bit hazy and some part of the pool floor was slippery (under the water). The pool is beautiful and huge though so social distancing is well observed. When we left we went back to the same gate (east ridge) where we left our ID the first time. The guard on duty (which is different from the guard who took my husbands ID when we get in) tried to find the ID. After looking around he said ID was no longer there. He said maybe it was already turned over to their office which is unfortunately close on Sundays. so meaning to say, we need to comeback the next day just to go to their office and get the ID back. From Las PInas to Rizal. I got so confused so I went down of the car a man who seems like their manager, explained in a very arrogant way how their protocol goes and their policy. I guess if anyone wish to go this route for a vacation you must ask the hotel beforehand about this gate policy and collecting ID without gate pass to avoid this kind and unnecessary inconvenience. Again this is the Eastridge gate. First gate before the Thunderbird gate.…
Before even getting there if you travel soon the road from Bitucan to Taytay is under repair and going there you will encounter one lane on a broken up road. We got a promo for 5K per night Premium room that was not premium with meals. The meals were fair and breakfast was just okay. The archery and paint ball range is closed due to a storm last year. The place is lush but the landscape was not taken cared for when we arrived. The golf course looked great. The main pool was good but the pool near the Olive resto was not available. When you get to the Eastridge gate they will hold your ID. Make sure you tell them when you plan to return so they don't turn it in to their office. They seem to have a very limited staff and when I called housekeeping, room service or the front desk it's hard to get someone to pick up. I ended up walking over several times to get help. In my opinion they are not ready to fully open. The casino was very small with lots of machines turned off and the live tables upstairs was roped off. The only reason we tried this place is because of the volcano in Taal. Maybe I Should have gambled with the volcano instead of the Thunderbird. One last thing I wish to say is that the road from Col. Guido to the resort is super steep. I was worried that when I go back down the hill my car my slide off the road due to the rain. I'm not an engineer but I know that the grade is over when is considered standard (which I believe is about 12 percent grade). I would not be surprised if it was double that.…
Me and my husband celebrated our 5th wedding anniversary here at thunderbird rizal, we had a great stay! The foods are great also at olive's restaurant, the staffs are friendly. Very relaxing and sobrang perfect sa couples like us ang view, fresh air and para kaming nasa tagaytay :)
We booked this resort for one and only reason: to enjoy its Majestic Fireworks as advertised. And there were no fireworks! We were not informed until I asked the waiter at around 11pm! We were so disappointed - its website and FB page are still showing it. Where’s the truth in advertising? Media Noche from 7pm to 1am was another joke. It was simply a buffet dinner with very limited choices. We thought there will be some finger food or some refreshments or just coffee until 1am. Haha. Raffle - at least we won a minor item. Thanks! This is the only resort that requires all the personal details of my family members. We need to manually fill-out one registration page for each accompanying family member! This is a first! Reception staff - not so welcoming. Restaurant staff - very accommodating. Food choices should be improved. The initial room assigned to us was the farthest! The room key cards didn’t work I had to call housekeeping to help. Thankfully, he advised that I demand to be transferred to a room at a better location. Overall, for the price we paid and the occasion, this is below expectations. …
I like the property but the staff are really inhospitable. Specially the receptionist, the manager of their restaurant and the waitress/waiters are really untrained. Here’s the story We booked 10 rooms junior suites for 10 days because my wedding location is near in Thunderbird and also they have golf course. I also booked a dinner buffet for my birthday party for 40 pax Php 980 per person. First day, my whole family (15 persons) from the Netherlands came from airport to thunderbird travel time was 3hrs because of the traffic. We arrived 9 in the evening. We directly went to the restaurant to eat because we were so hungry ( Netherlands to Manila ETA 21hrs flight) we ordered 15 pizzas, after 1hr the waiter came “Sir we don’t have a dough anymore so no pizza” we were sitting for like 1hr waiting for nothing. We talked to the manager he said that because there’s a wedding in their hotel that is why they don’t have much supplies. Like seriously? We’re also a guests!! After 2hrs of waiting the pizza came but only 3 pieces, how could we eat the pizza we are 15 people and only 3 pizzas came! The next day my birthday dinner, I booked 3 rooms for my friends because thunderbird is really far away its almost at the top of the mountain. It’s written to their website junior suites ( 2 beds ) are fit for 4 persons. I have 12 friends. The receptionist names Franz, he told me that the room is only fit for two people, and I have to pay per head for the additional person which is 2500php. I was like, I am paying for the room not per person. The room was really big and it has king size bed and 45 square meters big. So how came 4 person are not fit in 2 king sizes bed?! Seriously Thunderbird resorts they just want our money because they know that we are not from Manila. They charge everything. Specially the shuttle, it is for free but they want us to pay php2000 pesos going to the desired location and another php2000 going back to hotel. If the owner of thunderbird reading this review, oh please fire all those people who destroying the image of your resorts. You have a really nice resort but your staffs are really untrained and unfriendly. Overall our stay in Thunderbird was a totally disaster we didn’t even expect that our budget for the hotel is going to be double because of those greedy people. If I were you don’t book in this hotel, better stay some part in Manila not in Thunderbird. We also found a dead frog inside the room!!! 😭😭 and few cockroaches 😢😢😢…
My friend booked for 5 rooms, we were at rm110 last Feb 8. We used the same room where the make up artist prepared. Room are old I guest, coz the wood floors needs to repair and the rm115 where the 2 newly wed stayed, the wood floor has damaged. I will not Retaliate everything coz I know they know what I am talking about. My other fren ask for toothbrush Rm 109 but they said it has an extra charge. On my point of view, u can give the xtra toothbrush at the vacant room coz it was 5 suites booked but we only occupied 4rooms. Receptionist are not that friendly, not even bother ask how was our stay or experienced. Its my first stay at Thunderbird. When we had our bfast at Olives food is ok.but sevice is poor as well,how can a waiter just flip the placemat ONLY infront of us instead of wiping it with cloth to crumb coz we asked him to clean the table for 6person. View is good, the 1,000 tulips are very nice during the night but didn't manage to take photo coz we are tired. The pool was really tempting. Like what I've said, VIEW is relaxing. I still want to go back here, in spite of the flaws. …
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