We booked the Greenway Manor for a recent family occasion and having been here for other occasions and had meals here previously we weren’t expecting too much but we were absolutely appalled by our visit on this, our last ever visit to this hotel. We booked a set menu. A number of our group got “cream of vegetable” soup. What was put in front of them was congealed puréed baby food. I never thought you could get thick but watery soup, I’ve been proven wrong…you can!! After having to ask for bread or a roll, which was on the menu, we received razor thin frozen brown bread that seemed to be an effort to be served. The Caesar salad was on a saucer thrown together, again watery & tasteless. Following this was the main course, again most of the party chose roast prime sirloin beef. It arrived out high on the plate, at long last a decent portion of food. Alas, this was not to be….the beef was folded and when this was cut into we had 40% gristle, 30% fat, and about 30% edible meat. My husband ordered the fish, well the search is still of for the fish we could hardly find the sliver of hair on the plate. The chicken was over cooked, dry and not freshly cooked by any stretch. Even the proper sauce was pretty tasteless. The accompanying small dish of vegetables for the table was again watery and tasteless. All in all a very poor meal. Dessert was laughable a frozen bite size toffee or coffee cake, we can’t decide as there was a taste of neither. The drinks were over priced , the staff looked harassed and unmotivated. There were no redeeming features of this meal. We left hungry but very determined that we will NEVER go to this establishment again. If I could give less than a one star I would happily.…
We recently visited the Greenway manor again to give it a second go as our first visit was a total disaster. Trevor excelled him self at making sure everything was perfect for us and his level off customer service was exceptional any request we had he did his best . It's not often you come across some one like him that gives you such great service with a hint of humour . The food was great on the Friday night but unfortunately the carvery on the Saturday let us down . Rooms were spotless and we all enjoyed our stay. Thanks to Melissa for been so helpful . We will be back big shout out to Trevor for making our weekend so special
I wasn't going to write a review, however, due to the abysmal customer service I received I feel others should be warned. I am also writing this review I was not asked how my stay was at time of check-out, so I was unable to discuss the points below with anyone. Unfortunately, the following is not a complementary one. Firstly, the reception staff – when I called prior to arrival to book dinner, I was told that dinner reservations are not required. Upon arrival, we paid €210 for the stay, but were then informed that we did in fact have to book dinner – at the reservation desk, near front of house. We informed the person at the reservation desk that we were residents, and booked a table for 8pm. Side note – the reception staff was not wearing a mask, and signage for Room 22 is not visible on the landing of the first floor – we had to search around before we finally saw the sign at the end of the long corridor which is not visible from the main door. We got to the bedroom which overlooked a roof of an outbuilding and some of the outside bar area; the temperature in the room was over 26°C and we had to keep the windows closed due to the noise coming from the outside bar. We set the temperature control to a lower temperature – however, as we learned when we returned to the room later that night, this was not working. The temperature at night was unbearable – resulting in no sleep whatsoever. On the plus side – it was a nice surprise to see a large TV in the room, however, there was no remote control for it so we couldn’t use it. Some other points – the light over the vanity mirror in the bedroom was not working, the shampoo and conditioner bottles were deciphered by practically washed off marker, and the shampoo dispenser did not work at all. At 8pm, we went for our dinner reservation; while waiting to be served, non-residents arrived and were asked if they would like to avail of the BBQ or carvery menu – they noted that they just wanted drinks and were shown to their seat. We then informed the staff of our reservation and were shown to our seats – in the process of which, we observed other patrons being served salads, and other foods – so we were looking forward to seeing the menu and having a meal. We were seated outside in the gazebo at the rear, which we understood to be the resident’s space. To our surprise, we were subsequently given just a carvery menu with very limited options. Upon asking if there was another menu available for residents, we were informed no, and upon querying the BBQ menu which we had heard of previously, we were simply told that it’s at another section of the hotel, and we could not have a menu to see the options there. When we mentioned that we saw some patrons being served other foods inside the hotel which were clearly not those off the carvery menu – the staff did not know how this was possible and suggested that those people possibly ordered ahead (which we attempted to do ourselves – but were advised that we did not have to). Whilst we were waiting for some clarity regarding menus, we observed a party of two being served a cheese board with other appetisers, which made us question the menu once again – in this instance, the staff advised that the party “have a tab open”, and that one of the women was the chef’s partner. As a favour, we were offered some sandwiches which were made available to us through a different menu. Unable to crack the code to the clearly secret menu which some patrons had access to, we went to the self-service the carvery. Covid hygiene was a concern here – we were served by staff not wearing a mask, and the cutlery was assembled, half-wrapped in individual napkins. When we returned to our table, we asked for a drinks menu which was given to us on a the staff’s personal phone as opposed to a physical menu – we were asked to flick through the photos to see the cocktail options. As we ordered our second round of drinks, there seemed to be an issue with the WiFi of the card machine – to which the staff suggested that they take my card and tap it on the machine when it’s closer to the bar; this raised serious security risk questions in our minds, and we obviously chose to follow the staff inside the bar instead. The card machine issues continued throughout the night. Payments were rejected multiple times; multiple card machines were attempted to be used; this is the first time where we found paying with card counterproductive in terms of efficiency and safety as the unsanitised keypad card machines were shuffled amongst staff. Our drinks – a Mojito served in a small obvious water glass as opposed to a cocktail glass, and from our total of five rounds of drinks, each order had a mistake, and/or cocktails were of poor quality. The Mojito tasted off; the poorly presented Espresso Martini tasted like the tail-end of a poorly brewed coffee with no hint of alcohol. We mentioned this to some staff and recommended the Loop the Loop cocktails – we ordered a round, but to our surprise, these both tasted like two completely different cocktails. The important part - While we were sitting outside, I saw a rodent run across the tarmac beside us – which gave me a fright. A few minutes went by and the then I saw another one at the entrance of the area right beside our table – this one, being a foot away from me. I immediately jumped from my seat and requested a table indoors. A patron beside us also noticed the mouse and rushed indoors. Besides this being incredibly distressing to me as I (and many others) have a fear of rodents, dining so close to vermin is unsanitary and revolting. The situation was downplayed by staff, who were uncertain how to deal with the situation. We asked to be seated indoors, which we were denied and were offered a different seat outdoors. We took two spare seats indoors near the bar and were then prompted that we cannot take said seats as they are for residents only – which we told the staff repeatedly that we were. We understood that we were now seated in the resident’s bar, and here we experienced the aforementioned mix-ups with drink orders, and a range of other points of concern. The male toilet facilities were blocked and overflowing, the female facilities was unsanitary and messy. We saw how some patrons asked a staff member not to “be so aggressive” as there was apparently a dispute of drink orders (which we experienced ourselves), and then overheard the same staff flaunt to others about the incident right in front of us. Post 11.30pm, we saw non-residents lounging at the bar; unmasked, and being served alcohol – bypassing all current regulations. This was one of the few points addressed by the staff member when we sent the information contained in this review to them first, they denied this claim but, I would encourage them to just at their CCTV footage of the night, which will clearly display all of the above or perhaps their phone records as the staff were calling the non residents taxis, whichever is easiest for them. We were informed that breakfast ended at 10.30am on a Sunday, and albeit we wanted to get the day started early, we were exhausted from not getting any sleep in the extremely hot room, so we got to the breakfast room at 10.10am after queuing with others. Whilst we were given a menu, we had to ask a member of staff to take our order – it was now 10.27am and approaching the 10.30am cut-off. They prompted another member of staff, who finally took our order. Keeping with the trend of our experience, our breakfasts had some ordered items missing – tomatoes and a yoghurt. The fruit salad was a mixture of some fresh fruit and others which tasted foul – the watermelon being one. When we walked back to our room from breakfast, and leaving the hotel, we noticed that the cleaning staff were not wearing any facial coverings. This raised a serious concern for the safety of the staff, and us – they are cleaning rooms which were used by patrons who would have been carrying the virus, and if contracted, the staff could then essentially contaminate all rooms which they serviced. Lack of facial coverings for staff was a common theme throughout the premises – some did not wear any, others covered their mouth with their hand, whilst some used their masks to only cover their chin or mouth. Again, this claim can be easily verified by the hotel examining CCTV. The staff overall seemed to have no unity, were distanced from their roles, and lacked the most basic of customer service skills. Whilst we did have a pleasant encounter with a blonde girl, when we shared some of our experiences, she mentioned that there was no management on site, but that she will bring our concerns to them. The lack of experience in staff, and seemingly no management and leadership was possibly the root cause for the semi-chaotic atmosphere we witnessed. We had received a recommendation to stay on the premises and were hopeful that our experience would be similar, since we were paying a premium price for a room. However, our experience failed to meet even the most basic expectations. I am saddened to share that we checked out somewhat shocked, deflated, tired, and unsatisfied with our stay. Whilst we stayed in many hotels, this was by far the worst experience we have had.…
Staff here are extremely helpful and friendly especially Dee on reception who look after us anytime we stay in room 13 which is their new suite with balcony excellent food and management ensure your stay is comfortable and your needs are adhered to the management and staff try to get to know their guests and talk to you in a way that they make you feel very welcome and part of the family room 13 is the room guest should stay in the room is massive with a 55" smart TV a luxury 3 seater couch 4 poster bed and a balcony that you could nearly hold a small wedding on it overlooks the Japanese Bridge on their fabulous gardens cost of suite is extremely reasonable
My son and his new wife held their wedding ceremony and reception here recently. Melissa and her team made it the most fantastic and faultless day from beginning to end. The way they use the hotels reception rooms, outside areas and magnificent gardens is nothing short of awesome. The food served from the pre-dinner reception, dinner and late supper was delicious and piping hot. Lastly, I want to assure readers of this review that I have not been encouraged by the hotel to post this and I have no connection with the hotel in any way.
We recently stayed here with 3 year old. Rooms are very clean. Only thing was room is quite warm during hot weather. Tv is huge. Breakfast was nice however with covid...perhaps it would be an idea to not leave unused cutlery on table for next person to use. Dinner was delicious. It was nice and quiet during our stay. However on a few occasions staff members were seen not wearing masks. I feel if you are working in hospitality industry you should wear masks or face coverings at all times so customers feel comfortable.
We are just back from a family break to the Greenway Manor Hotel. Such a lovely, relaxing hotel in a beautiful setting. The kids loved playing football on the astro pitch. The staff were friendly and helpful. The room was a great size for a family of five. Food was excellent. We'll definitely be back.
From the moment we booked our wedding here 2 years ago right up to the big day we could not have asked for anything better! Constant reassurance through out the covid pandemic, and even when I got stressed they were always v quick to answer any of our questions or requests.. Staff were amazing throughout our experience, to Melissa, grainne, Ben and Kian who were just a few of the amazing staff who stood out on our big day! The rooms were fabulous the food was fantastic and i would 100%r recommend anyone to stay, dine or have their event at the greenway manor Hotel! I can not thank everyone enough!! Mr. & Mrs. McGrath 🎉🎉 ye made our dreams come true!!
Delighted to have found this place for a family staycation in July. The staff were really helpful & friendly, the room seemed to be newly refurbished, a good size and it was a good base location for travelling around Waterford. Highly recommended. The only problem that we had was wait times for food / service but to be fair I think that they were training new staff and they were extremely busy. We also had to pay upfront when ordering so if you wanted to order anything else you had to pay each time as opposed to paying one bill at the end which we thought was a bit odd. Apart from that we enjoyed our stay and will definitely return.
We had food and dinner at the Greenway Manor. Food was absolutely fabulous. Our server we believe her name was Saoirse was a fantastic young lady, very hard working!! Would recommend to a friend any day.