On arrival here as an essential worker needing accommodation, I was greeted horribly by the receptionist, Lorraine, who was extremely rude towards me. She said she needed a letter from my job stating who I was, which she got and wasn't happy with. I then put her on a call to my work to clarify that i work there and she still wasn't happy with that. I provided 2 letters from work and my student ID and was interrogated by her asking why I didn't have my own company ID and other irrelevant questions such as if my work was paying for my stay? . I was given a discounted price on the phone and was charged nearly double on arrival. She had no issue in refusing me and practically harassed me with questions that weren't her business, it was appalling and I will defientntly not be staying here again, she was not one bit welcoming towards me and it seemed as if she didn't trust my credibility on working with the company i work for even after providing her with a headed paper she said 'anyone could have picked this up off the floor', fairly unlikely to happen its a government document.…
There was a long queue for check in, fairly understandable as a group of contractors was checking in at the same time. However the one person on check in was having to run backwards and forwards in between check ins as a couple of people had rooms that had no keys. On getting to our pre booked family room, we found the room had only been set up for three people. The fourth bed was still folded up under the single bed. Reception finally came to sort out the problem and she took one look into the room and stated that the other bed was there and pointed. We use travelodge hotels regularly in the UK and I have not once ever had to put my own bed up and chase down sheets from reception and I wasn't starting this day. So she grudgingly put the bed up, grudgingly fetched sheets for it and then grudgingly agreed to bring toilet roll since there was none in the room. The good points are that the beds are comfy, there's a Tesco and a petrol station across the road and it is only ten minutes down the road to Bunratty Castle. …
I thought for what we paid the value was exceptional. We did arrive late and left early for a rugby match so it didn't make sense to pay alot of money for our stay. We had a lovely bedroom and the hotel was quiet, we slept well and I loved the tea/coffee facility in the rooms. Thank you.
As this is close to limerick and king johns castle it was exactly right for my 1st visit to ireland. Tours by day to cork,waterford and galway were convenient, castles everywhere! The cliffs of moher were important as last year i went to noumea on a cruise to see theirs. The sorroundings quite different...Its lack of open spaces being the obvious one at first .seeing a grey squirrel was lucky as where,s the wildlife supposed to roam. Not like theres room for herds of wild kangaroos is there
A long way out of town. Comfortable rooms. Would have liked a hairdryer and an iron in the room. Nothing nearby except Aldi which is a positive. Couldn’t find staff at reception it served a purpose. Car parking facility is very good😍
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