After working outside in the rain all day we were looking forward to staying in a nice warm comfortable hotel with a hot shower warm meal and a few drinks. The Restaurant was closed the bar was closed the room was freezing the shower was cold. We could get a drink sent to the room couldn’t drink it it was stinking. The breakfast the next morning was ordered for us and was horrible. We spent €200 for a horrible night. When brought to the manager she old had excuses about anything that was wrong. We got no apologies or offered some of our money back. The manager had no management skills or customer service just too busy making excuses and push blame onto her guests. Such a shame as the actual hotel was decent and could be booming under the right management Do not waste your money on this hotel you’ll get a proper ran hotel for the same money or you’d get better service in a b&b for half the price. …
I don’t normally get time to leave reviews but we had such a fabulous time in The SpringHill Hotel and the staff took such good care of us (in particular Emma Jayne, Avril and Marie) that I couldn’t not give them and this beautiful venue a mention. Myself and my partner attended a wedding here and ended up staying two extra days as we both agreed it was a 10 out of 10 ⭐️ experience from start to finish. The rooms, the food and the staff were just top class. We didn’t want to leave and will certainly be back.
We stayed here for three nights. On arrival, receptionist was nice and welcoming but then we went to our room. The room was tiny, carpets were stained, bathroom was filthy. My husband found a bra under one of the beds and there were blood stains all over the sheets. He brought the bra down to reception and all we got was a simple apology. We knew the hotel was looking after non paying guests, however we naively thought that they would be separate from paying guests. This was not the case, they were everywhere. Their kids were running up and down the hallways until midnight, the coffee dock wasn’t open and the bar closed at 11 every night, unless you were a non paying guest! We attended a wedding in the Langton hotel (absolutely fabulous hotel which unfortunately had no free rooms as we checked!!!), we got back to the Springhill just after 11pm with our autistic son. My husband went to the bar to get a jug of water and was told “the bars closed” my husband explained that all he wanted was a jug of water for our son, the barman agreed to give it to him and whilst he was getting it a Non paying woman came in to the bar. The barman told her they were closed, to which she replied “I want beer”. The barman said ok and proceeded to serve her!!!! Breakfast was ok, but never once were we greeted by staff or asked for our room number. It was a case of find a free table that wasn’t occupied by non paying guests in their pyjamas. Room service was non existent and the tv stopped working on day 2. Any time we had a shower (in a bathroom that you could go to the toilet, wash your hands and have a shower all at once in it was that small) the bathroom floor flooded. The hotels only saving grace was their pool. The staff were lovely and the water was lovely and cool. I would strongly advise any families considering staying here to think again. We have nothing against the Non paying guests and our hearts go out to the children but this hotel will treat you as second class to the Non paying guests. They should not be taking on paying guests whilst they are nearly full with Non paying guests . We saved for months for our holiday and this hotel has left a bitter taste in our mouths. We’d love to go back to Kilkenny but it’s safe to say we will never go back to the Springhill Court Hotel.…
For a family of 5, rooms are rubbish - small room with little space. All rooms seem to be the same size whether you are a family or couple. We did not get great value for money and I would not recommend this Hotel in Kilkenny
Shoddy stay. Arrived on 22nd June for 2 nights stayed 1 and booked out. Went to paddock bar at 19.20 to be told kitchen closes at 19.30 lovely girl managed to get us food. Then told bar closes at 21.00 and you can sit in residents bar where children are running everywhere. Man on reception had to open bar and didn't know how to make a Smithwicks shandy partner had to show him. It's a farce, we always stay here but doubt if we will return. Very dissapointed as we went for a friend's birthday which is today and the whole experience was just bad.
My friend had Booked this hotel in December 2021 for a group of 25 friends, everything was booked and paid for i.e transport/ activities just to name a few, bus was non refundable which was €1500, we rang the hotel the start of may and to our dismay they told us our rooms were cancelled and that was that, didn’t have anything organised for us or wouldn’t assist us in finding somewhere else and it’s too late now to find somewhere now, I would highly recommend not staying in this hotel as they are not reliable, if I could give no star on this place I would……. A place not to be booked….stay clear
Some staff are really nice. Was overcharged, someone else was given our food. There is alot of Ukraine staying in hotel, have nothing against this but children are doing knick nacks on doors, following us in the playground, sitting out in corridors and running a muck. This is not fair on paying customers
Arrived in the paddock bar in which we waited to be seated, we then took a seat after a couple of staff had noticed us but we were not greeted. After a length of time we had then realised that seven staff were standing around the bar empty handed talking amongst one another, to make things worse one staff member had made eye contact with us numerous times but still no attempt was made to even give us menus. We then took it upon ourselves to go up and ask to be looked after in which we were. The food arrived relatively quick but we were certainly not impressed by the portion size. As we had already gone for a swim in their leisure centre, we were craving a good feed. We ordered two goujons and chips expecting a decent sized portion, what we got was quite the opposite it resembled a portion from the kids menu. To our amazement the bill came to €17, we had asked for the bill but once again, still ended up having to the bar. We are highly unhappy with the service provided as well as the food/pricing. We both genuinely left still feeling hungry. I can guarantee we won’t be back or recommending any time soon. I know a lot of places in Kilkenny in which you could get a bigger portion for that price.…
The Hotel staff absolutely gorgeous and attractive. Rooms are so cozy and comfortable with lovely decorations. The chefs are absolutely out of this world, they cooked for us a separate meal every day of our staying as we are Muslims. Guys at the SPA are also so nice, they give hats, towels, and goggles for free.
Home from home! Some familiar, friendly faces - Dawn in Reservations was great sorting our booking. Caroline welcomed everyone at reception, (Queen) Carmel, Mags and Anita all very welcoming in the restaurant. Some 'new' faces - Tim (cleared tables in jig-time); With 120 people at each sitting, Enda, William, Catherine, Victoria and Esther worked so hard to get everyone served. Andrew kept our room immaculate. Denis in the pool was very friendly. Thanks to Everyone for an enjoyable break. Plenty of free parking available. A visit to the Reptile Zoo is recommended. Kilkenny itself is a lovely town to saunter through - do visit Allans shop for lots of household items. ENJOY!