Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
Located just outside Killarney town with breathtaking views of the lakes and mountains. This five star hotel is renowned for outstanding service, luxurious accommodation, award winning cuisine and for it's multiple award winning Resort Spa & therapists. Interconnecting and Family Rooms available. Guests can avail of complimentary Parking, Wifi, Daily Papers, Breakfast, Indoor Heated Pool, Gym, Media Room, Drying Room for Golfers and Fisherman, DVD Library, Tennis Courts and Shuttle Service to Killarney Town Centre.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in a rejuvenating location, Aghadoe Heights Hotel & Spa garners admiration for its spacious and luxurious rooms with stunning views, despite the occasional maintenance hiccup. While some guests consider dining and extras costly, the hotel's tranquil atmosphere and pristine cleanliness are widely celebrated.
Service quality varies, with some instances of slow responses, yet many guests experience outstanding attention. The spa and pool are sanctuaries of relaxation, though be mindful of booking protocols and amenity availability.
Location
Picturesque
Atmosphere
Serene
Rooms
Spacious
Value
Expensive
Cleanliness
Pristine
Service
Inconsistent
Amenities
Lavish
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Wonderful time spent in Aghadoe over Christmas. Staff are exceptional, we booked for Tapas but it was quiet and lighting was too bright so atmosphere was slightly lacking & we moved to the Heights lounge where we had a delicious meal with superb service and kindness from the staff. The barman from the tapas bar even came up to ensure we were happy with our new dining location. Breakfast was also outstanding, some amazing treats on the cold buffet and the hot food was perfection again served by professional and friendly staff. Bedroom was luxurious with the most spectacular view over the lakes, a view that changes every minute with new cloud formations. The only thing I didn’t like was there was no turndown service, we did get a knock about 6.30pm offering fresh towels but I prefer a full turndown done while we were at dinner. Apart from this, faultless and we will return.
Read more
Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lais Silva, Other at Aghadoe Heights Hotel & Spa
Responded 4 weeks ago
Dear Rox09, Thank you for taking the time to share your recent experience with us at Aghadoe Heights Hotel & Spa. We were delighted to host you over Christmas and are so pleased to learn that you had a wonderful time overall. It’s wonderful to hear you enjoyed your delicious meal in the Heights Lounge and that our team’s warmth and attentiveness helped make your visit memorable. Our breakfast buffet is thoughtfully curated to showcase the finest produce, with a focus on sustainability and homemade delights. We’ll be sure to share your kind compliments with our kitchen team—they’ll be delighted to know their efforts made such a positive impression. I fully take your feedback regarding the turndown service on board and will personally review this with our Accommodation Manager. Your comments serve as a great motivator for us to continue providing excellent service in all areas of hotel-keeping. Thank you again for your kind words and valuable feedback. We look forward to welcoming you back for another memorable stay. Warm regards, Lais Silva Assistant Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From our warm welcome at reception to our fond farewells on departing , our stay at The Aghadoe Heights Hotel was truly memorable and everything a 5 star stay should. Peace and calm permeate the luxurious but not ostentatiously appointed hotel. Our room was bright and sunny , with expansive and in fact “The best views” of the fabled lakes of Killarney in Killarney. We felt like we had been transported to an idyllic haven. We slipped in to our bathrobes that couldn’t have been any plusher, and headed down to the spa; Alas we had lingered a little too long in our gorgeous room to avail of the Spa so we lounged in the fabulous azure blue pool and jazcuzzi. Dinner in The Lake Room , was a Michelin star worthy experience , dinner was sublime, the presentation of each delicious dish mezmerizing , the desserts were each a work of art. The attentive , friendly but not invasive service was second to none. A short after dinner walk to the viewing area across the road, as the sunset was breathtaking and just enough cool evening fresh air to refresh us. The inviting lounge hummed with jovial civilized banter on our return, but we were exhausted after a long day , and our ultra comfy king size bed was calling to us. A flick of a switch had the drapes on the floor to ceiling windows swish softly closed. I love the abundant Voya products in the gorgeously white marble bathroom , the rain shower was so sumptious , I could have stayed for hours. Breakfast back in The Lake Room was sumptious , all of the baked goods freshly baked in house by their Pastry Chef, a unique Danish pastry bar , where Irish butter puff pastry rectangle’s sat beside a mind boggling array of toppings, ..do it yourself danish pastries, various pots of rich Custards , homemade fruit toppings , nuts and seeds , providing an endless variety of Delectable combinations , sitting along side warm mini scones, muffins, and whole-wheat and sour dough breads. The juice bar alone with it’s variety of health drinks combining freshly squeezed juices was worth several visits. Then their was the breakfast menu with a vast choice of delicious made to order hot dishes. The staff couldn’t have been more hospitable, they were warm and authentic, and we truly felt so welcome and at home in their beautiful hotel. We highly recommend The Aghadoe Heights Hotel fro a truly unforgettable stay.
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Its always nice to reserve a coveted window seat table to have prime views while dining..
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tom Argent, Other at Aghadoe Heights Hotel & Spa
Responded 6 Jul 2024
Dear donoK996VA, Such a wonderful review, thank you for taking the time to share your recent experience at Aghadoe Heights Hotel & Spa with us. I am thrilled to read this wonderful review and delighted you had a wonderful stay, enjoying your room, dining experiences, lakeside views and atmosphere around the hotel. Thank you kindly for recommending Aghadoe Heights Hotel & Spa, we do hope to have the pleasure of welcoming you back where you can be assured of a warm return welcome. Warm Regards, Tom Argent Deputy General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We stayed at Adhadoe Heights for two nights in late December and it was an flawless experience overall.
The room was spacious, spotless, and well-equipped with everything we needed, including a coffee machine, a well-stocked minibar, biscuits, and fruit. It was comfortable and made for a relaxing stay.
We ate in both the Lake Room and Lounge restaurants and found both the food and service to be excellent. The breakfast experience was superb, with an outstanding cooked menu and an impressive buffet selection to suit all tastes.
We used the thermal suite, which was a real highlight. The steam room was the best I’ve ever come across - highly recommended if you stay here.
The Liberation whiskey signature cocktail was a special treat, expertly prepared and served by Ayon and Martin. The attention to detail and presentation made it even more enjoyable.
The staff were without exception, superb. Friendly, accommodating and eager to help. Special thanks to Maura, Ayon, and Martin at the bar, who really stood out for their great service.
We had a great time and would happily stay here again.
Read more
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lais Silva, Other at Aghadoe Heights Hotel & Spa
Responded 4 weeks ago
Dear 2RogerS2, Thank you for sharing your impressions about your recent stay with us. We are honoured to read that your stay was flawless. It will be a joy to share your kind words with the entire team, especially Ayon, Martin, and Maura, as they are ambassadors for our service ethos and will be very appreciative of this recognition. We’re thrilled to hear that our facilities helped enhance your relaxation, particularly the steam room in the thermal suite. The breathtaking views of Lough Leane and our tranquil location truly add to the experience, and we’re so pleased they contributed to your enjoyment. Thank you also for mentioning the Liberator cocktail—it’s our guest's favorite, and we’re glad you enjoyed it. This craftily curated drink highlights locally sourced whiskey, showcasing the character of our neighboring distilleries while blending seamlessly with its other ingredients for a rich and memorable flavor. Thank you again for your wonderful feedback. We look forward to welcoming you back for another amazing stay! Warm regards, Lais Silva Assistant Hotel Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a really lovely stay at the Aghadoe Heights recently. The room was luxurious, spacious, the view of the lake and mountains, spectacular. The choice of soft furnishings made it so comfortable. The overall feel of the hotel is very comfortable. There are interesting original design features throughout the hotel, the integrity of which have been kept and really add to the relaxed atmosphere. The fire and seating at reception, and other touches, encourage you to sit and soak up the calm atmosphere. The staff were friendly and generous with their time. Breakfast was great, and lunch the bar, delicious. Dining was special, with the dining room beautifully calm, even the music was right. The thermal suite is very smart and the staff, lovely. I definitely plan to visit again, and have recommended to many as a place for a truly relaxed and memorable break.
Read more
Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aghadoe Heights, Marketing at Aghadoe Heights Hotel & Spa
Responded 26 Feb 2024
Dear F7179JNjuliew, Sincere thank you for choosing to stay with us here at Aghadoe Heights Hotel & Spa. We are so grateful for you taking time to write such a glowing review of your stay. Thank you for your kind words about our luxurious rooms, our choice of furnishings and the relaxed atmosphere of our hotel. We will ensure your positive feedback about our staff is passed on to the team. We are very lucky to have such a wonderful team here at Aghadoe. Thank you again for such a wonderful review and we look forward to welcoming you back in the near future. Warm regards, Carmel Guihen, General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have just returned from a three-night stay at Aghadoe Heights Hotel and Spa just a ten-minute drive from Killarney town. It has majestic views of the Kerry Mountains with the lakes of Killarney nestled below. This was my first stay at this hotel, and I was with my parents celebrating my father’s special birthday.
On entering the beautiful hotel reception, we were greeted by a very friendly team and Maria was so helpful in making us feel so welcome and our room was ready straight away. When we opened our bedroom door, there was only one word uttered and it was wow! We stayed in a Lakeside family room with a large private balcony. It was spacious and luxuriously decorated with warm tones. There was two Queen beds and I now know what it is like to sleep on a cloud. En-suite bathroom which was divine with a walk in shower and the fluffiest dressing gowns and slippers and there was an array of VOYA products. There was a Nespresso Coffee machine and tea making facilities and complimentary mineral water replenished twice daily with twice daily Housekeeping Service with turndown. There was a hairdryer and in-room safe and the mini bar was available on request. Tv also in the room. The balcony was large with beautiful furniture to enjoy the amazing views. There was a lovely card and a little cake for my father for his birthday.
Every detail of the hotel from the décor to the layout truly created a relaxing environment. We ate in the Heights Lounge and the selection and quality of the food was outstanding. Breakfast was an amazing experience surrounded by beautiful views. There was little added touches throughout our stay that really added to the experience.
While the hotel oozes luxury and is an oasis of calm, what shines through and is a credit to the hotel is the exceptional staff who go above and beyond. They are warm, kind and so friendly with a fountain of knowledge of the area. We had great chats. I would especially like to thank most sincerely Maria at reception, the two Martins and Maura in the Heights Lounge and to Tino in the Lakeside restaurant who looked after us at breakfast during our stay. They really added to our stay.
On the hotel’s website it says ‘Come as a guest, leave as a friend’ and this could not be more true.
We will definitely be returning guests to our now favourite Hotel in Killarney
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tom Argent, Other at Aghadoe Heights Hotel & Spa
Responded 2 weeks ago
Dear Ailish, Such a wonderful review, thank you for taking the time to share your recent experience at Aghadoe Heights Hotel and Spa. I am thrilled to read you were so impressed with your all aspects of your stay and I am delighted that you will be returning, without a doubt the very best feedback we could ever receive from one of our customers. Thank you for your amazing feedback, it means the world to me and our team here. I was also delighted to read that our team delivered such excellent service throughout your stay. "The Two Martins", Maria, Maura and Tino are amazing ambassadors for our service ethos and I know they will be so very appreciative of your kind words when we share your review with the team here, thank you! Thank you for choosing Aghadoe Heights Hotel and Spa for your recent visit to Killarney, we look forward to welcoming you back. Warm regards, Tom Argent, Deputy General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very special luxury hotel where the attention to detail is exceptional. The scenery , spa , staff and location combined create a space where you can truly rejuvenate and disconnect. Martha and her team in the spa have created an atmosphere that you can’t find everywhere it is truly unique. I look forward to many more visits.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aghadoe Heights, Marketing at Aghadoe Heights Hotel & Spa
Responded 3 Mar 2024
Dear Curious74139, Thank you for choosing to stay with us at Aghadoe Heights Hotel & Spa. We sincerely appreciate you taking the time to write your review of your stay. Thank you for your kind mention of our scenery, spa, staff, and location. We are happy to read that you felt Aghadoe was the perfect to rejuvenate and disconnect. We appreciate your compliments about our Spa Manager, Marta and her team. We will ensure that your feedback is passed on to her. We are incredibly lucky to have such an amazing team. Thank you again and we look forward to welcoming you back in the near future. Warm regards, Carmel Guihen, General Manager.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Having decided to go on our honeymoon in the Aghadoe hotel I contacted the hotel privately to arrange making my wife arrival special. I arranged with the hotel to have champagne, chocolates, petals and a bouquet of flowers in the room for our arrival only to arrive and find just the champagne and chocolates I sent an email to the hotel stating I was disappointed as this was meant to be special they replied apologising for the delay in the flowers and that the petals were to be on the bed in the evening when turning down the bed absolute nonsense. The petals actually arrived 3 days later in the afternoon you could not make this up, just down to poor management and a complete lack in attention to detail that you expect from a 5 Star hotel. In the 5 days we were there no one came to us personally to apologise. The fact that I was also paying for this disaster it was not that they were not being paid for this special moment. On checking out I told the receptionist that I was not happy with the hotel on how poor they were in making our honeymoon arrival special, she asked if I wanted the manager I explained no as it was to little to late and it would not change back what happened. I paid in full I did not look for any refund as my gripe was purely on how poor they were in arranging a special surprise on our arrival and money back could never compensate for the disappointment I felt on arrival. The hotel needs to improve on attention to detail and an understanding of how important certain events are in peoples lives and the impact that their incompetence have on guests.
Noel G
Read more
Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aghadoe Sales, Sales at Aghadoe Heights Hotel & Spa
Responded 17 Aug 2022
Dear noelgaffney475, Firstly, may we congratulate you both on your recent wedding we hope you enjoyed a day packed full with wonderful memories and thank you for choosing Aghadoe Heights Hotel & Spa for your honeymoon stay. I am so sorry and disappointed that your stay did not live up to your expectations We have investigated your comments in relation to the flowers and rose petals not being in place upon your arrival. Having arrived at the hotel earlier then the check in time of pm our front office team made our accommodation team aware that you had arrived earlier and checked you in prior to the check in time of pm. The flowers which we had arranged via a local florist was requested prior to pm so hence the requested bouquet not being in place. Our turn-down service team works their magic after pm and with a Do Not Disturb Sign in place on your room door for two consecutive nights this added room amenity of rose petals on turn-down could not be put in place until day three. We fully take all your comments on board, and appreciate that the small touches which did not take place on the day of your arrival took from the overall enjoyment of your stay with us. We look forward to the pleasure of welcoming you both back to Aghadoe on another occasion in the near future. Kind regards The Management and Staff in Aghadoe
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just checked out and underwhelming is the only way to describe it. Delivery of a 3 star hotel and service for a “5 star hotel”. Having stayed in the Europe a similarly priced hotel in Killarney recently, I would HIGHLY recommend booking the Europe instead. Booked and paid for a “Lakeview Room” where you cannot see the lake despite ideal weather conditions (see picture below). Swimming pool is tiny with only 2 loungers and 2 seats which were taken when visited on both occasions. A lovely lady working in the spa requested more for us as I am 35 weeks pregnant but even she was denied. Breakfast was okay, would opt to go to Cafe du Parc in town instead. Greasy tasting pancakes with extremely slow service and poor selection at the continental breakfast. Do not recommend.
Read more
Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aghadoe Heights, Marketing at Aghadoe Heights Hotel & Spa
Responded 4 Sept 2023
Dear Jennifer, Thank you for choosing to stay with us at Aghadoe Heights Hotel & Spa. We appreciate you taking the time to write a review on your stay. We do apologise that your dining experience was unsatisfactory and not to a high standard. I have passed on your feedback to management and the General Manager has asked that you contact her via email or phone to discuss further to fully remedy and resolve this. The hotel phone number 064 6631766 and their email is carmel.guihen@aghadoeheights.com. We look forward to hearing from you. Warm regards, Aghadoe Heights Hotel & Spa.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed as couple for a one night break away. We had stayed at the hotel many years ago and recall it being very friendly and had the 5 star touch however this time this was missing. The concierge on arrival was super friendly but reception was slow and impersonal. They gave little to no direction on the hotel amenities or details however we found out way around working more on memory. We had lunch and it was delicious and our room was nice but had a very annoying noise from sink when taps were running. We booked the thermal suite and were given a very lack lustre tour of the facilities by a young gentleman but enjoyed the relaxation. We had dinner in the bar area that evening and whilst on the top end of a budget it was delicious as was breakfast the next morning. Some staff were better than others so I think there’s a lack of consistency in delivering the 5 star experience and I do believe that Aghadoe is loosing its family friendly 5 star advantage. We drive an EV vehicle and it could have done with a top up on arrival but there was no mention of charger availability albeit I saw some at lower part of car park on departure this morning which is good but disappointing that I wasn’t offered one, it could be a good qualifying question on check in perhaps ?
Read more
Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aghadoe Sales, Sales at Aghadoe Heights Hotel & Spa
Responded 21 Apr 2023
Dear B1Q, Thank you for taking the time to share feedback on your stay with us at Aghadoe Heights Hotel & Spa. We appreciate your kind words about our concierge, food, and room presentation. We are disappointed to read that we did not meet your expectations on this occasion with other aspects of your stay. Thank you again for your feedback which will be discussed between senior management and team members. Rest assured that corrective action will be taken to improve our guest experience which is our constant goal here in Aghadoe. It is only through feedback such as yours that we can ensure this area of dissatisfaction never recurs. I look forward to welcoming you both back to the Aghadoe Heights Hotel and Spa soon. Assuring you of our very best attention and service at all times. Yours sincerely, The Aghadoe Heights Hotel and Spa Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently spent a few nights at the Aghadoe as part of our honeymoon.
Unfortunately the stay was extremely disappointing and I am writing this review to try and give others the opportunity to save their money and spend elsewhere.
We arrived on a sunny day and it must be said the location and the view from the lake view rooms are fabulous. The hotel has the potential to be great and I think that was what was so frustrating.
The reception staff were useless. When asked simple questions like for a map of the town or restaurant recommendations they didn’t know and would bleep a concierge (who would be running bags) to come. The concierges were overall helpful but for the front of house to be so unhelpful in a 5 star I found very surprising. We in fact got more helpful information from Tara in the spa than the front of house and I think a little enthusiasm and effort would go a long way here.
We ate dinner two nights: once in the heights bar and one night in the lake view. The food was mediocre and you certainly get a lot more value for money and tastier meals eating in Killarney so highly advise taking a short taxi into the town for food instead. Breakfast was horrendous. The “avocado” on toast was clearly from a squeezee bottle, the fry had clearly been sitting in an oven for hours as was dry as a rock and didn’t come with the beans on the menu and the eggs Benedict came with a yellow stained water that I assume was supposed to be the sauce.
Dining service was always rushed and one morning after being seated we waited 45 minutes to give out breakfast order. We had a good experience with Maura in the heights bar and overall the waiting staff were polite but just appeared inexperienced and rushed off their feet. Food/ drinks were brought when ready but rarely did anyone “check in” on us so if you wanted something like a glass of water/ condiment you could be waiting quite some time.
The swimming pool is small but fit for purpose and the jacuzzi overlooks the lakes which is lovely (although if a sunny day has an outdoor terrace that people may be sitting looking directly in on you). I appreciate with the lockdowns this probably hasn’t has use in quite some time but there was still visible green algae on some of the tiles around the edge of the jacuzzi so a deep clean would not go amiss here.
The spa was excellent and one of the only saving graces of the stay. Both of our treatments were lovely, the relaxation areas were fabulous and all the staff here were excellent and couldn’t have done more for you.
Having stayed in other 5 star hotels throughout the country I can say that this is very subpar to their competitors. 5 star usually equals excellent service but that’s exactly what this hotel lacks. Please don’t be misled by others reviews swayed by the views and or spa experience. Do book a day visit to the spa but please otherwise do not waste your money staying here! A 5 star price tag but without the experience.
Read more
Date of stay: July 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Aghadoe Sales, Sales at Aghadoe Heights Hotel & Spa
Responded 30 Jul 2021
Firstly, I would like to personally thank you for choosing Aghadoe Heights Hotel & Spa for your family break away. I am so sorry and disappointed that your stay did not live up to your expectations. I have shared your feedback with our management team and each department here in the hotel.. We have taken all your comments on board and apologise that our service or food offering on this occasion did not provide our usual five-star experience. We strive to achieve exceptional high standards throughout the property in particular our cleanliness, service, quality food and facilities which we offer. I do take your points with regards to the service, your comments are very fair, and we will take them on board immediately and put procedures in place to ensure this poor level of service does not happen again.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The pool is open daily from 8am until 8pm and is complimentary to all guests. The Thermal Suite, Jacuzzi etc will remain closed as per the guidelines. Kindly advise if I can help you further. We look forward to having you as our guest in Aghadoe in the near future.
There are more places to choose from in the Killarney area.
PRICE RANGE
€226 - €294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aghadoe heights hotel killarney, aghadoe heights hotel and spa
LOCATION
IrelandProvince of MunsterCounty KerryKillarney
NUMBER OF ROOMS
74
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
