It states on the website that there is 24 hour reception service, yet no one ever answers the phone when i call.i have tries so many times to contact this hostel. Emails also never get answered. its poor customer service when phones are never answered.
Arrived after 5 room not ready Dirty stained carpet beds undressed bathroom dirty .The building was stifling add the dust and musty smell not pleasant While I know this is a hostel it is dirty our room needed some serious maintenance a new bath and new flooring staff seemed…
Our room was not cleaned before we got there. The bathroom was filthy! Also the floors in the room weren't hoovered for days. I have stayed in several hostels in Killarney and throughout the country and this was definitely the dirtiest I have stayed in.
I booked two beds online via booking.com in advance before arriving at the hostel and the staff didnt check the names and booking again when me and my friend arrived there. Unfortunately I didnt remember the booking immediately so we had to pay the amount again. I contacted 3…
We brought a large group of young footballers to this hostel for the second year in a row and it once again proved to be an excellent weekend. We booked 3 x 10 bed dorms which were clean and well presented and perfect for our group. It proved to be excellent value working out…