I stayed here with a group of friends at the start of a cycling holiday in August 2022. I shared a room with two others .The rooms are well designed clean and comfortable. the downstairs area is well organised and roomy. I enjoyed the breakfast and was impressed by the facilities. But what makes this a 5 * rating are the staff. they are dedicated and friendly. just great. thank you guys.
+: nice hostel with friendly personell, clean rooms, very well organised, nice breakfast, sitting area outside -: only 1 bathroom per group room and toilet - shower not seperated in 2 rooms which could make it very long when it's your turn
Hard to describe how incredibly awful my experience in this hostel was. I travel to Galway quite often, and I had been here before. As I had done twice already, I booked a bed in female dorm, for two nights. I arrived on a Thursday evening, around 11 pm, as the reception works 24/7. It took the staff (two men, one Spanish and one French I believe) quite some time to figure out my booking. Apparently I was put in mixed gender dorm by mistake, and the Spanish man clarified that it must have been because of my name, that the owner thought I was a boy who had booked a bed in a female dorm because there was no availability in the mixed gender room (actually when I booked, both dorms were available on the website). I replied that I had been there before, always in female dorms, he said their system had been recently updated so they couldn’t see my previous bookings. For the same reason, he asked me to pay for my full stay at the hostel, so I had to show him both the confirmation email and a bank statement to prove that I had paid in full already when booking. In the meantime, he said that they had an available female dorm that seemed to be “blocked” on their system, but he knew that was empty, so he sent the French guy to check. Finally, I was given the key to the room 107, and I thought it was ok, mistakes with bookings happen. The room was cold, so I went back to the reception and I asked to turn the heating on. The reply I received shocked me, they said that the heating was not working in that room (nor in the bathroom), and “there was nothing they could do to help” except giving me an extra duvet. I had to insistently ask to be given a miserable portable heater. The Spanish guy said that the only alternative was to give me a refund, so I asked him what was I supposed to do with a refund, in the middle of the night. It was past midnight at that point, I was exhausted so I felt asleep in that room wrapped in two duvets, after sending a text to the customer service. The morning after I couldn’t even shower because of the cold. I called the customer service the day after to request a full refund, and after a few hours they came back to me saying that the property refused to refund the first night, because they had offered me the heater (which is not true, I even had to insist for it) and I slept there. That’s right, I spent a miserable, freezing night in their property because I didn’t have any other option in the middle of the night, in February, with a temperature of 2° C degrees outside. I wouldn’t step in here again even if it was the only hostel in Galway. Avoid at all costs.…
Snoozles is like a home full of a big family, it changed all my experience in Galway! The staff is the best: they are friendly, ready to help you whenever you need it, they really contribute to the good atmosphere of the hostel ... they are amazing! The rooms are clean and comfortable, the breakfast is perfect. I definitely recommend snoozles ;)
We had the best stay at Snoozles! The rooms were so clean it’s like a hotel. The staff were so friendly Orla helped me so so much with my accommodation. Alex is also very helpful he works on the Night Shift. I would give the staff a 10/10. I would really recommend this hostel. If has made my experience in Galway 1000% times better!!!!