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Hilton Garden Inn Dublin Custom House

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Custom House Quay, Dublin D01 V9X5 Ireland
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (477)
360
Panoramas (34)
Room & Suite (176)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Dublin Custom House
Updated 21/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 168 hotels in Dublin
Location
Cleanliness
Service
Value
Travellers' Choice
Located just 10 minutes from the city centre, you'll be within walking distance to a variety of public transportation options as well as dining, shopping and businesses. Stroll down Grafton Street - Ireland's most famous shopping street. Unwind in a spacious room with large, comfortable beds, a 40-inch HDTV, mini-refrigerator and laptop safe. Get work done with complimentary WiFi in your room while seated at the workstation with ergonomic chair. Dine at Oly's Bar & Restaurant, our on-site bar and restaurant. Food is served throughout the day until 10pm with options for breakfast, lunch and dinner. The kids will enjoy a menu designed just for them. Enjoy a pint of Guinness at the comfortable bar while watching sports on the large screen TVs. Stay committed to your workout routine in the fitness centre with cardio equipment and free weights. Be productive in the business centre with complimentary WiFi and printing..
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Full view
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Currency exchange
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Snack bar
Vending machine
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View
Languages Spoken
English, French, Spanish, Polish
Hotel links
Special Offer:Hilton Honors Discount
1678Reviews116Q+A100Room tips
Traveller rating
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Popular mentions
Richard & Lesley wrote a review 15 Jun
County Dublin, Ireland3 contributions
My wife and I stayed in this hotel 11th & 12th June and loved every minute of it. As restrictions have started to ease, we like many people have started to venture out again and two nights away sounded perfect. We have stayed in this hotel before and have always been happy with the service, This weekend was no exception as we could not fault anything about it. So many people forget how difficult it can be to work in the hospitality sector and especially now that hotels must follow strict regulations in order to remain open. The hotel staff were amazing and the food was superb. A special thank you to Lady Sara who made us feel so welcome and ensured that we had an amazing stay. The staff of his hotel should be very proud of the service that you provide. Thank you, Richard & Lesley
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Date of stay: June 2021
Cleanliness
Service
Sleep Quality
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PeteK wrote a review Dec 2020
Dublin, Ireland3 contributions5 helpful votes
Hotel's Favourite
This year has been very difficult for us all, and as a singleton, I decided to spoil myself over Christmas. I'm so glad I choose this venue. The place itself is spotless throughout, and all the staff are so caring, approachable and lovely. Nothing is too much for them to do to help, and it was particularly nice to meet Cameron and have a very involved and interesting discussion with him. He is a very pleasant and highly intelligent young man, who will go far. The food here also is excellent and for an establishment of this quality, remarkably inexpensive. Many thanks for making my Christmas so enjoyable. Some of the work I do is in the tourism industry, and as part of that, give recommendations for dining and accommodation to my passengers, and will have no hesitation whatsoever in recommending the Hilton Garden to them whenever I can. I hope that the leisure, tourism and hospitality industries recover and can fully reopen as soon as the current crisis has been overcome. As it seems rather harsh to me that places such as this, that are so careful in every element have to curtail their trade whilst others that aren't as careful can remain open. Thanks again for a lovely stay.
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Date of stay: December 2020Trip type: Travelled solo
2 Helpful votes
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Response from Mary Murtagh, Guest Services / Front Office at Hilton Garden Inn Dublin Custom House
Responded 1 Jan 2021
Dear Chaos1962 Thank you so much for taking the time to leave a review. We are so happy to know that you enjoyed your stay with us during Christmas. We cannot thank you enough for your very kind words. We will also make sure to pass the feedback to Cameron, we are sure he will be very happy to know about your lovely comments. We wish you a year full of joy and happiness. Thank you again for choosing our hotel, we hope to be able to welcome you back soon. Best regards. HGI Team
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lovemyhorse wrote a review 12 Jun
Dallas, Texas11 contributions1 helpful vote
Wanted a few days away so booked and drove to Dublin. All I wanted was a nice few days with breakfast delivered. Guess what...its the only hotel in the universe that only offers lunch and dinner room service. No breakfast. Ill be checking out early and going home where I can make my own breakfast for free.
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Date of stay: June 2021Trip type: Travelled with family
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Response from Mary Murtagh, Guest Services / Front Office at Hilton Garden Inn Dublin Custom House
Responded 2 days ago
Dear lovemyhorseys, Thank you for taking the time to post your review and we are delighted that you did not check out early and stayed for both nights as originally booked. As I explained when we spoke on Sunday morning, we would have been more than happy to make an exception had you explained how important Room Service is for you and requested this in advance. I did in fact arrange this for the following morning which I don't believe you used in the end so it is disappointing that your review does not reflect this. That said, while we have no immediate plans to introduce Room Service Breakfast at the moment, we are delighted that you and your family enjoyed the extensive Buffet breakfast we offer in Olys each day. Kings Regards, Mary
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joy s wrote a review 11 Jun
2 contributions
I have been staying here weekly on business. Not only is the hotel and staff wonderful, but the dining room staff is above and beyond! Especially Cameron! He is thoughtful, courteous, knowledgeable and always makes sure my dining experience is enjoyable and comfortable. Especially during this Pandemic when people are afraid to talk with one another, he has always made me feel welcome, like I'm eating with his family! I must say I really look forward to saying hello to Cameron when I'm here, I know that the service will always be top notch. He is a true asset to the guests that chose this hotel. THANK YOU TO CAMERON! A dedicated diner J. Sarette/USA GUEST
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Date of stay: June 2021Trip type: Travelled on business
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Response from Mary Murtagh, Guest Services / Front Office at Hilton Garden Inn Dublin Custom House
Responded 5 days ago
Dear joys172, Thanks so much for your kind words! Cameron is a valued member of the team and I will make sure i pass on your comments. We hope to see you again soon, Regards Mary
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Sinéad D wrote a review 8 Jun
1 contribution
Stayed in the hotel for 2 nights Friday / Saturday of a bank holiday weekend. Our dining experience was dreadful on one of the nights..€30 steak came out cold, my boyfriend had to have 4 different types of beer as they ran out of drinks. I was told there was no more Pinot Grigio left so I swapped to a different wine to find out that there was Pinot left in the back the bartender just didn’t look. We had to wait half an hour after we finished our drinks before we were served again. At breakfast 2 tables of 4 were seated after us but served first our breakfast took 40 minutes was wrong and had to be sent back. We asked for toast 3 times and it came out cold and after we had finished eating. The service was utterly terrible and ruined our stay completely, would never recommend the hotel and will spread the word about our awful stay. The bar staff were lovely and tried their best but poor management resulted in many mistakes and dissatisfaction.
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Mary Murtagh, Guest Services / Front Office at Hilton Garden Inn Dublin Custom House
Responded 1 week ago
Dear 409sin_add A sincere thank you for taking the time to port your review though I am disappointed to read that you experience such problems during one of your meals in our Restaurant. Rest assured we do take all guest feedback very seriously and please accept my sincere apologies for any inconvenience caused. As gesture of Goodwill, I would be delighted to offer you a complimentary bottle of Pinot Grigio in Olys the next time you visit Dublin city even if you may not be staying over night so please send us an email in advance admindublin@hgidublin.com. Regards & thanks Mary
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PRICE RANGE
US$92 - US$242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jurys inn custom house hotel dublin, jurys hotel custom, jurys inn dublin
FORMERLY KNOWN AS
Jurys Inn Dublin Custom House
LOCATION
IrelandProvince of LeinsterCounty DublinDublin
NUMBER OF ROOMS
324
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Frequently Asked Questions about Hilton Garden Inn Dublin Custom House
Which popular attractions are close to Hilton Garden Inn Dublin Custom House?
Nearby attractions include EPIC The Irish Emigration Museum (0.1 km), The Famine Sculptures (0.2 km), and The Jeanie Johnston: An Irish Famine Story (0.06 km).
What are some of the property amenities at Hilton Garden Inn Dublin Custom House?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Dublin Custom House?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Dublin Custom House?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Dublin Custom House?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Hilton Garden Inn Dublin Custom House?
Conveniently located restaurants include McGettigans Cookhouse & Bar, Thai Spice, and Musashi IFSC.
Is Hilton Garden Inn Dublin Custom House located near the city centre?
Yes, it is 0.5 km away from the centre of Dublin.
Are any cleaning services offered at Hilton Garden Inn Dublin Custom House?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Dublin Custom House offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Dublin Custom House?
The staff speaks multiple languages, including English, Spanish, French, and Polish.
Are there any historical sites close to Hilton Garden Inn Dublin Custom House?
Many travellers enjoy visiting Kilmainham Gaol Museum (4.2 km), Trinity College Dublin (0.7 km), and Guinness Storehouse (2.7 km).