Excellent service by Felicia! She checked in with us often and was very helpful with tea choices providing extras to try and replace unavailable ones. We loved the tea as it was elegant and filling! As someone who attends afternoon tea while travelling this one in the beautiful Westbury hotel of Dublin exceeded expectations! Thank you Felicia for your care!
Simply delicious food, a great array of teas, coffees and drinks, wonderful ambience and Felicia was our outstanding server. She was attentive, sweet, warm and surprised us with a lovely happy birthday mouse for a 60th birthday celebration she found out about while serving us! An absolutely lovely birthday celebration with my adult kids!!
Went for afternoon tea with my husband last weekend and was hosted by Felicia. It was a really lovely experience as Felicia was so attentive during our tea time. She listened very carefully to our dietary needs and recommended great beverages to go with our sandwiches and desserts! Thanks so much, Felicia as you’ve made our time very memorable and we would definitely recommend this experience! Best, Ceci & JP
This hotel isn't just another hotel, it's a feeling, it's a memory, it's a place that my friend and I visit the same weekend every year in December and we save all year for it. Its more than a hotel it's a tradition. And we absolutely adore everything about it, from Kevin the door man to Kevin on check in, who I may add travels from waterford up and down every day for work. We live our best lives in this hotel, we walk through those door and we literally feel like a million dollars. From afternoon tea to dinner in wilde all are exceptional as is the staff. So if your looking for something a little bit more than just a hotel look no further. See you in 2022 and we are counting down the days already.
I had booked a 3 day/ 2 nights romantic stay December 2021 with breakfast. We arrived Friday at 1 pm and when we wanted to book afternoon tea in The Gallery they told us it was booked the entire weekend. We accepted that but no one offered to give us notice in case a booking was cancelled or the like. When the same thing happened in the bar, we ended up having a 3 day stay at The Westbury where we went directly to our room or from our room and outside every time we had been out or were going out to dine, shop and enjoy Christmas in Dublin. Since I booked the hotel specifically because the indoor facilities looked tasteful and spacious, I really regretted my choice because I could have booked any other hotel with a pleasant room. On Saturday evening upon our return from dining in the city we wanted a drink in the bar and when the person at the door said they couldn't help us even though we were guests at the hotel I asked to speak to the manager and told him in a calm way that they really should consider calling the hotel welcoming when they kept refusing their own guests. He didn't really respond. The next day I said the same thing in the reception upon check out when they asked about our stay. After listening to our troubles the receptionist said *I'm sorry, but I hope you liked Dublin?' Ha ha I actually couldn't help but laugh. When we came to pick up our luggage a lady from staff asked if we had enjoyed our stay and when I told her about the non welcoming happenings for 3 days, she offered to give us an upgrade next time. Maybe an idea if we had gotten a response sooner. I told that we were not coming back. The hotel is not worth the money.…