Newly renovated hotel in ideal location with staff that are truly some of the best that I have ever encountered. Rooms are nicely appointed and spotless. Attention to detail is obvious. All the front desk staff from the moment of check in went above and beyond to make sure all needs were provided for. Breakfast was excellent and our server who was a university student on internship from the Netherlands was very attentive and personable. If lucky enough to return to Dublin in the future, would not consider staying anywhere else.
Spent two nights here whilst on a weekend in Dublin. I've stayed here previously but I think the hotel has had a light refresh since my last visit. It's a lovely hotel and well positioned for walking into town for shopping and eating. Highlights are the definitely the staff who look like they're really well trained and genuinely understand great service. Nothing ever feels like too much trouble and they're always eager to help. We had drinks in the Terrace with some nibbles which was nice, especially as the weather was good and also had breakfast at the hotel which was also good quality with a strong choice. If I was the criticise anything then maybe the audio/visual facilities in the rooms could be better. Our TV had lots of "missing" stations - I wasn't too bothered as I didn't come to Dublin to watch TV, but it's a small annoyance and a hotel of this class could refresh their connection options with a refreshed AV offer (Mirror casting, etc). Can't wait to return.…
Very nice hotel. Well located. Refurbishment are very well done and gives it a fresh start. Food was ok. Better than our last stay we can say. Special thank you to the bad team for a very nice evening.
Due to a slightly unusual situation to be fair, I've had significant issues in my reservations for the partial points and cash stay for 6 nights, where the hotel is charging me for the stay vs direct billing Hilton as the reservation was originally set up. In trying to communicate with them directly, they have not been communicating and I tried to make sure that the hotel did the billing correctly at check-in and check-out. I've even confirmed with Hilton Guest Assistance that everything is in order but it's still unresolved because the hotel hasn't requested my cash payment from them. The hotel itself is clean and well located, but did not get a Diamond upgrade due to 100% capacity for the first 2 nights that I was there. The breakfast is quite good, with a continental buffet plus ordered food. It's bit confusing since everything has an a la carte price but was apparently included with my diamond breakfast benefit. No lounge available. The AirCoach stops very close to it (Lower Leeson stop on the 700 line) and is a cheap and easy way to get to/from the airport. The gym is a. decent size and appreciated the free weights being heavy enough.…
For Christmas I decided to treat my parents to two nights in the Conard hotel with dinner (plus concert tickets to André Rieu, bought separately). I contacted the Conrad a few days prior to their arrival date and paid the agreed bill in full – I was very clear it was a gift and gentleman I dealt with helpful and efficient. My problems only started after my parents checked out on Saturday. I just happened to be reviewing my bank account and noticed a charge by the Conrad hotel in the amount of €1,350 – this was over the agreed charge that had already been paid a few days earlier. When I contacted the Conrad the level of customer service afforded to me was appalling – I was told to send an email backing up the agreed rate and the over charge of €1,350. It was only when I was put through to Alex (Front of house manager on duty) that the seriousness of the situation seemed to dawn on staff. Let me be clear – the agreed bill was already paid for and taken from my account days before; the €1,350 was an overcharge! To add insult to injury my father called me on Tuesday saying that they had taken €121.95 out of his bank account… he was told at checkout that he didn’t owe anything and that the bill was paid for in full. So, this money was taken from his account without any notification. As I sit here typing this review, I still have not received my refund five days later! I have been in communication with the General Manager Andrew Moore and Front of house manager John Lynch; while their apologies seem sincere and they have offered me lunch/dinner as compensation I feel that I have a duty of care to notify people of the issues I have experienced. I find it hard to believe that my father and I are the only people this has happened to so with this in mind; to anyone who has stayed in the Conrad hotel I strongly advise that you review your bank account; anyone planning on staying there – do your due diligence, back up your agreed rate and what is to be included during your stay and make sure you review your bank account after your visit. It is important that clarify that I have not stayed in the Conrad hotel Dublin – my experience is solely based on the purchase of a Christmas present for my parents.…
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